# Voxie Reviews **Vendor:** Voxie **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.8/5.0 **Total Reviews:** 83 ## About Voxie Voxie is messaging intelligence that turns SMS into a strategic growth lever for franchise brands. Purpose-built for QSR and services, Voxie combines enterprise-grade SMS infrastructure with AI that actually understands franchise operations. We don't just send texts... we solve the core challenge every franchise marketer faces: how do you drive local performance across hundreds of locations without sacrificing brand control, budget efficiency, or your sanity? The platform ensures brand standards hold at every location, even as franchisees execute locally. Voxie Intelligence monitors every message and flags anything off-brand before it's scheduled; catching compliance issues and ensuring your brand voice stays consistent whether a message is coming from location one or location five hundred. Corporate teams get visibility and protection without micromanaging operators. Franchisees get the autonomy to win in their markets. But enforcement is just the foundation. Voxie Intelligence optimizes performance across the entire customer journey. Budget Optimizer suggests the right audience for your campaigns, recommends optimal spend, and shows you projected ROI before you commit a dollar. Intelligent Inbox goes beyond the typical last-in-first-out queue and surfaces the conversations closest to revenue; the customer about to book, the complaint that needs immediate attention, the high-value repeat buyer. It prioritizes what matters to your business, not just what's newest. We show you exactly which messages drive revenue, which locations are crushing it, and where you're leaving money on the table. The insights that used to require dedicated analysts become automatic, actionable, and immediate. The result: messaging that scales without breaking, performs without guesswork, and protects your brand while growing it. SMS stops being a tactical broadcast channel and becomes what it should be—a strategic growth engine that compounds across your entire system. That's messaging intelligence. That's Voxie. ## Voxie Pros & Cons **What users like:** - Users praise the **exceptional customer support** of Voxie, especially appreciating the helpfulness of the Customer Success Manager. (7 reviews) - Users highlight the **ease of use** of Voxie, appreciating its seamless integration and helpful support. (6 reviews) - Users value the **exceptional support** from Voxie, enhancing communication and optimizing business workflows effectively. (5 reviews) - Users commend Voxie's **reliability** , noting excellent support and a high-quality text messaging platform that enhances business operations. (4 reviews) - Users appreciate the **easy communication** features of Voxie, enhancing interaction with parents, teachers, and business partners. (3 reviews) - Features (3 reviews) - Users value Voxie for its **automation of marketing and sales messages** , streamlining communication and enhancing operational efficiency. (2 reviews) - Communication (2 reviews) - Users commend Voxie for its **exceptional customer engagement** , enhancing communication and operational efficiency for organizations. (2 reviews) - Easy Implementation (2 reviews) **What users dislike:** - Users find Voxie **expensive** , wishing for a lower price despite its great overall quality. (2 reviews) - Users struggle with **campaign issues** due to limited flexibility in managing opt-in/out preferences for members. (1 reviews) - Users feel that while Voxie is great, the **expensive pricing** is a significant drawback. (1 reviews) - Users face **integration issues** as automatic updates for member databases are not yet supported with Voxie. (1 reviews) - Users are disappointed by **limited texting features** , as the app restricts messaging to one person at a time. (1 reviews) - Users face **manual list updates** due to the lack of automatic syncing with their member database systems. (1 reviews) - SMS Issues (1 reviews) - Text Limitations (1 reviews) - Upload Issues (1 reviews) ## Voxie Reviews ### 1. Voxie Keeps Outreach Organized and Makes Personal Conversations Easy at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip G. | Franchise Sales Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Voxie?** Everything is organized in one place, which makes it easy for me to keep track of conversations, follow up quickly, and stay on top of every opportunity. It’s made my workflow much more efficient and has helped me stay consistent with my outreach. Voxie has honestly been a game changer in how I connect with prospects. It’s very easy to use, and it makes it simple to have real, personal conversations at scale without sounding or feeling robotic. **What do you dislike about Voxie?** The main things I don’t like are that there isn’t an option to organize my snippets in the order I use them most. Instead, I have to type them out and search for them each time. It would be much more efficient for me to see my snippets listed in the order I use most often. Another issue is not being able to keep a separate list of people who have unsubscribed or who don’t have a working number. Right now, I have to search for them every time, and it would be easier to have a way to track that in one place. **What problems is Voxie solving and how is that benefiting you?