WellnessLiving Reviews & Product Details - Page 11

Hey Donna,

Thank you for the amazing review! There are a lot of software options on the market, each with their own strengths and weaknesses, but what we've found is that many do just one or two things well, and as you grow your business you have to start searching for different add-ons and tools to make it work for your needs. You then have a patchwork of different logins, usually there are additional costs, and then there's the challenge of getting support if you ever have an issue. At WellnessLiving we make it a point to package everything you need into a simple, all-in-one solution so that we're the last software you'll ever need. Robust feature set? Check. Easy-to-use? Check. A++ Customer service? Check. Our mission is to help you save time and to help make your life easier through software, and we really appreciate your kind words. Thank you for choosing WellnessLiving!

Aiden P. (Customer Advocate)

Hey Tracy,

Wow! Thank you for the exceptional review! We are delighted that your experience with us has gone so well since the day you became a part of the WellnessLiving family. All our team members across our various departments are excited to be part of your journey and to help support you at every step of the way. As a company, we're passionate about giving boutique fitness studios everywhere access to the same powerful tools big businesses use to grow revenue and retain their clients, all through the power of simple-to-use automations that allow you to seamlessly manage your day-to-day and to make sales in your sleep. FitVID On-Demand video is another benefit that many of our most successful customers such as yourself have used to add huge value to client packages, which certainly helps boost auto-renewals on your most valuable and loyal group of members. We're very thankful to be working with you and we're looking forward to speaking again soon!

Jack T. (Customer Advocate)

Hey Wil,

Thank you for the awesome review, the 5-star rating really means a lot to us. There is a lot of customization available in WellnessLiving and we've continued to expand on these types of options because we work with businesses across an extremely diverse set of industries and it's crucial that every studio, facility and climbing gym has the tools they need to succeed. The built-in marketing suite is great for bringing more clients through the door and push notifications are really popular because they give you a way to reach clients who have unsubscribed to emails (all too common these days). Simplicity is also a really important factor and we're glad to hear you had an easy time training your staff on the software. Because you have some feedback about waiver signature, I'd like to direct you to our Community Forum (https://community.wellnessliving.com/page/home/). We actually add new features into WellnessLiving using customer requests on the Forum and it's really important to us that you make your voice heard! Thanks again for the great review!

Jack T. (Customer Advocate)

Hey Stephan,

Thank you for the great review! We're glad to hear things have been going great for you since making the switch to WellnessLiving. We're always here for you if you have any questions, need help with the software or even if you're just looking for tips on how to best make use of WellnessLiving for your business. We appreciate your feedback as to the new features and improvements you'd like to see added, that's what we use to guide us on what we build next! We're grateful to be working with your business and we look forward to serving you in the years to come! Thanks again for the review!

Steven H. (Customer Advocate)

Hey Sascha,

Thank you for the positive words. Your experience means everything to us and we are delighted you are happy with the switch to WellnessLiving! Businesses love the powerful mobile apps and features like the integrated website widgets. It's just so important that it is really easy for your clients to access your business online or on their phones and likewise for your staff to take care of them, wherever they may be. Few staff have the opportunity to stand by the computer all day, and having that mobile app is so great as it enables your team members to stay connected while on the go. We really appreciate positive feedback like yours as this is what has helped us improve over the years and we would love to hear from you on our Community Forum if there's anything you'd like to see added or changed in the software. Here's the link: https://community.wellnessliving.com/page/home/

Thanks again for the great review!

Brian S. (Customer Advocate)

Hey Shelby,

Thank you for taking the time to write us this awesome review! When we say all-in-one we mean it, and WellnessLiving has the depth and functionality you need to manage your business with ease. From scheduling to payments to reporting and beyond, you'll get all the bells and whistles you'd expect from a premium software service but at a budget price! It's not easy running a business but WellnessLiving support makes it easy to find answers, get software help and to obtain knowledgeable reassurance at a moment's notice. Our customer care representatives are enthusiastic to help each business we work with and they're keen on making your experience a great one. Thank you for being part of the WellnessLiving family!

Tony M. (Customer Advocate)

Hi JR.,

Thank you for your review! WellnessLiving is the premier software solution for any fitness studio looking at alternatives to Mindbody. Who doesn't love it when software is easier to use AND cheaper?! Our customers love our lower rates but it's in the time savings that you really start getting more of your money back. It's easy to overlook 15 min of time savings every day but over the course of a week that's almost 2 hours LESS that you're spending on admin and 2 hours MORE that you and your staff can spend on what really matters! Life is easier when you have automations working for you 24/7 for things like automated reminders, online booking, marketing and more, and our customer support team helps make setup a breeze, even for non-tech users. Thank you for choosing WellnessLiving!

Aiden P. (Customer Advocate)

Hey Lucie,

Thank you for the great 5-star review! We love to hear how our customers switched over, currently use the software. and how it benefits them—this helps us improve the platform and make it even better! We’re excited your transition to WellnessLiving was smooth and you’ve been able to learn the flexibility of our amazing features to help grow your small business. Our next-level features make it easy to manage your day-to-day tasks, improve the client experience, and streamline your studio. For instance, our automated marketing tools let you target clients, promote your classes, and remind clients when it’s time to renew their memberships. We also make it easy for your clients to book classes, make purchases, and manage their accounts right from their mobile devices using the Achieve Client App. Everything we do is all about supporting your business, and remember, whenever you have a question, our Customer Support Team is just a call away. Again, thank you for the review, and as you continue to grow your business, we’ll be there! Thank you for choosing WellnessLiving!

- Natasha B. (WellnessLiving Customer Advocate)

Hey Marcos,

We're shocked to hear of this! Our platform supports thousands of businesses that use the mobile app everyday and we have 24/7 support available specifically so that we can help you with any issues, as soon as they happen. From what I see on our status board the system is fully operational and I'm almost certain this is just a matter of configuring your settings differently. We've gotten to where we are today by providing the best possible all-in-one business management platform, honed by years of intricate user feedback, and backing it up with an industry-leading support team. Even at the sign-on stage our product specialists follow an extensive process to make sure your business is a right fit for WellnessLiving, and we would never break a promise made to you by anyone on our team. I'm not sure if there was a miscommunication or some other issue at play here but we stand by our product and we'll do whatever it takes to resolve this to your satisfaction. We are investigating everything that happened with your account, I also sent you an email so if you could please respond or alternatively, call me on 1-888-668-7728, ask for me personally and I'll see to it that we make things right.

Brian S. (Customer Advocate)

Hey Christina,

Thanks so much for taking the time to leave your incredible review. We're thrilled that you and your clients have had such awesome experiences with our custom branded app and we'll continue to provide you with the best tools for running your business. From our mobile apps for staff and clients, booking and payment tools, next-level virtual options, and an automated marketing suite, we make it simple to manage and grow your business better than any other software! Our teams are so proud to help awesome businesses like yours and we are over the moon to know that you love working with us, too. After all, it's why we do this! Thank you for choosing WellnessLiving!

Brian S. (Customer Advocate)