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Best Proactive Notification Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Proactive notification software, or proactive multi-channel communication software, helps raise awareness for customers and companies by providing useful information or alerting individuals to some upcoming activity or action. This software enables users to get notifications to which they have subscribed and alert customers of upcoming deadlines, payments, product updates, and noteworthy promotions, in addition to suspicious activity on their accounts. Proactive notification software can also alert customers about the events and other information of a company to help optimize customer service and increase sales. This type of software can deliver notifications in the form of SMS (text), voice messaging, email, or fax notifications, and can often allow for a two-way chat.

To qualify for inclusion in the Proactive Notification category, a product must:

Allow users to receive reminders, alerts, and notifications in the form of one or more of the following methods: email, SMS, voice message, etc.
Integrate with customer database software, like CRM Software, in order to extract customer-related data

Best Proactive Notification Software At A Glance

Best for Small Businesses:
Textedly
Textedly
Best for Mid-Market:
Zendesk Support Suite
Zendesk Support Suite
Best for Enterprise:
Zendesk Support Suite
Zendesk Support Suite
Highest User Satisfaction:
DialMyCalls
DialMyCalls
Best Free Software:
DialMyCalls
DialMyCalls
Show LessShow More
Best for Enterprise:
Zendesk Support Suite
Zendesk Support Suite
Highest User Satisfaction:
DialMyCalls
DialMyCalls
Best Free Software:
DialMyCalls
DialMyCalls

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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92 Listings in Proactive Notification Available
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Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Optimized for quick response
3rd Easiest To Use in Proactive Notification software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    256
    Features
    161
    Customer Support
    137
    Helpful
    122
    Efficiency
    106
    Cons
    Missing Features
    100
    Limited Features
    79
    Ticketing Issues
    73
    Poor Customer Support
    64
    Lack of Features
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Ease of Admin
    Average: 8.9
    8.5
    Ease of Use
    Average: 9.0
    8.3
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
256
Features
161
Customer Support
137
Helpful
122
Efficiency
106
Cons
Missing Features
100
Limited Features
79
Ticketing Issues
73
Poor Customer Support
64
Lack of Features
59
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.2
Ease of Admin
Average: 8.9
8.5
Ease of Use
Average: 9.0
8.3
Segmentation
Average: 8.5
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®
Textedly
By Textedly
(914)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Proactive Notification software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textedly is a powerful, all-in-one SMS marketing platform designed to help both small and mid-level businesses grow with fewer resources. With a user-friendly interface and advanced integrations, Text

    Users
    • Owner
    • CEO
    Industries
    • Non-Profit Organization Management
    • Real Estate
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Textedly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    364
    Customer Support
    339
    Helpful
    294
    Customer Satisfaction
    161
    Communication
    141
    Cons
    Expensive
    92
    Missing Features
    86
    Limited Texting Features
    74
    SMS Issues
    70
    Number Issues
    52
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Textedly features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Ease of Admin
    Average: 8.9
    9.0
    Ease of Use
    Average: 9.0
    6.9
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Textedly
    Company Website
    Year Founded
    2015
    HQ Location
    Los Angeles, CA
    Twitter
    @textedly_
    408 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textedly is a powerful, all-in-one SMS marketing platform designed to help both small and mid-level businesses grow with fewer resources. With a user-friendly interface and advanced integrations, Text

Users
  • Owner
  • CEO
Industries
  • Non-Profit Organization Management
  • Real Estate
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
Textedly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
364
Customer Support
339
Helpful
294
Customer Satisfaction
161
Communication
141
Cons
Expensive
92
Missing Features
86
Limited Texting Features
74
SMS Issues
70
Number Issues
52
Textedly features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.1
Ease of Admin
Average: 8.9
9.0
Ease of Use
Average: 9.0
6.9
Segmentation
Average: 8.5
Seller Details
Seller
Textedly
Company Website
Year Founded
2015
HQ Location
Los Angeles, CA
Twitter
@textedly_
408 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®