** Another major advantage is reliability. Messages send when they’re supposed to, conversations flow naturally, and I never have to worry about missing a beat with a potential lead. It’s a tool I genuinely trust, which matters a lot in a fast-paced sales environment. Rather than juggling multiple tools or losing track of threads, I can track conversations, follow up consistently, and build relationships with prospects in one streamlined workflow. That alone has saved me countless hours and helped me stay on top of every opportunity. ### 2. Voxie Transformed Our School Communication and Family Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Voxie?** Voxie has been a game changer for our school community. It’s made communication with families, teachers, and prospective families seamless, efficient, and more personal. The platform is incredibly easy to navigate, which has made it simple for our entire team to adopt and use consistently. What I love most is how it strengthens relationships our families feel more connected and informed, and our team feels supported. Voxie has truly elevated the way we communicate and has had a meaningful impact on our overall family experience. I would highly recommend it to any school or organization looking to strengthen communication and engagement. **What do you dislike about Voxie?** I don’t have any dislikes it’s been great! **What problems is Voxie solving and how is that benefiting you?** Voxie has solved one of our biggest challenges consistent, efficient communication with families. It helps us streamline messaging, reduce confusion, and ensure nothing falls through the cracks. As a result, we’ve seen stronger engagement, faster response times, and a more proactive approach to communication across our team. ### 3. Voxie Makes Family Communication Effortless with Quick, Convenient Text Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Cassandra D. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Voxie?** Voxie makes it easy to connect with current and potential families. As a working mom, I know I can’t always get to my phone to take a call, so receiving a quick text that lets me know what’s going on is much easier. That’s exactly what Voxie does for our families. **What do you dislike about Voxie?** Depending on how many characters are in the text we send, some parents don’t receive the message. This can make it difficult at times to share important information. **What problems is Voxie solving and how is that benefiting you?** Clear and consistent communication with our families is essential. Being able to communicate with them in a way that’s easy to understand and easier to remember helps strengthen the community we’re so proud to serve. ### 4. Effortless Communication, Needs Better Historical Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Jill B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Voxie?** I love the feature because it's quick and easy, allowing us to reach parents even if they are in a meeting or busy at the time. We truly love the ease and flexibility of using Voxie. I also appreciate the ability to reach parents quickly, or to reach out to teachers to ask them quick questions when they have left for the day. It helps us quickly reach them without having to interrupt them with a phone call, and it's easy for teachers to go back and look at the information later. The initial setup was very easy. **What do you dislike about Voxie?** The only thing is maybe historical information. When I've sent a Voxie sometimes we can't find the attempt. Or that it didn't send. **What problems is Voxie solving and how is that benefiting you?** I use Voxie for communication, allowing us to quickly reach parents and teachers without interrupting their meetings or classes. It’s flexible and easy, enabling quick questions even when they’re busy or unavailable. ### 5. Effortless Communication with Families **Rating:** 5.0/5.0 stars **Reviewed by:** Ike Atulomah . | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Voxie?** I like that I can easily schedule messages for our parents and communicate to multiple parents at once. It's great that I can reread and modify my message until I'm comfortable before presenting it to the parents. It feels very much like texting them, which is very convenient. **What do you dislike about Voxie?** I think the AI aspect is a big deal. Just being able to look over the old messages that I've had with a particular family or person and maybe suggesting something different or different scenario or situation that I present the conversation to convert the lead **What problems is Voxie solving and how is that benefiting you?** I use Voxie to connect more comfortably with parents, allowing them to feel at ease and talk freely. It breaks the ice and creates an open space for communication, helping me follow up and reach out to leads effectively. ### 6. Voxie Makes Family Communication Easy with Auto-Updated Lists and Scheduled Messages **Rating:** 5.0/5.0 stars **Reviewed by:** Nesibe K. | Curriculum Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Voxie?