Verloop.io
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4.9 out of 5
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Verloop.io Reviews & Product Details - Page 5

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Verloop.io Overview

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What is Verloop.io?

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

Verloop.io Details
Discussions
Verloop.io Community
Languages Supported
Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)
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Product Description

Verloop.io is a live-chat platform with a suite of automation like lead generation, demo booking and E-commerce to automate customer support and engagement.

How do you position yourself against your competitors?

Verloop.io is an end-to-end customer support platform that enables companies to answer repeated questions, engage with customers in live chat, schedule meetings with the sales and support teams, send automated updates to customers, and capture leads among other things.

Businesses can set the platform in the language of their choice to communicate with their primary audience. Also, Verloop.io allows integration with other software to sync data and provide seamless and personalized interaction.

The dashboard provides a streamlined experience and intuitive reports. And by keeping customer satisfaction first, Verloop.io is constantly evolving its features to meet user requirements.

And, to top it all, the platform is scalable and completely secure (GDPR compliant).

Seller Details
Seller
Verloop
Year Founded
2016
HQ Location
Bangalore
Twitter
@verloopio
1,500 Twitter followers
LinkedIn® Page
www.linkedin.com
124 employees on LinkedIn®
Description

Verloop.io is the world's leading customer support automation platform. It helps businesses deliver delightful support experiences to their customers, across channels.

VT
Overview Provided by:
Verloop Marketing Team

Recent Verloop.io Reviews

OV
Oshita V.Enterprise (> 1000 emp.)
5.0 out of 5
"Very likely and Awesome"
It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we ...
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SM
Sadhna M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Chat verloop"
It very user friendly and smooth to check the details.
Read more
LX
Lifin X.Mid-Market (51-1000 emp.)
5.0 out of 5
"The best in class for automating customer engagement,"
Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Verloop.io Media

Verloop.io Demo - Advanced Dashboard
Average CSAT score, user insights, resolution rate, and a lot more can be found on this revolutionary dashboard.
Verloop.io Demo - Easy-to-build interface
Build your bot flows easily in just a few minutes.
Verloop.io Demo - Chat Room
Know the customer's intent, and everything necessary to hold better conversations.
Verloop.io Demo - Generate or Schedule your Reports
Get beautiful reports delivered to you whenever, wherever.
Verloop.io Demo - Facebook Bot
You can connect Facebook and automate responses. Same bot can work on both Facebook and web widget.
Verloop.io Demo - Sparks - Quality Analysis
Elevate conversation analysis by creating and managing these specific instances, Sparks
Answer a few questions to help the Verloop.io community
Have you used Verloop.io before?
Yes

Video Reviews

Review by Mark H.
Verloop.io review by Mark H.
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229 Verloop.io Reviews

4.7 out of 5
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229 Verloop.io Reviews
4.7 out of 5
229 Verloop.io Reviews
4.7 out of 5

Verloop.io Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Verloop.ioQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RS
Manager Customer Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

Before verloop it was very tough task for me to keep a track of customers' concens so I like the best is its dashboard and the campaign feature. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

In campaign "Fail" data is missing so its not solving my purpose. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Please choose verloop if you have any need for multi party communicating platform. It is robust and user friendly. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Before verloop it was very tough task for me to keep a track of customers' concens. Verloop made my life easier and now I am more productive. Review collected by and hosted on G2.com.

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SK
OMNI SPORT LEADER
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

Best is the responsiveness of the application Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

You can improve on your server responsiveness Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We are able to assis people remotely and increase market reach Review collected by and hosted on G2.com.

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SS
omni sports leader
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Verloop.io?

Verloop helps us in connecting with our users online! Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

While using the application at times the website misses out on sending the notification! Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We use it in resolving the queries of our customers through this website. It helps us in staying connecting to them Review collected by and hosted on G2.com.

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VK
Customer support executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Verloop.io?

Like the the app easy to get in touch with customer to tack details of customer and also to track the performance and yes it is user friendly Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

nothing is as such but some time it lags due to some tech issue Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Just in case if calculations of the performance KPIS could be visiable would be better for us to get celarity in our mind Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We are dealing with the customers queries regarding the order delivery of our company purplle.com Review collected by and hosted on G2.com.

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VS
Omni Sport Leader Coach
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Verloop.io?

product information on the same platform Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

adding tag leads more time to close chat Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

providing solution to customer Review collected by and hosted on G2.com.

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AS
customer support executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Verloop.io?

Verloop has easy to go interface and each and every information is on one screen Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

User friendly and easy interface . Easily available for any work Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

The verloop has user friendly interface and people can easily connect with this and work Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

All user details at one place and take action according to that easy to handle chats and sharing files Review collected by and hosted on G2.com.

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FA
Customer happiness champion
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

The notifications feature is amazing and good. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

File size limitations, users can upload up to 15MB files only. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

If you are looking for the tools which have the feature by which every problem can be solved ion live chat, you must go with verloop. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I can connect with the user and able to help them instantly by the help of verloop Review collected by and hosted on G2.com.

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SK
Supervisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

Very easy to use and understand and never faced any issues like hang or error. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing to dislike, this is the best platform to assist the users. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

I advise everyone to use verloop for user interaction and this is the best platform I have ever used. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

All trading-related questions like P2P and Crypto and Account related issues. Review collected by and hosted on G2.com.

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SB
Customer Happiness Champion
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Verloop.io?

The best part about Verloop is all about the data that we can collate from the tool and manage the whole product thing and staff from one place! Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes, We don't get the notification sound, and it hangs in between the chats! Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I solve users' concerns via chats. The benefit is all the data available on the same page itself. Review collected by and hosted on G2.com.

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AA
CEO &amp; Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Verloop.io?

the ease of use

the support and its speed Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Some languages are not fully supported Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Facilitating conversations with my clients Review collected by and hosted on G2.com.

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