WellnessLiving Reviews & Product Details - Page 10

Hey Serena,

Thanks so much for the review! We're always ecstatic to hear what our customers have to say about our all-in-one platform, and based on this feedback, it allows us to vastly improve the software and its capabilities. At WellnessLiving, we're problem solvers, and that means we refine and tweak our software so we can deliver the best solution with the most dynamic features to help you better run your business. That's how it works. We hear what our customers need, and we give it to them. It's as simple as that! Are you interested in suggesting these enhancements? Visit our Community Forum (https://community.wellnessliving.com/) to request a new feature. Again, thank you for your great review, and remember, everything we do is for you, the customer. We look forward to delivering more of what you need in the future! Thank you for choosing WellnessLiving!

Aiden P. (Customer Advocate)

Hey Stacey,

Thank you for your review! We are so happy to hear that you are pleased with your migration to WellnessLiving. Your success on our platform is very important to us and all of our efforts are focused on helping your business grow through the power of easy-to-use software! We added our FitVID and FitLIVE features to make it easier than ever to take your business virtual, so you could give your clients an ever-expanding level of service from the convenience of their mobile devices, no matter where they are. We know onboarding and migration is the scariest part of switching your software provider which is why we put so much effort into making that process the smoothest experience imaginable. Our onboarding team has the migration process down to a science and our dedicated reps. really like to use their experience and system knowledge to help you and your staff get totally comfortable with our software. We appreciate any and all feedback because this is the exact information we've used to grow into the company we are today. We added a Community Forum as a place for customers such as yourself to post the features you'd like to see added with our regular updates, and based on these requests we're actually building it out! Check it out, we'd love to get your feedback on there: https://community.wellnessliving.com/page/home/

We’re continuing to work on adding new features, enhancing the software and improving support because as our customer, you always come first. Thank you for choosing WellnessLiving!

Sarah M. (Customer Advocate)

Hey Kelli,

Thanks for the great review! It’s amazing to hear that it has been super easy and smooth for you to run your yoga classes virtually. Fortunately, the Zoom integration lets you put your classes online with just a few clicks and integrate seamlessly with the rest of the WellnessLiving interface. Studios everywhere are going virtual so it’s imperative that the system is simple and accessible, even for first time users. Thanks for choosing WellnessLiving!

Alli Y. (Customer Advocate)

Hey Gareth,

We feel really lucky to be working with your business and we appreciate you taking the time to write us a review. As our customer, your continued success is essential for ours, and partnership is definitely the right perspective to take for us to keep improving and providing better service with our software. Of course, it's not only about software but also the personal level of support that you can only get by talking with real people, who are there when you need them and knowledgeable enough to give you useful solutions when you're looking for help. It's really awesome to see that you've been an active participant on our Community Forum and we really appreciate it when you continue to share you honest feedback on which features or areas of the software you'd like to see enhanced! Thanks again for being such an active member of the WellnessLiving community and we're really glad to hear you've had a positive experience.

Alli Y. (Customer Advocate)

Hey Jessica,

Thank you for writing us a review! We believe everyone should have access to a quality business management platform at an affordable rate, and that's what we're here to provide! It's focusing on the simple stuff that has allowed us to succeed, and our powerful features combined with an interface that's really easy to use has helped many businesses like yours succeed as well. Starting out as a small company has given us a great perspective on why the focus on simplicity, affordability and customer support is just so important to build a successful partnership with our customers, and the other guys (like Mindbody) lose sight of that sometimes. We don't just see our customers as dollar signs, we view it as a long-term partnership with every business on our platform and what makes us happiest is when our customers are so happy that they even refer their friends, family and colleagues to join the WellnessLiving family. Thanks again for the review!

Steven H. (Customer Advocate)

Hey Meg,

Thank you for taking out time to leave us such a fantastic review. We train our agents to be patient and to pay a lot of attention to detail because we want to be absolutely sure that your migration goes smoothly and also to make you feel right at home as you learn to use our platform.

We're always adding new features into the software but as soon as the pandemic hit we went full throttle to introduce virtual services, on-demand video and a ton of other great stuff to help businesses adapt during these difficult times.

WellnessLiving was actually started as a solution for small studios looking to get away from Mindbody's high prices, and we are glad you like our affordable pricing without cutting back on the key features you're using everyday.

Our agents love what they do and we truly enjoy helping businesses succeed on WellnessLiving. After all, your success is our success! Thanks again for the amazing review!

Jayden A. (Customer Advocate)

Hey J.J.,

Thank you so much for choosing WellnessLiving and taking the time to share your positive feedback with us!

We're delighted to hear that you find our platform user-friendly both for you and your clients. Making scheduling and booking easy is at the heart of what we do, and we're thrilled that it's been benefiting your business.

We appreciate your valuable input about tech support response times. Your feedback is essential for us to improve, and we want to assure you that we're constantly working on enhancing our support services.

To ensure a more efficient resolution of any issues you may encounter, we're available through multiple platforms like phone, email, our Community Forum, and our Knowledge Base. You can always count on us to be there for you and resolve any concerns promptly. Here are the links to our community-driven platforms below:

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

If you ever need assistance or have any questions in the future, please don't hesitate to reach out to our dedicated Customer Solutions Team at support@wellnessliving.com. We're here to help in any way we can.

Thank you once again for your fantastic review, J.J.! We look forward to continuing to support your business and being your partner in success.

Warm regards,

Anthony J. (Customer Advocate)

Hey Jennifer,

Thanks so much for sharing your positive experience! COVID has flipped the script for fitness studios worldwide and we've helped thousands of business owners such as yourself make the move to virtual, stress-free! Our intuitive online interface and mobile apps allow you to run your business from behind your computer or on your phone and with the simplest of setup, the built-in automations take so much off of your shoulders! From on-demand videos, online scheduling, automated reminders, payments, client management - the list goes on - WellnessLiving enables you to provide that full service experience that your clients will love and keep them coming back for more! We also love to work with our customers to help with software inquiries and find solutions, and we'd love to hear from you on our Community Forum as to the inquiry with video categories on client profiles - maybe this is something we can help with!

Thanks again for the kind words!

Sarah M. (Customer Advocate)

To the reader of this review: This is not a real customer. We have been totally unsuccessful in our attempts to find this business and have conducted an exhaustive search of our records for anyone reporting these issues, with no luck. The claims made in this review are completely untrue and we would never threaten or attempt to 'bribe' our customers in regard to an online review, or any other matter. As G2 guidelines do not appear to be violated we have no further recourse with this fake review.

Hi Katie,

Awesome review! We really appreciate it! We may get customers that come to our platform because of the affordability, but they truly become part of the WellnessLiving family when they experience how easy and convenient it is to use our all-in-one platform. From our free mobile apps, marketing and notifications, booking and payment tools, and much, much more, we make it simple to manage and grow your business better than any other software! We also appreciate everything you said about our customer support team. Our customer service reps are simply the best in the business. We go above and beyond and train your staff to make sure you're completely comfortable with the software. Every problem you need help with, we'll be there for you every step of the way! Again, thank you for the review and whenever you have a question or concern, don't hesitate to reach out!

Natasha B. (Customer Advocate)