** Voxie has been such a useful tool for our center to communicate with our families. We love the automatically updated contact lists for blasting out a quick blast. I also love that we can schedule messages for specific times! **What do you dislike about Voxie?** The app does log us out frequently, I would love to see if that can be fine tuned. **What problems is Voxie solving and how is that benefiting you?** Before Voxie we used a different service but we used to have to manually add in contacts, I love that Voxie is integrated into our system. ### 7. Bulk Texting Made Easy with Time-Saving Pre-Saved Messages **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Voxie?** I enjoy the bulk texting and the ability to pre save text messages which saves time and helps creates systems **What do you dislike about Voxie?** The only thing I would like to see from Voxie is when we send mass text or group text message it will leave it as a group text message instead of when we look in Voxie it is all individuals messages **What problems is Voxie solving and how is that benefiting you?** Voxie is help saving send mass communications and instantly and the ability to schedule text messages ### 8. Voxie saves us time and helps with communication! **Rating:** 4.5/5.0 stars **Reviewed by:** Janice W. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Voxie?** I love the integration into our CORE system. The class segments and active guardians/staff auto update each day and that helps us have more time for other tasks. **What do you dislike about Voxie?** It is difficult to erase duplicate entries. Example - having a staff or parent change their phone number, we are not able to delete the old entry. **What problems is Voxie solving and how is that benefiting you?** It's great for mass communication to the entire school, or within a classroom. ### 9. Voxie Is a Gold Standard **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan L. | Director of Content, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Voxie?** ​​In the world of franchising, many tech vendors are all flash and no substance, selling franchisors technology that is years behind the curve with poor support and weak features. That’s not the case with Voxie—this company is one of, if not the best, vendors I’ve ever worked with. Their text messaging platform has saved our support team countless hours and brought in hundreds of thousands of dollars in revenue. On top of that, Voxie’s team is comprised of friendly professionals who get the job done and answer questions quickly. They’ve never left me or my team in the lurch. Voxie is my gold standard when it comes to vendors. If you’re not using them as your text messaging solution, you’re making a mistake. **What do you dislike about Voxie?** Honestly, nothing. They've demonstrated their skill and professionalism again and again. **What problems is Voxie solving and how is that benefiting you?** Voxie manages all of our appointment alerts to customers, helping reduce cancellations and prevent issues. Additionally, they've enabled text message marketing to our database, which has been an important revenue source for our franchisees. ### 10. Very User-Friendly, Simple, and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Voxie?** Very user friendly. Simple and organized **What do you dislike about Voxie?** I do wish there was a weekly/monthly calendar that shows campaigns/scheduled messages. It would help, a lot. **What problems is Voxie solving and how is that benefiting you?** Ease of communication with clients and being able to get information out quickly ### 11. TLE Owasso loves Voxie! **Rating:** 4.5/5.0 stars **Reviewed by:** Caitlin W. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Voxie?** I love the ease & the quickness of blasting our families with a text! **What do you dislike about Voxie?** Remembering to name the specific campaign blast I'm sending out **What problems is Voxie solving and how is that benefiting you?** Slow, manual customer communication Without automation, teams: Miss leads Respond too slowly Waste time on repetitive tasks Core problem: inefficient workflows and missed opportunities. ### 12. Voxie Makes Scheduling Bulk Messaging to Groups Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Voxie?** Voxie makes it very easy to schedule and send bulk messages to different groups. **What do you dislike about Voxie?** Nothing so far. We are pursuing additional function at this time. **What problems is Voxie solving and how is that benefiting you?** Voxie makes it easy to reply to customers' messages and uses our main telephone number. ### 13. Quick, Easy Parent Communication That’s More Convenient Than Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Sakina J. | Owner/Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Voxie?** So much more convenient to connect with parents and leads. Quick and easy! **What do you dislike about Voxie?** Sometimes the messages do not send to every parent. **What problems is Voxie solving and how is that benefiting you?