I love how easy it is to use Waitwhile and it seems to get better every year! In addition to alerting us to customer presence, Waitwhile also allows us to communicate efficiently with our customers via text. I can't wait to see what other features are implemented in the future. Review collected by and hosted on G2.com.

It would be terrific to include a barcode/QR code scanning feature in Waitwhile. We deal with six-digit strings of numbers that are cumbersome to type in to our devices from Waitwhile. A QR code would dramatically shorten times for us as well as provide improved functionality for co-workers. Review collected by and hosted on G2.com.

I use Waitwhile because it's incredibly easy to enter the customer information into, and the edit feature comes in handy when adding new order numbers to an existing wait. It really helps since our customers often place more than one order by purchasing in different departments of our store. Adding additional order numbers alerts our staff to gather all orders for the customer before telling them to come to the collection point. Also, the initial setup was just creating a login, easy peasy. For my purposes, Waitwhile does exactly the job I need it to do. Review collected by and hosted on G2.com.

I'm not sure if the staff who prepare orders get notified when we edit their Waitwhile system, or if when they go to submit a prepared order as ready to collect they see the edits and need to begin gathering at that time which could delay the customers collection of their multiple orders. Review collected by and hosted on G2.com.

I like that Waitwhile helps in scheduling customers for appointments and sending them reminders, especially for appointments made far into the future. It's great for managing different resources and their availability, which is really useful since we have several people working in our company. Each resource can have their own appointment book, time, and even color, which makes it easy to differentiate them. I also found the initial setup of Waitwhile to be very easy. Review collected by and hosted on G2.com.

I don't like the limitation of characters, as it forces me to break the communication into parts. It would be nice to have a higher character limit. It also doesn't allow us to send any 'domains' like our email addresses to our customers. Review collected by and hosted on G2.com.

Waitwhile is great for managing many appointments and ensuring that all of the people I need to help get served. It makes it easy to quickly spin up a queue and begin meeting with people who need a hand. Review collected by and hosted on G2.com.

The only thing I dislike about Waitwhile is that I cannot resize the columns in the board view on my Visits page, as the would help keep everything in view. There is a table view that kind of solves this, but I prefer the board view while having an open queue. Review collected by and hosted on G2.com.

We’ve really enjoyed the real-time waitlist functionality, resource-based assignment, and automated client notifications. For a multi-barber, walk-in shop, the ability to assign clients to individual barbers and send alerts has significantly improved flow and reduced confusion compared to a manual system. Review collected by and hosted on G2.com.

One area for improvement would be enhancing the multi-guest registration experience. In walk-in environments, families often forget to register each person separately. A built-in “Register Another Guest” button on the status page could help streamline that process and reduce staff intervention. Review collected by and hosted on G2.com.

I really enjoy the user friendly interface. It has helped our shelter to streamline our operational processes across multiple departments, which has greatly reduced our wait time and improved the customer experience. The software also provides extremely helpful metrics that help us to identify areas of improvement as well as highlight the areas in which we are doing very well. Review collected by and hosted on G2.com.

I have yet to identify any glaring downsides. It would be nice to be able to SMS or email outside links to customers as we currently can only send messages but not links. Review collected by and hosted on G2.com.

I find Waitwhile incredibly easy to use with an intuitive user interface. As a tool for our day-to-day operations, I've encountered zero issues. I particularly appreciate the drag and drop feature and the columned setup, which makes it easy to view different stages of the appointment process. It's very easy to edit and create submissions. The initial setup was super easy, and I managed without any tutorials, though it's comforting to know they're available. Review collected by and hosted on G2.com.

For my specific role, it would be helpful to see more details concerning device issues, warranty status, protection status and IMEI information. Review collected by and hosted on G2.com.

I love that you can toggle to the monthly view to get a bigger overview of what to expect for appointments throughout the year. The interface is very visually pleasing, and I love the check marks feature that lets us know if someone has confirmed their appointment, or if a guest has completed their appointment or is being served currently. The initial setup of Waitwhile was very easy. Review collected by and hosted on G2.com.

I'm not sure what data is being picked up from the source, but it would be nice to see the same information that makes up the initial questions that ask the guests why they are coming in. Knowing things like IMEI, which device they're bringing in, and what exactly the issue is would be nice to know. Being able to see all the data that the customer enters to set up their appointment. Review collected by and hosted on G2.com.

I find Waitwhile easy to use, which is a big plus for me. It helps me effectively ensure that clients sign in on time. I also appreciate being able to see what the client is here for, who is helping them, and how long they've been waiting. Additionally, the initial setup of Waitwhile was super easy, which made getting started a breeze. Review collected by and hosted on G2.com.

Sometimes it won’t notify me when clients arrive. I put notifications on and it won’t make a sound. Review collected by and hosted on G2.com.

I like how I don't have to schedule live meetings with couriers, which saves me a lot of time. Organizing online meetings through Waitwhile is really easy and convenient for both me and the couriers. Also, the initial setup of Waitwhile was very easy and only took a few minutes, with no issues or complications. Review collected by and hosted on G2.com.

Honestly, in the beginning, I did have one problem with Waitwhile. The chat feature in the meeting wasn't working well. It was supposed to send an automatic message to the courier with the meeting link from Google Meet, but it wasn't working. So I just started doing it manually, and the problem was resolved. Review collected by and hosted on G2.com.