Waitwhile Reviews & Product Details

This tax season we switched to Waitwhile for client management at 6 of our VITA tax sites. Initially we made the change because Waitwhile offers appointment reminders by text, which we did not have. We had hoped it would reduce the chaos with clients being able to leave after they sign in and getting a text reminder when it is time to return, and that has happened. Our greeters found it easy to add the walk-in clients and helped taxpayers be served in an orderly manner. Review collected by and hosted on G2.com.

We would like to have a phone number to call for customer support. We occasionally have issues that need resolved quickly and the chat can take a while to get an answer. Review collected by and hosted on G2.com.

It's so helpful to be able to message clients to see where they're at or to get any extra information that I need. It is also very helpful that I can see alerts when someone's messaging me back. I feel like scheduling appointments is very easy and simple. Review collected by and hosted on G2.com.

There's nothing that disappoints me about weight while I feel like it's a program that works really well. It helps me to be able to communicate with our customers and our clients very well. Review collected by and hosted on G2.com.

We’ve been using Waitwhile at our business, and it has been a game-changer! The platform is incredibly user-friendly, making it easy to manage customer waitlists and appointments seamlessly. Our customers love the ability to check in remotely and receive real-time updates, which has significantly improved their experience. We use it anytime a customer is waiting.

If you're looking for an efficient way to streamline customer flow, Waitwhile is a must-have! Highly recommend. Review collected by and hosted on G2.com.

Although user-friendly, some customization options and automation rules can take time to fully understand and set up effectively. Review collected by and hosted on G2.com.

The best thing about wait while is that it makes it so easy to get people checked into our registration and to be able to send a text message to keep people UTD on where their at in line. Review collected by and hosted on G2.com.

I have issues with getting my registration to open up on Tuesdays. Every other day, no issues. I'm Not tech savvy at all so maybe if things could be more simple to figure out. Especially for people like me. lol Review collected by and hosted on G2.com.

I love how easy it is for customers to sign up for returns and how simple! I also enjoy that we can text them alerts now instead of yelling their names across the room! This is really convenient for people who are hearing impaired or struggle with the english language. I have also been told by customers that they really enjoy the text alert feature as well since they can now go shopping or eat at our restaurant while waiting for their turn instead of standing in a busy, stuffy room. I also really enjoy the fact that we can look up the customers information on our side. This really helps us when a customer has come after we have notified them for 5mins and then taken them off the waitlist. We can easily confirm their reservation and also contact them after the return in case they have left something behind, which has happened on several occassions. It's also amazing that we can chat with customers through the website! So if a customer is delayed or has any questions before their return they can easily tell us or ask those questions! Review collected by and hosted on G2.com.

Honestly, none! This feature has allowed a lot of customers more convenience with their returns. They are now able to check their waitlist status anywhere in the store and now know when their turn is coming up and when to head back! They can also chat with a returns coworker regarding their returns before their time and can now save time waiting if we are unable to help them in store! Review collected by and hosted on G2.com.

this new addition where i can look at the customers information and it already tells me the location where the article/s the customer had bought makes it so much easier to locate the orders without having to switch applications too often making the application way too easy to use for me and for the customers to get ahold of us whenever they dont know how to get to the curbside location the messaging feature is always easy, fast and reliable. Review collected by and hosted on G2.com.

when i move the people fom serving to completed it does have some latency but i have too much patience to that even bugg me a little. Review collected by and hosted on G2.com.

Waitwhile has completely transformed the way I manage student office hours. As a TA, I love how easy it is for students to sign up in advance and receive reminders about their time slots. The live queue updates and flexibility to manage walk-ins make it super efficient. It also saves me from dealing with crowded waiting rooms and keeps everything organized and fair. Review collected by and hosted on G2.com.

The platform works well overall, but sometimes the interface on mobile devices can feel slightly clunky. Review collected by and hosted on G2.com.

We use the service to manage our students/appointments. It allows us the flexibility to see students on a first come/first serve basis, which allows us to see more students in a day. Waitwhile messaging also allows students to follow their progress in line, so they can get a sense of when their appointment will be. The stats page helps us track everything (reason for stundets visists, number of appointments, etc.) Review collected by and hosted on G2.com.

I can't think of any downsides, as it has vastly improved our student services. Review collected by and hosted on G2.com.

I like how easy Waitwhile is to maneuver as I check this site many times a day to verify the reservations of our nooks within Capital One. I also enjoy the number of different features Waitwhile supports as you can reserve space up to 3 days in advance online or on the spot through scanning the QR code. Review collected by and hosted on G2.com.

Sometimes I am unable to find the customer I am looking for when searching them with name and mobile number. Review collected by and hosted on G2.com.

Waitwhile offers great flexibility in managing appointments and virtual queues. The real-time updates and notifications keep our workflow organized and our customers informed. Setup was quick, and the customer support is responsive and helpful. Review collected by and hosted on G2.com.

There’s a bit of a learning curve for new users, especially when customizing settings. A more guided onboarding experience would make the process smoother. Review collected by and hosted on G2.com.