** Able to send reminders to parents quickly ### 14. Quick and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth L. | Regional Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Voxie?** We’ve just started using Voxie for our business and are already excited about all the features it offers. The platform is intuitive, and we’re especially looking forward to exploring its automation and customer engagement tools. So far, the customer service has been quick, kind, and incredibly efficient — a great start to what we hope will be a long-term partnership! **What do you dislike about Voxie?** One challenge we’ve run into is not being able to manually adjust opt-in or opt-out statuses for members who didn’t realize our texts are part of regular communication and not just mass marketing. It would be great to have more flexibility in managing those preferences, especially for members who accidentally opt out and still want to receive important updates. **What problems is Voxie solving and how is that benefiting you?** We love being able to send blast messages, an extremely helpful tool for the team and a time saver. ### 15. The BEST partner in our tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew N. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Voxie?** Voxie has helped our company to streamline communication with our clients and business partners. From setup to ongoing support, the team at Voxie has been responsive, professional, and experts in helping to optimize business workflows for our team. We find their product easy to use, adaptive, and enjoy the feedback provided to us from Voxie's platform. **What do you dislike about Voxie?** We haven't had any downsides to working with the team at Voxie, and we promote them to anyone who needs support in this area. **What problems is Voxie solving and how is that benefiting you?** Voxie makes it easy for us to communicate with business partners and clients. We appreciate the ease of use of their platform and the flexibility to have multiple users work information at the same time. ### 16. Effortless Communication Between Parents and Teachers **Rating:** 4.5/5.0 stars **Reviewed by:** Judy M. | assistant director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Voxie?** The accessibility of communicating to the parents and teachers. **What do you dislike about Voxie?** When the app is on the phone you can only text one person at a time. **What problems is Voxie solving and how is that benefiting you?** communication to parents, parents are able to communicate with us too. ### 17. Effortless Messaging and Customer Request Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** GoSwim W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Voxie?** It's very easy to get our messages and keep track of specific Customer Requests! **What do you dislike about Voxie?** Nothing that I can think of at this time. **What problems is Voxie solving and how is that benefiting you?** gets our messages to us fast and efficiently ### 18. Great product, fantastic support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Erin B. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Voxie?** Platform is easy to use, integration was seamless and quick, and our Customer Success Manager is extremely helpful. Shout out to Melissa! **What do you dislike about Voxie?** We've been with Voxie for over a year now and I honestly can't think of any negative feedback. **What problems is Voxie solving and how is that benefiting you?** We are a service-based franchisor and Voxie had helped us get our cancellation rate down with appointment reminder texts. Also boosted sales for franchisees with marketing texts. ### 19. A Partner with Purpose **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart B. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Voxie?** At Inspire Foundation, our mission is to ignite and nourish change in our communities. It means the world to us when partners share the same goals. Voxie went above and beyone by providing their services for free to support a recent fundraising event. Their work helped us reach more people and drive engagement. Voxie's stands apart from so many others b/c they combine their commitment to professional excellence with their commitment to give back. Their team is responsive above expectation in customer support, thoughtful in the way they integrate into "our world" and solutio-oriented from implementation through integration. Their platform was easy to use and a great solution for amplifying our message in a way that we could not have done without their partnership. Simply stated, Voxie isn't just a technology partner or a marketing partner, they are a partner in purpose as well. **What do you dislike about Voxie?** That we just now discovered them as a partner. **What problems is Voxie solving and how is that benefiting you?** Keeping us better connected with our donors and sponsors. ### 20. Voxie: The Gold Standard Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Richard H. | Technology Procurement Manger, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Voxie?