Verloop.io Reviews & Product Details - Page 3

As in verloop we got the all detail of the customers in right hand side so its save my time this result I can reply to customere little soon. So something which same my time is best for me. Review collected by and hosted on G2.com.

As there is no such issue but i face a problem while using it get hange/lacked so there is sometime delay in response As i cam customer service agent the 1st response is very improtant to us. Review collected by and hosted on G2.com.

It is easy to operate and understand, It is a professional platform Review collected by and hosted on G2.com.

Sometimes it starts lagging when we take multiples chats at the same time Review collected by and hosted on G2.com.

Easy to use and have good features. Can send attachments in love chat as well which helps us and customers to show what exact issue they are facing. They aren't sharing this. Review collected by and hosted on G2.com.

Chat notifications don't arrive at times. Can be looked at this bug. Think verloop team is working in this, hopefully can get the solution soon. Notifying in chat. Review collected by and hosted on G2.com.

The dashboard is easy to use as compared to other applications. The AHT, user's details are visible and there's no need to re-search more details when all the information is available on one screen. Active/ inactive hours are shown. Easy to send the attachments. Review collected by and hosted on G2.com.

Verloop needs to allow the users to attach files over 50 MB. The sound notification doesn't work sometimes, plus there is a lag in the old and new Verloop V2 versions. The manual queue alignment feature needs to be removed from the 'Departments' section. Review collected by and hosted on G2.com.

This is the best tool to connect with Customers, Verloop Chat is giving Whats app platform to users for better communication & we get all data in detail on a daily basis so that we can plan & take the business output from this Review collected by and hosted on G2.com.

No dislike this platform i must recommend to others Review collected by and hosted on G2.com.

It is very helpful and user friendly. It is also very smooth and fast. Please make it more fast that enables it to handle multiple chats at one time. It is much better than its rivals. Review collected by and hosted on G2.com.

There are not many things that i can talk about but one main thing is the lag while using Verloop specially when there are many chats together. Please solve the problem of the lag. Review collected by and hosted on G2.com.

User friendly environment, easy navigation, attachment function, dashboard Review collected by and hosted on G2.com.

Notification tone is very low, there should be high notification sound Review collected by and hosted on G2.com.

Ease of dealing and clarity of procedures Review collected by and hosted on G2.com.

Invokes some arrangement in the bot ,Invokes some arrangement in the bot , Review collected by and hosted on G2.com.

The Display of the chats that show up in the right format, specially the features where it assigns the chats to the respected agents who are working for the day. Review collected by and hosted on G2.com.

At times there is a lag in the alert feature, which causes an agent to lose the time to connect to the customer. it is an occurrence that happens once a day, every day. Review collected by and hosted on G2.com.

I like how easy Verloop is to understand from an agents perspective, me and my team has been using Verloop for the last 6+ months now and I must say this has been one of the easiest to use apps with an amazing real-time dashboard that gives us a clear picture of the inflow and metrics.

One of the best updates recently that we saw was the new skill set option, it is what we have been waiting for soo long and it's really helpful. Would be really great if we can add departments in the skill set as well along with the concurrency. Review collected by and hosted on G2.com.

I would not say dislike, but maybe something that can be improved or built.

1) An option to add a banner or message on the front in case there are any known issues like Zendesk Live chat has

2) Even if the bot is being used on a web form, it should save the past chats as per the unique identifier such as Email ID, number, or an internal ID, instead of IP address which can change often, which later creates an issue to check the past chats.

3) A universal search to simply search the chat with keywords, also an open search so agents can see others' chat as well if searched without giving them the higher access.

4) Chat transcript

5) A message or action which can be taken by the bot even after the chat lands in the "Agent Queue"

6) Issues we have been facing recently with the "Waiting on a user" part, we want to add a message before the bot auto close the chat, however after the bot ending message the chat comes back to the agent bucket which should not happen. So currently we are using it without a closure message. Review collected by and hosted on G2.com.