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DialMyCalls
By OnTimeTelecom
(812)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Proactive Notification software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    See why over 40,000 organizations use DialMyCalls to easily send text messages, phone calls and/or e-mails to an entire group of people in seconds! For over 15 years DialMyCalls has been a leader in

    Users
    • Pastor
    • Owner
    Industries
    • Religious Institutions
    • Non-Profit Organization Management
    Market Segment
    • 59% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DialMyCalls Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    230
    Simple
    88
    Text Messaging
    84
    Customer Support
    82
    Easy Communication
    69
    Cons
    Messaging Issues
    40
    Expensive
    33
    SMS Issues
    30
    Credit Issues
    23
    Notification Issues
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DialMyCalls features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Ease of Admin
    Average: 8.9
    9.4
    Ease of Use
    Average: 9.0
    7.9
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OnTimeTelecom
    Company Website
    Year Founded
    2007
    HQ Location
    Jupiter, FL
    Twitter
    @DialMyCalls
    5,330 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

See why over 40,000 organizations use DialMyCalls to easily send text messages, phone calls and/or e-mails to an entire group of people in seconds! For over 15 years DialMyCalls has been a leader in

Users
  • Pastor
  • Owner
Industries
  • Religious Institutions
  • Non-Profit Organization Management
Market Segment
  • 59% Small-Business
  • 37% Mid-Market
DialMyCalls Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
230
Simple
88
Text Messaging
84
Customer Support
82
Easy Communication
69
Cons
Messaging Issues
40
Expensive
33
SMS Issues
30
Credit Issues
23
Notification Issues
22
DialMyCalls features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.4
Ease of Admin
Average: 8.9
9.4
Ease of Use
Average: 9.0
7.9
Segmentation
Average: 8.5
Seller Details
Seller
OnTimeTelecom
Company Website
Year Founded
2007
HQ Location
Jupiter, FL
Twitter
@DialMyCalls
5,330 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
OneSignal
By OneSignal
(924)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Proactive Notification software
Save to My Lists
DealsSpecial offer!
20% off: From $7.20 USD/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notific

    Users
    • Software Engineer
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 65% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OneSignal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    232
    Notifications
    146
    Notification Features
    115
    Helpful
    81
    Customer Support
    74
    Cons
    Learning Curve
    41
    Missing Features
    40
    Expensive
    33
    Limited Features
    31
    Notification Issues
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OneSignal features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Ease of Admin
    Average: 8.9
    9.2
    Ease of Use
    Average: 9.0
    9.0
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OneSignal
    Company Website
    Year Founded
    2014
    HQ Location
    San Mateo, California
    Twitter
    @onesignal
    5,424 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notific

Users
  • Software Engineer
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 65% Small-Business
  • 31% Mid-Market
OneSignal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
232
Notifications
146
Notification Features
115
Helpful
81
Customer Support
74
Cons
Learning Curve
41
Missing Features
40
Expensive
33
Limited Features
31
Notification Issues
27
OneSignal features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.0
Ease of Admin
Average: 8.9
9.2
Ease of Use
Average: 9.0
9.0
Segmentation
Average: 8.5
Seller Details
Seller
OneSignal
Company Website
Year Founded
2014
HQ Location
San Mateo, California
Twitter
@onesignal
5,424 Twitter followers
LinkedIn® Page
www.linkedin.com
164 employees on LinkedIn®
Get a quote
Text-Em-All
By Text-Em-All
(776)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Proactive Notification software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Text-Em-All is a purpose-driven mass messaging service that prioritizes a positive impact on the community, delivering personalized, informational, and emergency messages to large groups. The company