** Leading procurement for our technology teams, I have seen firsthand how critical it is to choose the right partners. After working with a large and established legacy providor for years, we made the decision to switch to Voxie, and it has been one of the best decisions we have made for our franchisees. The Voxie team is unmatched in their committment to excellence in both their product and their people. They are highly responsive, agile, and consistently deliver on our evolving needs. The partnership feels like more than just a service providor relationship; its been a true collaboration. Voxie quickly set itself apart, and I firmly believe they are on their way to beocming the gold standard for technology partnerships in the franchisee space. For any franchise brand looking to elevate their strategy and operations, Voxie is definitly a partner you can depend on to deliver. **What do you dislike about Voxie?** My only wish is that the Voxie product and support team could replicate their customer service in my other technology partners! **What problems is Voxie solving and how is that benefiting you?** enhancing a strategic approach and increasing flexibility in reach outs. ### 21. Love Voxie! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert R. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Voxie?** We use Voxie daily to engage with current and prospective customers as well as our staff. It integrates well with our existing systems and has become indispensible to our operations. **What do you dislike about Voxie?** The only downside is the cost. It's not inexpensive. **What problems is Voxie solving and how is that benefiting you?** It enables us to quickly engage with prospective customers when they reach out with interest in our services. It helps us communicate about urgent issues with our existing customers. It helps us provide updates to our staff and vice-versa. ### 22. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Rob R. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Voxie?** Voxie is easy to use, great features. Significant improvement over our previous vendor, Text Request. **What do you dislike about Voxie?** I wish it were a little less expensive, but other than that it's great. **What problems is Voxie solving and how is that benefiting you?** We use Voxie to quickly communicate with our customers and our staff. Prospective customers find it easy to text for information. Our team loves it because they can respond to inquiries as time allows rather than having phone call inquiries interrupt their activities. It helps make us more efficient and responsive to our customers. We also have a virtual assistant in the Phillipines to is able to help us respond to text inquiries in a seamless manner to improve our responsiveness. ### 23. Their software is incredible. Saw a 30% boost in ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Voxie?** Have consulted with several franchise brands who implimented Voxie and the feedback is tremendous. They work well for Home Service, Commercial Service, Food and Beverage, as well as personal services and much more. They have a "Franchise HUB" that is the best designed franchise ready texting solution ive come across. Other things I like about them: Modern, easy to use tech, great team, and high quality support to make franchise operators happy and make the franchisor look good to their operators as well. **What do you dislike about Voxie?** More brands in our network dont use them **What problems is Voxie solving and how is that benefiting you?** Help increase conversion rates, repeat purchases, and unit level sales. Also smplify compliance ### 24. Fantastic for member engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Voxie?** As Director of Events and Brand at Intown Golf Club, Voxie has been vital in keeping our members updated on events and announcements. It's incredibly easy to use and makes communication seamless. The Success team is outstanding - always helpful and productive. Voxie has definitley improved our member engagement and enhanced the club experience. Highly recommend! **What do you dislike about Voxie?** The only downside is that we're not yet setup to automatically update our member database information with our other systems, so i have to always manually import phone numbers to keep the lists current - but hopefully that will change once we upgrade on the non-Voxie side of things. **What problems is Voxie solving and how is that benefiting you?** keeping our members informed ### 25. I've connected a couple brands to the Voxie platform and they nothing but good things. **Rating:** 5.0/5.0 stars **Reviewed by:** Jake F. | VP of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Voxie?** They do a great job at increasing repeat customers and ultimately driving top of funnel revenue. Francise brands are constatly looking for that competitve edge and Voxie hlepes unlock that. **What do you dislike about Voxie?** The only thing I don't like is more brands don't use the paltform. **What problems is Voxie solving and how is that benefiting you?