Verizon Connect Reviews & Product Details - Page 3

The real-time live maps make it SO EASY to monitor our fleet and make quick adjustments based on a driver's location. The platform allows us to group our vehicles by branch so we can quickly get a "per branch" view with just a click! We also love the reporting features that Verizon Connect provides. The reports we mainly use are Idle time, Harsh Driving and Speeding reports which allow us to minimize wear & tear on our fleet and keep our drivers idle time to a minimum. The replay feature allows me to see a driver's previous activity in case there is anything that is put into question. Overall great app and a great user experience.

The customer service is always excellent as well. They are always polite, ready and willing to help. The wait times are minimal to none, and are also very efficient with scheduling service appointments. Review collected by and hosted on G2.com.

There is not much to dislike about the platform. It provides our company with everything we need in Fleet tracking/management software. I can think of nothing to improve; everything is how we like it. Review collected by and hosted on G2.com.

It gives me peace of mind to see at a glance that our equipment is where it's supposed to be. Review collected by and hosted on G2.com.

As with any insurance/security you pay for it whether or not it's actively used. Review collected by and hosted on G2.com.

Like being able to view my vehicles in real time and being able to view my past bills online but have been having issues and they are not being addressed or followed up on. Review collected by and hosted on G2.com.

That my issues are not be addressed and no one follows back up with me. Had had several CSM assigned to my account and I'm the one that has to make tons of calls to find this out and get things done. Review collected by and hosted on G2.com.

Best Customer service, dependable company. They will call back to make sure your system is working or they will stay on the phone until you are satisfied. I have called maybe twice or three times and they always corrected the issue. You just don't get that kind of response anywhere. Review collected by and hosted on G2.com.

Maybe give customers something free to wear t-shirts or something to place on our company vehicles showing everyone who we do business with. Review collected by and hosted on G2.com.

The product itself is great. The GPS is very accurate. The dash cam is very clear. The ELD works very smooth. Installation contractors are very good. Review collected by and hosted on G2.com.

Customer support has become almost non-existant. Your product/account manager will pass you off to other departments and will not follow through with your claims. Once you do finally receive your product, it takes weeks to schedule the installs of equipment. Troubleshooting is a very tedious and long process. Most calls for support take upwards of an hour, so grab a coffee and try to relax. Review collected by and hosted on G2.com.

What I find most help from about Verizon Connect is the ease of tracking vehicles where ever they are located across the country. Our trucks go everywhere and I haven't had an issue with connectivity. Review collected by and hosted on G2.com.

We had an issue with the driver log report for excessive miles being reported in June and the developement team is still trying to resolve the issue. Review collected by and hosted on G2.com.

It works well with my fleet of 5 vehicles. Real time tracking. Review collected by and hosted on G2.com.

Billing irregularities and HORRIBLY INCOMPETENT customer service and problem resolution Review collected by and hosted on G2.com.

The program seems relatively easy to use and navigate around. This is my first experience with a program like this Review collected by and hosted on G2.com.

At this time I do not feel like I have any issues with the program Review collected by and hosted on G2.com.

The GPS has been beneficial in tracking timeliness of drivers getting to jobs. The cameras have saved us from 'at fault' accidents on 4 seperate occasions already! This system has paid for itself 10x already! Review collected by and hosted on G2.com.

I don't have much that I dislike about this service. If I were to have to choose something, it would be the refresh rate of tracking in real time. The speed sensors can be off at times as well. Review collected by and hosted on G2.com.

Everything from installation to operation has been easy. The service is highly accurate, and helpful. Connect has made everything easy to use and learn. I would recommend this service to any company searching for a tracking service.

The accuracy is phenomenal. Review collected by and hosted on G2.com.

Sometimes a truck will get stuck on idle, but it will fix itself within a few hours. Review collected by and hosted on G2.com.