    Users
    • Pastor
    • Owner
    Industries
    • Religious Institutions
    • Non-Profit Organization Management
    Market Segment
    • 47% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Text-Em-All Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    82
    Communication
    51
    Text Messaging
    49
    Broadcast Communication
    41
    Messaging
    33
    Cons
    Expensive
    24
    Character Limitation
    17
    Limited Texting Features
    15
    Messaging Issues
    15
    Missing Features
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Text-Em-All features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Ease of Admin
    Average: 8.9
    9.5
    Ease of Use
    Average: 9.0
    8.0
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text-Em-All
    Company Website
    Year Founded
    2005
    HQ Location
    Frisco, TX
    Twitter
    @TextEmAll
    1,472 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Text-Em-All is a purpose-driven mass messaging service that prioritizes a positive impact on the community, delivering personalized, informational, and emergency messages to large groups. The company

Users
  • Pastor
  • Owner
Industries
  • Religious Institutions
  • Non-Profit Organization Management
Market Segment
  • 47% Small-Business
  • 43% Mid-Market
Text-Em-All Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
82
Communication
51
Text Messaging
49
Broadcast Communication
41
Messaging
33
Cons
Expensive
24
Character Limitation
17
Limited Texting Features
15
Messaging Issues
15
Missing Features
14
Text-Em-All features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.5
Ease of Admin
Average: 8.9
9.5
Ease of Use
Average: 9.0
8.0
Segmentation
Average: 8.5
Seller Details
Seller
Text-Em-All
Company Website
Year Founded
2005
HQ Location
Frisco, TX
Twitter
@TextEmAll
1,472 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Amazon Simple Queue Service (SQS)
By Amazon Web Services (AWS)
(142)4.3 out of 5
12th Easiest To Use in Proactive Notification software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Simple Queue Service (SQS) is a message queuing service that decouple the components of a cloud application, it transmit any volume of data, at any level of throughput, without losing messages

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 30% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amazon Simple Queue Service (SQS) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Setup
    6
    Simple
    6
    Easy Integrations
    5
    Features
    3
    Cons
    Missing Features
    5
    System Limitations
    4
    Expensive
    3
    Data Management
    2
    Delay Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon Simple Queue Service (SQS) features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Ease of Admin
    Average: 8.9
    9.0
    Ease of Use
    Average: 9.0
    8.2
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,231,347 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136,383 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Simple Queue Service (SQS) is a message queuing service that decouple the components of a cloud application, it transmit any volume of data, at any level of throughput, without losing messages

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 30% Small-Business
  • 26% Mid-Market
Amazon Simple Queue Service (SQS) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Setup
6
Simple
6
Easy Integrations
5
Features
3
Cons
Missing Features
5
System Limitations
4
Expensive
3
Data Management
2
Delay Issues
2
Amazon Simple Queue Service (SQS) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Ease of Admin
Average: 8.9
9.0
Ease of Use
Average: 9.0
8.2
Segmentation
Average: 8.5
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,231,347 Twitter followers
LinkedIn® Page
www.linkedin.com
136,383 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Read Amazon Simple Queue Service (SQS) Reviews
Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
    • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
    • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Features
    74
    Helpful
    50
    Reliability
    50
    Efficiency
    47
    Cons
    Limited Features
    56
    Missing Features
    50
    Missing Functionality
    36
    Inadequate Reporting
    31
    Limited Functionality
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Ease of Admin
    Average: 8.9
    8.9
    Ease of Use
    Average: 9.0
    8.7
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,717 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
  • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
  • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Features
74
Helpful
50
Reliability
50
Efficiency
47
Cons
Limited Features
56
Missing Features
50
Missing Functionality
36
Inadequate Reporting
31
Limited Functionality
25
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Ease of Admin
Average: 8.9
8.9
Ease of Use
Average: 9.0
8.7
Segmentation
Average: 8.5
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,717 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
Get a quote
Textline
By Textline
(259)4.6 out of 5
4th Easiest To Use in Proactive Notification software
Save to My Lists
Entry Level Price:$60.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

    Users
    • Operations Manager
    • CEO
    Industries
    • Hospital & Health Care
    • Consumer Services
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Textline Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    145
    Helpful
    115
    Customer Support
    111
    Communication
    74
    Customer Satisfaction
    66
    Cons
    Missing Features
    44
    Notification Issues
    29
    Limited Features
    22
    Technical Issues
    21
    Limited Texting Features
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Textline features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Ease of Admin
    Average: 8.9
    9.3
    Ease of Use
    Average: 9.0
    6.9
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Textline
    Company Website
    Year Founded
    2015
    HQ Location
    Los Angeles, CA
    Twitter
    @textline
    282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