** The Voxie platform helps my franchise brands increase revenue and drive loyalty amonst cystomer base. My compnay was on a mission to find a solution like Voxie and they're certainly exceeding expecation. ### 26. Easy-to-use, powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Ron D. | Director, Lifecycle Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Voxie?** Voxie allows us to send both Marketing and Sales (1:1) messages in a single platform that syncs back to SalesForce. The Marketing team can send 1:1 messages from our sales reps at scale, and have replies directed to each rep. This enables them to respond to individual messages, all while staying compliant with opt-in mangement across multiple 'teams' using the platform. **What do you dislike about Voxie?** I'd like a little more control over exporting my own data. **What problems is Voxie solving and how is that benefiting you?** They are the only provider that we found that can handle our unqiue needs of sending 1:1 messages from a sales rep, sending our mass marketing campaigns, and setting up auto triggers and journeys using both. This frees up our sales team to respond to incoming messages rather than sending out messages. In short, it makes us more efficient. ### 27. Voxie is absolutely amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Guy S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2024 **What do you like best about Voxie?** Seemless communication with our customers. **What do you dislike about Voxie?** There are none that I can think of right now **What problems is Voxie solving and how is that benefiting you?** Easy contact with clients ### 28. Listened to our agency's needs **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Voxie?** When we were shopping for a replacement for Zipwhips, Ted with Voxie did an excellent job listening to our agencies specific needs and putting together a package that our agency can grow with. **What do you dislike about Voxie?** I wish you could paste an image in the field to add it to the text. We like to take screendhots from the computer to send ID cards, and receipts. We cannot attach our screenshots to Voxie. We get an error message. I have spoken with their chat about it. **What problems is Voxie solving and how is that benefiting you?** Their customer service has been very respnsive when we have a question. ### 29. Useful Tool, Good at Listening to Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel W. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Voxie?** Our program works with teenagers and Voxie is really helpful in being able to communicate with them and their parents. It is a relatively easy tool to use to share information with them. Voxie also seems to listen to customer feedback and adjusts it's product accordingly which is really nice. The customer service has been great, too. **What do you dislike about Voxie?** It seems like there still isn't an app for Android phones. We just were able to get the app for our staff with iPhones which will be extremely helpful. We also noticed that we can't mark message as "unread" via the current app which would be nice since we have several people utilizing it. Also, the cost is a bit high for us as a non-profit, but we need the service. **What problems is Voxie solving and how is that benefiting you?** We utilize Voxie to contact the students and parents involved in our program. It is an easy way to communicate (i.e. via text) and a way that will often get more responses than an email. We are constantly sharing information about upcoming programs and Voxie helps us do that efficiently. ### 30. Fast and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Voxie?** We switched to Voxie from ZipWhip. The transfer was seamless and the training was great. Customer service is fast and efficient with response. Using Voxie has provided another level of communication with our candidates and has become a staple in our daily routine. It's very user friendly. **What do you dislike about Voxie?** We are patiently waiting for the Voxie app for android phones. Otherwise, so far, so good. I have not encountered any problems with Voxie. **What problems is Voxie solving and how is that benefiting you?** Voxie has streamlined communication with our candidate when we were unable to reach via a phone call. We've been able to receive more documented feedback by using Voxie. ### 31. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Voxie?** Great platform to enhance communication with customers. User friendly and I like the AI assistance it provides **What do you dislike about Voxie?** I haven't had any issues with Voxie yet. **What problems is Voxie solving and how is that benefiting you?** Voxie is helping the business communicate with the custmers with ease, especially when emergencies arise or advertising an upcoming event. ### 32. Voxie Review **Rating:** 5.0/5.0 stars **Reviewed by:** Angela A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Voxie?** I enjoy the pre-made templates and that it is editable. **What do you dislike about Voxie?** I dislike nothing about voxie at the moment **What problems is Voxie solving and how is that benefiting you?