Verloop.io Reviews & Product Details - Page 4

I like how easy Verloop is to understand from an agents perspective, me and my team has been using Verloop for the last 6+ months now and I must say this has been one of the easiest to use apps with an amazing real-time dashboard that gives us a clear picture of the inflow and metrics.

One of the best updates recently that we saw was the new skill set option, it is what we have been waiting for soo long and it's really helpful. Would be really great if we can add departments in the skill set as well along with the concurrency. Review collected by and hosted on G2.com.

I would not say dislike, but maybe something that can be improved or built.

1) An option to add a banner or message on the front in case there are any known issues like Zendesk Live chat has

2) Even if the bot is being used on a web form, it should save the past chats as per the unique identifier such as Email ID, number, or an internal ID, instead of IP address which can change often, which later creates an issue to check the past chats.

3) A universal search to simply search the chat with keywords, also an open search so agents can see others' chat as well if searched without giving them the higher access.

4) Chat transcript

5) A message or action which can be taken by the bot even after the chat lands in the "Agent Queue"

6) Issues we have been facing recently with the "Waiting on a user" part, we want to add a message before the bot auto close the chat, however after the bot ending message the chat comes back to the agent bucket which should not happen. So currently we are using it without a closure message. Review collected by and hosted on G2.com.

The interface itself good . And also while interacting with customers, the canned replies helps. and its great platform with couloroma . Review collected by and hosted on G2.com.

sometimes the site is little slower . and app version could be improved . Review collected by and hosted on G2.com.

live scores regarding the chat.

it is easy to use and ui is also good simple and sober.

the look of the dashboard is also good and we can check all the details. Review collected by and hosted on G2.com.

no thing is there to dislike about veerloop. Review collected by and hosted on G2.com.

live chat with customers also the attachment option where in customers can share the image or screen shot Review collected by and hosted on G2.com.

Nothing to dislike all the experience is very good and it is very easy to use Review collected by and hosted on G2.com.

The interface of the Verloop is quite good compared to another tool I have used before; more features are there, and I have dedicated a help section to explore and learn and understand this tool. Review collected by and hosted on G2.com.

Some customization is missing, like changing the background color and fonts and the notification sound.

Rest overall experience is excellent, and I am happy to work on Verloop. Review collected by and hosted on G2.com.

Easy navigation. Best interface. Nicely designed page Review collected by and hosted on G2.com.

Sometimes working slow. and gets laggeds Review collected by and hosted on G2.com.

First of all, the interface is very user-friendly, and it has tons of Features according to sort chats and data. I m liking it very much. It is very convenient, and I can use it on my Android mobile. Review collected by and hosted on G2.com.

As of now, nothing seems a major issue or drawback but please launch your application on IOS as well it will be way more convenient for users to get hands-on IOS as well Review collected by and hosted on G2.com.

Its very user friendly and very interactive app Review collected by and hosted on G2.com.

It would be better if there are more features like email integration in this app. Review collected by and hosted on G2.com.

I like the interface very much, and the platform is also engaging. It changed the flow of our work tremendously, and we are more efficient now by using verloop Review collected by and hosted on G2.com.

There is nothing that should I don't like as of now, but we are not getting the option of ticket creation; please launch your application on ios as well. It will help more convenient. Review collected by and hosted on G2.com.

The platform is good compared to the industry competitors offering similar services. The agent chat dashboard offers many additional features compared to the previous vendors. Beyond that, the support team is very proactive in responding to queries. Review collected by and hosted on G2.com.

While the bot analytics offer detailed view, there are certain custom analytics required that are not easily available and become part of their product development cycle. However the team is very helpful to make things work. Review collected by and hosted on G2.com.