Users
  • Operations Manager
  • CEO
Industries
  • Hospital & Health Care
  • Consumer Services
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
Textline Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
145
Helpful
115
Customer Support
111
Communication
74
Customer Satisfaction
66
Cons
Missing Features
44
Notification Issues
29
Limited Features
22
Technical Issues
21
Limited Texting Features
20
Textline features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Ease of Admin
Average: 8.9
9.3
Ease of Use
Average: 9.0
6.9
Segmentation
Average: 8.5
Seller Details
Seller
Textline
Company Website
Year Founded
2015
HQ Location
Los Angeles, CA
Twitter
@textline
282 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
Get a quote
Wati
By Wati
(324)4.6 out of 5
10th Easiest To Use in Proactive Notification software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Marketing and Advertising
    Market Segment
    • 79% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WATI is a platform that provides a simple dashboard and team inbox feature for customer support and communication through WhatsApp.
    • Reviewers like the user-friendly interface, the automation options that enhance business efficiency, and the seamless integration with existing systems.
    • Users experienced limitations with the pricing structure, which may be too high for small businesses, and suggested improvements for the analytics facility.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    90
    Automation
    54
    Features
    49
    Integrations
    39
    Easy Integrations
    38
    Cons
    Expensive
    32
    Cost
    25
    Messaging Issues
    19
    Pricing Issues
    19
    Missing Features
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Ease of Admin
    Average: 8.9
    9.2
    Ease of Use
    Average: 9.0
    8.2
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    156 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Marketing and Advertising
Market Segment
  • 79% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WATI is a platform that provides a simple dashboard and team inbox feature for customer support and communication through WhatsApp.
  • Reviewers like the user-friendly interface, the automation options that enhance business efficiency, and the seamless integration with existing systems.
  • Users experienced limitations with the pricing structure, which may be too high for small businesses, and suggested improvements for the analytics facility.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
90
Automation
54
Features
49
Integrations
39
Easy Integrations
38
Cons
Expensive
32
Cost
25
Messaging Issues
19
Pricing Issues
19
Missing Features
18
Wati features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.2
Ease of Admin
Average: 8.9
9.2
Ease of Use
Average: 9.0
8.2
Segmentation
Average: 8.5
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
422 Twitter followers
LinkedIn® Page
www.linkedin.com
156 employees on LinkedIn®
Get a quote
NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Proactive Notification software
View top Consulting Services for NICE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NICE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Helpful
    27
    Features
    26
    Efficiency
    24
    Simple
    13
    Cons
    Call Issues
    12
    Technical Issues
    11
    Delays
    10
    Poor Customer Support
    10
    Inefficiency
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NICE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Ease of Admin
    Average: 8.9
    8.7
    Ease of Use
    Average: 9.0
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NICE
    Company Website
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,430 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 35% Enterprise
NICE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Helpful
27
Features
26
Efficiency
24
Simple
13
Cons
Call Issues
12
Technical Issues
11
Delays
10
Poor Customer Support
10
Inefficiency
9
NICE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.1
8.3
Ease of Admin
Average: 8.9
8.7
Ease of Use
Average: 9.0
0.0
No information available
Seller Details
Seller
NICE
Company Website
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,430 Twitter followers
LinkedIn® Page
www.linkedin.com
12,164 employees on LinkedIn®
SimpleTexting
By Sinch
(639)4.7 out of 5
14th Easiest To Use in Proactive Notification software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Send mass text alerts. Provide customer service. Create automated campaigns. SimpleTexting’s powerful text marketing features let you do it all. There’s a reason that Fortune 500 companies, small busi

    Users
    • Owner
    • CEO
    Industries
    • Non-Profit Organization Management
    • Religious Institutions
    Market Segment
    • 75% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SimpleTexting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Simple
    9
    Customer Support
    8
    Easy Setup
    5
    Features
    5
    Cons
    Messaging Issues
    5
    Notification Issues
    4
    Delays
    3
    Poor Customer Support
    3
    App Instability
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SimpleTexting features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Ease of Admin
    Average: 8.9
    9.3
    Ease of Use
    Average: 9.0
    8.0
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,657 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,173 employees on LinkedIn®
    Ownership
    SINCH.ST
Product Description
How are these determined?Information
This description is provided by the seller.

