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When I finally decided to switch to Wellness Living last year, I was a little scared to leave my prior business managing company, even after not being happy with their pricing for so long.
On one hand, my studio had 4-years of client data, and I was worried about the migration. Our staff and members were also familiar with the prior platform, and I was nervous about starting over with a new system.
From my first call to Wellness living I felt safe and well taken care of. The on boarding experience was amazing. Data migration was seamless as it can get, and we receive on boarding support for at least a month after the transition -this was a hot line exclusive just to us (new members). In the end, we were up and fully running within 2 weeks.
Our staff and members got used to the new software right away!
The software is easy to use, and they grandfather us on a pricing for life! (say what?). Whenever we had questions, the support team has always been very helpful in quickly answering our questions and educating us.
We are very happy to have switched programs, and highly recommend the Wellness Living Business Management Solution and the team. Switching software can be scary, but with a well managed software and great support team and at a great price, making the switch is a no brainer. Thanks so much Wellness living! Review collected by and hosted on G2.com.
While there are some things I dislike, I voice those, and usually get the issue dealt with or put on a list for future upgrades. I think the WL team is on the right track. Review collected by and hosted on G2.com.
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Easy And Intuitive Wellness Scheduling Interface
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Overall Review Sentiment for WellnessLiving
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I own Ease Wellness in Memphis, TN. We swapped from Mindbody to WellnessLiving in 2023 and it has been the best thing for our business. We use it everyday! The system is so user friendly for business owners, but more importantly customers. Their white label app is amazing and worth every penny it costs. They have so many automated emails and marketing templates that you can use to grow your business. Their reports and tracking information is better than any software we have used. Finally, they actually listen to their customers and implement changes. Any business that has a scheduling need should switch ... TODAY!! Review collected by and hosted on G2.com.
Their reporting doesn't give the exact information I'm looking for with my KPI's, but to be fair I have an extensive excel document I use for that. Plus I am able to use their reports to workaround and get the KPI I need. Review collected by and hosted on G2.com.
After a thorough assessment of platforms for managing our studio services, staff and a broad-based set of CRM-related functionality, we landed on Wellness Living and made the switch in 2021. Wellness Living continues to invest in their platform, largely based on business feedback, and has expanded their functionality along with streamlining key processes to make day-to-day studio management simple. We push the boundaries with regards to integration and the use of the platform. When we run into problems, the support is generally solid. Happy with our decision! Review collected by and hosted on G2.com.
Limited integration capabilities. Although integrated with Zapier to import/export and/or update data, it's a limited set of data fields that are exposed to Zapier making it challenging to integrate with other tools. Also, the email integration with Mailchimp only works in one direction making list management and subscription management manual and time consuming. Review collected by and hosted on G2.com.
I've been using Wellness Living daily since 2020 for my Massage and Yoga business and I cannot say enough good things about it! First, the software itself is capable of managing every aspect of the business from booking to inventory to payroll to retail sales and Gift Certificates. I get shocked looks when I tell folks in my small town that we have an app they can use and then they can not live without it!
On top of that, the support team is extremely responsive. If there is a problem or a feature you'd like to see, there is a whole community of businesses and tech support to reach out to, ask questions and, if needed, get help from (and yes, they will hold your hand through whatever issue you need resolved, if need be). Whenever there is an update, they send out videos and virtual workshops to help familiarize you with changes as well as tips on optimizing your experience!
They are constantly trying to add features suggested by the users and make things run smoothly so that you only need to worry about doing what you love to do: run your business.
I have already recommended WL to several other similar businesses and will continue to do so.
Thanks for a KickA$$ product that makes my life simpler! Review collected by and hosted on G2.com.
Sometimes it takes a while to adapt to the latest update or one of WL's partners that is integrated doesn't quite function the way you think it should. Once you get Tech Support on the line, they help quickly and try to ensure that your issue is resolved ASAP. Review collected by and hosted on G2.com.
I feel no matter what time of day I can always send a message toWellness Living for help. And I have needed lots of help to get started. As I have been using the technology I get better and better and more confident in what I do. Review collected by and hosted on G2.com.
I loved how in training I got one on one help, I wish that help was a little longer. I would have liked to stay connected to my original person who set me up. However, I know I can reach out at anytime. Review collected by and hosted on G2.com.
We have used Wellness Living software for our business for almost four years, and I've been impressed with its ability to grow and evolve with our small business. We offer 1:1 appointments, small group classes, and workshops and this robust software meets all of these scheduling needs.
Wellness Living is different than any other software we have used. They make real effort as a company to communicate, answer questions, provide helpful resources, and listen to user feedback, and they are continuously striving to meet the needs of the businesses they serve and evolve with the industry. Review collected by and hosted on G2.com.
Wellness Living is a robust system with many customizable features. This means setup takes some time, and it may have more settings than some businesses need. Review collected by and hosted on G2.com.
We switched to Wellness Living after 10 years with another company and are extremely happy with the customer service provided. Staff members are friendly and responsive. Review collected by and hosted on G2.com.
Some patients do not find it user-friendly. Review collected by and hosted on G2.com.
I check people in at the front desk of a yoga studio so I have to have great software.. I love Wellness Living both as a customer and as a checker inner. Review collected by and hosted on G2.com.
I don't love the way the week view shows up in the website widget. Review collected by and hosted on G2.com.
Wellness Living has been such a great change from my last CRM platform. It is SO much more user friendly and has an intuitive design to allow teaching your staff how to use it so easy. I love the text options and the white label app too. The app has taken my business to the next level for sure! :) Review collected by and hosted on G2.com.
All CRMS are expensive. I wish prices would stay locked in. I wish my cilents could track attendance easily to hit milestones. Review collected by and hosted on G2.com.
I've used Wellness Living for my swim school since 2016 and recommend it to every business similar to mine that I come across. My must haves to switch from the other big wellness type software were 1. Customer Service, 2. the ability to have family profiles 3. all inclusive functions such as email, mobile app, financial reports, POS and scheduling. Wellness Living does it all and helped me automate many parts of my business so I can spend more time with my staff and students all while providing quality customer service. Review collected by and hosted on G2.com.
There are more features than my business needs. Review collected by and hosted on G2.com.
Wellness Living is the platform we use to facilitate and grow our 3 location Gym business. Using there marketing tools to set up automated marketing saves me ton of time and helps us reach out more consistently to our prospect base. Review collected by and hosted on G2.com.
I wish the automated marketing email functions could be a little more specific to certain prospect categories Review collected by and hosted on G2.com.