** Voxie is adding more templates and it makes sending messages a lot easier. ### 33. Preschool Center Director **Rating:** 5.0/5.0 stars **Reviewed by:** Carissa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Voxie?** Working with Core and being able to text **What do you dislike about Voxie?** I cannot find anything I don't at the moment **What problems is Voxie solving and how is that benefiting you?** N/A ### 34. Very happy with Voxie! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Voxie?** Voxie is very user friendly and it synched well with our platform. **What do you dislike about Voxie?** We have not run into any downsides as of yet! We hope it continues to be the case! **What problems is Voxie solving and how is that benefiting you?** Voxie gives me the flexibility to target many customers at once and get the word out about promotions quickly and efficiently. ### 35. Product is great. Support is fantastic. **Rating:** 4.5/5.0 stars **Reviewed by:** Rob Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Voxie?** Love the platform. It works! It is very straightforward to see the texts and interactions with our listeners (we are a radio station). **What do you dislike about Voxie?** Some execution of the features are a bit confusing. Once you do a deeper dive into it, it seems to make sense, but I wish it was a bit easier or faster to be able to jump into the medium to advanced features. This is compared to my experience using a previous texting platform. **What problems is Voxie solving and how is that benefiting you?** Texting as an interaction and communication tool? That's great for our listeners (we are a radio station), where internet connectivity is an issue due to lack of cell tower coverage. ### 36. Voxie is a partner not just a platform **Rating:** 5.0/5.0 stars **Reviewed by:** Adam W. | Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Voxie?** I like that their support team tries to help you maximize it. They have met with me on multiple occassions to help me brainstorm new use cases and we have come up with some great ideas together! **What do you dislike about Voxie?** I dislike the way that the mass texts are sent out. I was accustomed to a simpler way of putting them together. If they could look more like the step by step of ZW that was more straightforward for me. **What problems is Voxie solving and how is that benefiting you?** It is reducing the number of inbound customer calls that we need to answer. The 'shift to text' feature has been great in maintaininig a pleasant customer experience. ### 37. Es very good and quick **Rating:** 5.0/5.0 stars **Reviewed by:** Paola G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Voxie?** When I am not successful to contact the parents w a phone, I text thwm And they answer right away **What do you dislike about Voxie?** I would like to be able to acces and send massive text all at the same time **What problems is Voxie solving and how is that benefiting you?** Good ### 38. Good experience, the mobile application could be better. It doesn't automatically refresh. **Rating:** 4.0/5.0 stars **Reviewed by:** Koby G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Voxie?** The website is easy to use and the integration from ZipWhip was easy. The customer support is always helpful. I use Voxie pretty much daily. **What do you dislike about Voxie?** The mobile application could be better with refreshing the conversations in a better time manner. **What problems is Voxie solving and how is that benefiting you?** Voxie helps us to communicate with our employees when we have announcements. ### 39. Very Pleased **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Voxie?** The customer service and organization has been very impressive. **What do you dislike about Voxie?** I am pleased with the service so far. It would be helpful for someone to check in periodically to make sure we have all our quesitons answered. **What problems is Voxie solving and how is that benefiting you?** Voxie is allowing us to spend more time on growing our business and less time following up with our clients manually. ### 40. OUTSTANDING tool, extremely helpful and is sync with our main database **Rating:** 5.0/5.0 stars **Reviewed by:** Alfonso Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Voxie?** the versality, all the options, very friendly to use and if not or ou get stuck then support is always available. It is our main tool to share any safety concerns or notification, besides the marketing benefits **What do you dislike about Voxie?** nothing at the moment....I hope Melissa Duerr still managing our portal and keep proving support, SHE IS THE BEST, so probably the less I like is for her to be transfered LOL **What problems is Voxie solving and how is that benefiting you?** no problems so far...its actully helping to keep all of our customers up to date and speed ### 41. Arjean was very helpful even though we were having several issues **Rating:** 5.0/5.0 stars **Reviewed by:** Adair Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Voxie?** Easy to use and pricing is good. Sevice is quick to respond **What do you dislike about Voxie?** No dislikes. I personally need to learn more of the features. **What problems is Voxie solving and how is that benefiting you?