Send mass text alerts. Provide customer service. Create automated campaigns. SimpleTexting’s powerful text marketing features let you do it all. There’s a reason that Fortune 500 companies, small busi

Users
  • Owner
  • CEO
Industries
  • Non-Profit Organization Management
  • Religious Institutions
Market Segment
  • 75% Small-Business
  • 23% Mid-Market
SimpleTexting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Simple
9
Customer Support
8
Easy Setup
5
Features
5
Cons
Messaging Issues
5
Notification Issues
4
Delays
3
Poor Customer Support
3
App Instability
2
SimpleTexting features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.2
Ease of Admin
Average: 8.9
9.3
Ease of Use
Average: 9.0
8.0
Segmentation
Average: 8.5
Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,657 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST
Read SimpleTexting Reviews
GoReminders
By GoReminders
(223)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $8.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Text message & email appointment reminders! Reduce no-show clients at appointments and meetings with this appointment scheduling & reminder system. Save time and money with automatic reminders

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Automotive
    Market Segment
    • 94% Small-Business
    • 5% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • GoReminders is a scheduling tool designed for managing multiple musicians and venues for gigs, with features for sending text reminders about upcoming gigs and a function to remind them 24 hours before to prevent no-shows and double-booking.
    • Users like the convenience and user-friendly nature of the app, its ability to significantly reduce no-shows, the customizable features, and the ability to send multiple texts or emails at once.
    • Users mentioned issues such as the lack of an option to send one text to each musician with all their dates for the month, the app being a bit expensive for some uses, the absence of an alert for waiting messages unless the app is opened, and too many pricing options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GoReminders Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Appointment Reminders
    94
    Reminders Feature
    78
    Scheduling
    77
    Client Interaction
    71
    Cons
    Missing Features
    25
    Messaging Issues
    20
    Scheduling Issues
    19
    Notification Issues
    15
    Expensive
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GoReminders features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.8
    Ease of Admin
    Average: 8.9
    9.5
    Ease of Use
    Average: 9.0
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoReminders
    Company Website
    Year Founded
    2013
    HQ Location
    Brooklyn, New York
    Twitter
    @GoReminders
    3,444 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Text message & email appointment reminders! Reduce no-show clients at appointments and meetings with this appointment scheduling & reminder system. Save time and money with automatic reminders

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Automotive
Market Segment
  • 94% Small-Business
  • 5% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • GoReminders is a scheduling tool designed for managing multiple musicians and venues for gigs, with features for sending text reminders about upcoming gigs and a function to remind them 24 hours before to prevent no-shows and double-booking.
  • Users like the convenience and user-friendly nature of the app, its ability to significantly reduce no-shows, the customizable features, and the ability to send multiple texts or emails at once.
  • Users mentioned issues such as the lack of an option to send one text to each musician with all their dates for the month, the app being a bit expensive for some uses, the absence of an alert for waiting messages unless the app is opened, and too many pricing options.
GoReminders Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Appointment Reminders
94
Reminders Feature
78
Scheduling
77
Client Interaction
71
Cons
Missing Features
25
Messaging Issues
20
Scheduling Issues
19
Notification Issues
15
Expensive
14
GoReminders features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.8
Ease of Admin
Average: 8.9
9.5
Ease of Use
Average: 9.0
0.0
No information available
Seller Details
Seller
GoReminders
Company Website
Year Founded
2013
HQ Location
Brooklyn, New York
Twitter
@GoReminders
3,444 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Azure Notification Hubs
By Microsoft
(15)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Azure Notification Hubs is a massively scalable mobile push notification engine for quickly sending millions of notifications to iOS, Android, Windows, or Kindle devices, working with APNs (Apple Push

