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- All features are included in one very reasonable price. No need to upgrade to access personalisation, survey tools, social proof or product recommendations.
- The recently upgraded interface is great and has solved a lot of the issues that I used to have with the tool.
- Responsive customer service
- The upgraded reporting dashboard is best in class. Easy segmentation and customisation makes it easy to monitor and report on test results.
- Good for entry level companies but also very powerful options for those with more advanced needs.
- If you can think of something you'd like to use the tool for it's very likely that they can work with you to set it up and create something custom that fills your needs.
- Easy and quick implementation and WTO will work with you to validate event setup and make sure that everything is working as expected. Review collected by and hosted on G2.com.
- Setting up custom goals for each test is still a bit complicated. It's possible but using the advanced editor for it isn't very intuitive and can be confusing at the start
- The documentation needs some work, it's not always easy to find answers if you're stuck but the customer service makes up for some of this issue.
- There are still some confusing parts of setting up a test using the advanced editor but I assume that this might come next after the upgrade to the dashboard and reporting interfaces. Review collected by and hosted on G2.com.
197 out of 198 Total Reviews for Webtrends Optimize
Overall Review Sentiment for Webtrends Optimize
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The results of experiments is very useful, you can track certain elements too which come up in the results section - we use this often to show our clients the results of experiments. It is really easy for our clients to implement on their websites and the level of customer support is amazing. We use it on a daily basis to check on experiments running and our devs build experiments within the tools. Review collected by and hosted on G2.com.
The flicker can sometimes be a downside to using WTO. Review collected by and hosted on G2.com.
I have been using Webtrends as part of an agency for the past three years, and among the various tools I have encountered, this platform stands out as my preferred choice. I rely on Webtrends on a nearly daily basis, and its user-friendly interface, along with its seamless A/B testing capabilities, has significantly simplified the process of setting up experiments, eliminating unnecessary complexities.
The suite of built-in tools provided by Webtrends allows us to efficiently work with diverse website structures, including single-page applications, without encountering any major challenges. I have complete confidence in this product’s ability to support me as a developer in delivering high-quality testing for our websites. Webtrends has consistently proven its value by driving meaningful results in the past, reinforcing my trust in its capabilities. Review collected by and hosted on G2.com.
There's nothing much I can dislike about webtrends. Review collected by and hosted on G2.com.
They're extremely responsive and quick on the mark to help fix any errors/issues you might be having. Always engaging with your suggestions/requests which is extremely helpful in stressful situations. A lot of our tests can come in very last minute but Sandeep and the team are always on the ball to help out when we need it. Review collected by and hosted on G2.com.
Sometimes we can run into errors whilst saving tests which can be frustrating at times but this would still fall back on what I also like about the company with them being very quick to respond should these errors come about. We could put this down to the amount of tests we have running though throughout the months/year. Review collected by and hosted on G2.com.
Daily user of WebTrends across multiple accounts.
WebTrends is a great product for conversion rate optisation and experimentation. With some of its additional features (social proofing), it is now beyong a standard testing tool. You get EVERYTHING at one price point which makes life less complicated compared to competitors so you dont feel like you're being sold to constantly to upgrade and spend more.
Onboarding and install is made very easy with their tech support team on hand to help with everything.
The team are exceptional to deal with from tech support, account managers and commercial team. They make your life much easier. Review collected by and hosted on G2.com.
The current UI is not great but this is being worked on and should be updated soon. Review collected by and hosted on G2.com.
The thing that sets Webtrends apart from other companies is its customer service. They have a very open & fair approach to providing professional services and have an extremely responsive support team. Their willingness to take on complex asks and their meticulous attention to detail has made them brilliant to work with. Review collected by and hosted on G2.com.
The platform is very much set up to be used by developers, so non-technical users may struggle to use it. Review collected by and hosted on G2.com.
I’ve been using Webtrends Optimise to improve my landing pages, and it’s been brilliant. The bespoke reports and easy-to-read analytics make it simple to see what’s working and what needs tweaking. A must-have for anyone focused on optimisation. I use it every day. The customer support team are super helpful with any queries. Review collected by and hosted on G2.com.
sometimes the UI isn't as intutive as I would like but once you've learned it it's okay Review collected by and hosted on G2.com.
As a developer of CRO test's i really appricate the effort that's gone into make the system really flexible. They have thought of lots of little edge cases and built in ways to aid development like different points to exceuce code etc
Also, there support as has been fantastic with their develops supporting on techincal issues when needed. Review collected by and hosted on G2.com.
Developer documenation isn't perfect with some bits clacking clarity. Review collected by and hosted on G2.com.
The platform is really easy to use and required little time to set up our first test on our own. The onboarding process was smooth, and I can't praise the customer service team enough. They have gone above and beyond for us; whenever we encountered issues, they swiftly addressed them. Review collected by and hosted on G2.com.
As a smaller firm, we’ve faced challenges in reaching conclusions on some tests due to limited traffic on our side. However, their customer service team has stepped in, provided guidance, and helped us move forward. Review collected by and hosted on G2.com.
Webtrends Optimize is a great platform for any company looking to improve their site based on a data driven approach. it has meant that rather than releasing blind changes to my site I can now collect data on any change I am planning to make and then take away any doubt in stakeholders eyes that we are heading in the right direction with a site optimization we may be planning.
Not only is it a great platform but the team at Webtrends are also so helpful and are always on hand to help you whether that may be in using the platform or looking for assistance in considering the conclusions and results of tests. They were also very helpful when it came to integrating with our website and we now use WebTrends far more than we could ever imagine. Review collected by and hosted on G2.com.
The UI could do with some improvment but I have seen the beta for an upgrade in this department so even that won't be a problem for much longer! Review collected by and hosted on G2.com.
The API is well-documented and intuitive, making it easy to integrate experiments into our codebase without unnecessary headaches. The JavaScript snippets are lightweight and don’t bloat the site, which is a huge plus for performance. Review collected by and hosted on G2.com.
One thing I find limiting about Webtrends Optimize is the lack of flexibility when it comes to targeting different pages with unique code snippets for each. It’s not as straightforward to implement page-specific variations without some workarounds, which can get messy and time-consuming. Review collected by and hosted on G2.com.