** NA ### 42. Review for Voxie **Rating:** 4.0/5.0 stars **Reviewed by:** Jason M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Voxie?** Very user friendly for what we do in our department **What do you dislike about Voxie?** Still getting familiar with the program so no dislikes at this time **What problems is Voxie solving and how is that benefiting you?** It helps us communicate faster with our team members on the field, group texts are huge during events and/or meetings. ### 43. great customer assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Voxie?** Very easy to create new text campagins with quick launch feature, my account rep is ULTRA helpful in ensuring all my questions and needs are met in a timely manner. Great for sending out events, discounts, store happenings and more! **What do you dislike about Voxie?** currently not integrated with my POS system, so hoping this will change when we upgrade our POS system, which is coming soon. **What problems is Voxie solving and how is that benefiting you?** it allows me to stay more connected with our rewards program clients. It brings them into the store with campaigns that interest them. ### 44. VERY HELPFUL AND PROFESSIONAL **Rating:** 5.0/5.0 stars **Reviewed by:** JIM F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Voxie?** EASE OF USE AND CUSTOMER SUPPORT PLUS VERY PROFESSIONAL **What do you dislike about Voxie?** THERE IS NOTHING TO DISLIKE ABOUT USING VOXIE **What problems is Voxie solving and how is that benefiting you?** ALLOWS US TO DO THE THINGS WE NEED TO DO WITH OUR SPORTS PROGRAMMING ### 45. My experience with Voxie is good. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Voxie?** Easy comminucation, anytime and anywhere. **What do you dislike about Voxie?** Glitch on media/photos. It is best to make sure that the media/photos stay as is. **What problems is Voxie solving and how is that benefiting you?** Easy communication with customers who are having concerns with the products we sold. ### 46. Responsive Team **Rating:** 4.0/5.0 stars **Reviewed by:** Megan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Voxie?** Ease of use for Marketing Messages Very helpful staff **What do you dislike about Voxie?** On the agent level it lacks message organization and plug-in is not available at this time. **What problems is Voxie solving and how is that benefiting you?** Ease of use for our marketing team to send out campaigns ### 47. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Voxie?** The Voxie support team is fantastic. The platform is easy to use, and the support team has made it easy for me to onboard, resolving issues quickly, and walking me through it via screen share. **What do you dislike about Voxie?** N/A. Great expereince so far. Nothing to complain about. **What problems is Voxie solving and how is that benefiting you?** They help us communicate with our radio listeners via text message service with all 8 of our radio stations. We also utilize bounceback text messaging with some of our sponsors. ### 48. Fast, Friendly, and Professional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Voxie?** Voxie support provides fast, reliable support. The support staff is friendly, professional, and make communications easy. Resolution time is typically same day. **What do you dislike about Voxie?** At this point, I do not have any dislikes regarding Voxie products or support. **What problems is Voxie solving and how is that benefiting you?** Voxie has been very responsive for requests of customized templates for mass SMS marketing. They have also made it very simple to transfer ownership of accounts of resigned employees to active employees. ### 49. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Voxie?** Quick and efficient customer service!!!! **What do you dislike about Voxie?** No, I Have not found anything yet since using. **What problems is Voxie solving and how is that benefiting you?** Sending messages to large group of people. Easy means of communication for this generation where texting is much more responsive than phone call or email. ### 50. It is a decent program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Voxie?** Voxie's help chat is quite to find a resolution **What do you dislike about Voxie?** It is not entirely user friendly. Feels a bit complex **What problems is Voxie solving and how is that benefiting you?** I had asked to be able to message mulitple partners at once ## Voxie Discussions - [What is Voxie used for?](https://www.g2.com/discussions/what-is-voxie-used-for) - [View Voxie pricing details and edition comparison](https://www.g2.com/products/voxie/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+16%3A49%3A29+-0500&secure%5Bsession_id%5D=3e0c87e6-0e69-4399-b185-3c4a00bea600&secure%5Btoken%5D=6ee1d0deb184269f22452803d8837e1c63ec1b1e3ac9f16d5e58929503f9757d&format=llm_user) ## Voxie Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) ## Voxie Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Voxie Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,376 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - 4.6/5.0 (947 reviews)