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 40% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Azure Notification Hubs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Notifications
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Azure Notification Hubs features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Ease of Admin
    Average: 8.9
    7.9
    Ease of Use
    Average: 9.0
    8.9
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    14,039,026 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    238,990 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Azure Notification Hubs is a massively scalable mobile push notification engine for quickly sending millions of notifications to iOS, Android, Windows, or Kindle devices, working with APNs (Apple Push

Users
No information available
Industries
  • Computer Software
Market Segment
  • 40% Enterprise
  • 33% Mid-Market
Azure Notification Hubs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Notifications
1
Cons
This product has not yet received any negative sentiments.
Azure Notification Hubs features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Ease of Admin
Average: 8.9
7.9
Ease of Use
Average: 9.0
8.9
Segmentation
Average: 8.5
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,039,026 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
Ownership
MSFT
Read Azure Notification Hubs Reviews
Thena
By Thena
(63)4.9 out of 5
Optimized for quick response
9th Easiest To Use in Proactive Notification software
Save to My Lists
Entry Level Price:$64.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thena is the modern ticketing platform for B2B customer support with AI super powers. Leading B2B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their cu

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Thena Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    30
    Ease of Use
    30
    Features
    25
    Communication
    24
    Customer Satisfaction
    19
    Cons
    Missing Features
    5
    Limited Customization
    4
    Limited Features
    4
    Integration Issues
    3
    Limited Integrations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thena features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Ease of Admin
    Average: 8.9
    9.6
    Ease of Use
    Average: 9.0
    10.0
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thena
    Company Website
    Year Founded
    2022
    HQ Location
    Palo Alto , California
    Twitter
    @thenaplatform
    559 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thena is the modern ticketing platform for B2B customer support with AI super powers. Leading B2B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their cu

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 40% Mid-Market
Thena Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
30
Ease of Use
30
Features
25
Communication
24
Customer Satisfaction
19
Cons
Missing Features
5
Limited Customization
4
Limited Features
4
Integration Issues
3
Limited Integrations
3
Thena features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.6
Ease of Admin
Average: 8.9
9.6
Ease of Use
Average: 9.0
10.0
Segmentation
Average: 8.5
Seller Details
Seller
Thena
Company Website
Year Founded
2022
HQ Location
Palo Alto , California
Twitter
@thenaplatform
559 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Mongoose Conversation Intelligence Platform
By Mongoose
(96)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right

    Users
    No information available
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 56% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mongoose Conversation Intelligence Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Easy Communication
    4
    Automation
    2
    Simple
    2
    User-Friendly
    2
    Cons
    Missing Features
    2
    Chat Issues
    1
    Contact Management
    1
    Limited Templates
    1
    Message Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mongoose Conversation Intelligence Platform features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Ease of Admin
    Average: 8.9
    9.4
    Ease of Use
    Average: 9.0
    9.4
    Segmentation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mongoose
    Year Founded
    2009
    HQ Location
    Orchard Park, New York
    Twitter
    @hellomongoose
    505 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right

Users
No information available
Industries
  • Higher Education
  • Education Management
Market Segment
  • 56% Mid-Market
  • 23% Enterprise
Mongoose Conversation Intelligence Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Easy Communication
4
Automation
2
Simple
2
User-Friendly
2
Cons
Missing Features
2
Chat Issues
1
Contact Management
1
Limited Templates
1
Message Management
1
Mongoose Conversation Intelligence Platform features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Ease of Admin
Average: 8.9
9.4
Ease of Use
Average: 9.0
9.4
Segmentation
Average: 8.5
Seller Details
Seller
Mongoose
Year Founded
2009
HQ Location
Orchard Park, New York
Twitter
@hellomongoose
505 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
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