It's been two months since this profile received a new review

Verloop.io Reviews & Product Details

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

Seller

Verloop

Discussions

Verloop.io Community

Languages Supported

Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)

Overview by

Verloop Marketing Team

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Verloop.io Integrations

(2)

Integration information sourced from real user reviews.

Verloop.io Media

Average CSAT score, user insights, resolution rate, and a lot more can be found on this revolutionary dashboard.

Verloop.io Demo - Easy-to-build interface

Build your bot flows easily in just a few minutes.

Know the customer's intent, and everything necessary to hold better conversations.

Verloop.io Demo - Generate or Schedule your Reports

Get beautiful reports delivered to you whenever, wherever.

You can connect Facebook and automate responses. Same bot can work on both Facebook and web widget.

Verloop.io Demo - Sparks - Quality Analysis

Elevate conversation analysis by creating and managing these specific instances, Sparks

G2 reviews are authentic and verified.

Here's how.

Kunal U.

customer support manager

Mid-Market (51-1000 emp.)

12/30/2021

"really nice option for chat!"

4.5/5

What do you like best about Verloop.io?

integration between chat and company internal software! Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

if the agent goes offline but sometimes he does not refresh this page. he will keep getting chat flow till he does not refresh this chat. Review collected by and hosted on G2.com.

Nisha B.

Associate customer happiness champion

Mid-Market (51-1000 emp.)

1/29/2022

"verloop chat"

5/5

What do you like best about Verloop.io?

User friendly and scored are real-time on dashboard Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Lags sometimes while taking chats which leads to delay in response Review collected by and hosted on G2.com.

Ravi R.

Fraud Risk Analyst

Mid-Market (51-1000 emp.)

10/21/2022

"Verloop a lifesaver"

4/5

What do you like best about Verloop.io?

The automation was a lifesaver; we could use multiple bots flows to solve various issues, which helped us improve our self-serve and gradually increase our CSAT. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Analytics is one thing that the team is yet to crack; the data dashboard is still very vague and does not hold much info; downloading the reports and creating your own view was one was a tedious process. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Verloop not only solved our bot flow it also helped us share the context of the bot flow with our Agents which helped the agents in better understanding the user concern and be ready with a resolution at the time of greetings, it also helped us reduced our average handling time thus increasing our efficiency. Review collected by and hosted on G2.com.

Verified User in E-Learning

Mid-Market (51-1000 emp.)

11/10/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"It does not support lots of feature and hence we face lots of issues with verloop"

2/5

What do you like best about Verloop.io?

We can have outreach and we can have a conversational bot. This helps us send promotional and transactional messages and is very useful. This is the only use we have right now. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

We don't like that we don't have a real-time dashboard for outreach. Access/usability/creating chatbot flow is not user-friendly. For every other change, you need a developer. No analytics in MoEngage from verloop. Campaign data takes a lot of time to come in front. Review collected by and hosted on G2.com.

Shaikh Mohd A.

Mid-Market (51-1000 emp.)

3/29/2023

"Very Good application"

5/5

What do you like best about Verloop.io?

Everything is best in verloop, UI as well . it also makes work fun Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing to dislike about it , very best application Review collected by and hosted on G2.com.

Rukaiya S.

Customer Support

Enterprise (> 1000 emp.)

12/12/2021

"User friendly"

4.5/5

What do you like best about Verloop.io?

It is quite professional and easy to operate. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes it start legging when we are doing chat with multiple customers Review collected by and hosted on G2.com.

Sara H.

E-Commerce Manager

Small-Business (50 or fewer emp.)

11/28/2022

"Verloop has the best customer support team out there, they do business with so much dedication"

5/5

What do you like best about Verloop.io?

ongoing customer support, very helpful team, user-friendly dashboard Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes they lack proper time management Review collected by and hosted on G2.com.

Aman k.

I am customer service executive in purplle.com as an chat agent.

Small-Business (50 or fewer emp.)

7/19/2022

"best of best"

5/5

What do you like best about Verloop.io?

I like the very much to use verloop.I am an chat agent and it is very helpful to me and It has use full to attached the screenshot and the documents its help you verify those documents. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Some times it get hagged and I have to transfer that chat and i have to restart the system for that and restart the network again an again. But it is ok there are drowback in every thing we will adjust that but please work on this. Review collected by and hosted on G2.com.

Aseel S.

Senior Service Quality Lead

Mid-Market (51-1000 emp.)

4/10/2022

"Verloop Experience"

4.5/5

What do you like best about Verloop.io?

Its extremely user friendly, even the reports section is very easy to navigate, you can review live ongoing transactions as well without being noticed Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

The rights to add , edit or remove canned messages for example are exclusive to admin roles, it would be great if manager roles had similar rights Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

If you are looking for a user-friendly yet efficient system, Verloop is your go-to. you would be able to integrate it with most of your CRM systems which will allow you to optimize productivity and it will definitely impact your NPS and CSAT Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

One of the best benefits is the possibility to integrate it to CRMs such as Sales force, chat bot creates automated requests based on process flows which allows less people to attend the chat and more to actually solve customer concerns Review collected by and hosted on G2.com.

Sonali A.

Customer Happiness Champion

Mid-Market (51-1000 emp.)

3/8/2022

"User friendly interface and easy to track performance for custom date range as well."

5/5

What do you like best about Verloop.io?

I really like how the dashboard is designed to be able to track our performance. The custom date range option is really helpful. Also not to mention but the part where you tag the chat is also so seemless. I don't have to spend much time figuring out how to close the chat. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There is nothing as such to be disliked, the system is adequate. But just a suggestion, to add screen sharing option in the chat window. Where we can easily access the user's system for assistance purpose, without having to ask to download a third party software. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Any company can switch to verloop, since it is so user friendly and you can even access the CRM tabs from it. I have never come across such a user friendly platform. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I am into customer support so verloop through which we actually answer chats to. The benefit to use verloop here is that is has the option to directly access some CRM tabs from verloop itself. I don't need to everytime copy and paste the user's email into company's CRM to access certain information. I can just do it with a click from verloop itself. Review collected by and hosted on G2.com.