Their response time to any queries is very fas, the whole team (BR - Carolina, Marina, Andreia) is exceptional, super helpful, respectful and warm/friendly. They resolve all issues in a timely manner. Review collected by and hosted on G2.com.
So far, nothing to dislike, they are all great! Review collected by and hosted on G2.com.
283 out of 284 Total Reviews for Velocity Global
Overall Review Sentiment for Velocity Global
Log in to view review sentiment.
Using most of Velocity Global's services is straightforward and user-friendly. Reimbursements for equipments and other expenses are processed quickly, the company consistently keeps us informed with updates, and the staff (Customer Support and others) is generally proactive and kind. Also, I tend to use quite frequently the payslip visualization system, which works well. Review collected by and hosted on G2.com.
My main problem with Velocity Global is the Health Care system. The current Health Care insurance is heavily centralized in São Paulo, which represents significant challenges for employees located elsewhere. Although Mediservice is offered as an alternative for non-São Paulo employees, its coverage is very limited, the information provided (such as the site list) is often outdated, and the overall experience of using it is really frustrating. I wouldn't recommend these Health Care providers (Care Plus and Mediservice) for no one.
I believe it would be beneficial for Velocity Global to offer additional Health Care provider options tailored to employees living outside São Paulo. Besides that, when employees raise concerns or suggest improvements regarding Health Care options, the feedback often seems to be dismissed, with the company redirecting attention to the advantages of the current provider rather than addressing the underlying issues. Review collected by and hosted on G2.com.
I can review based on the process I pass through which was the hiring process/onboarding.
Received a clear e-mail with welcome and next steps, setup the call with the velocity global personel assigned to Ireland and during the call, it was presented the company, and the difference bewteen MATRIXX and Velocity Global and how they work.
It was also presented the portal which my information is stored, where I need to log vacation requests, payroll information, etc. It was detailed also the activities that were expected by me in a monthly basis such as timesheet login.
Portal is very good and has a good usability, easy to be used.
I had a few questions in relation to benefits, vacation, expensify, etc. which were quickly responded and addressed.
Tara (the velocity global contact) was very communicative and easy to work with, she was going to be on annual leave and concerned that I had any questions or things to be addressed proactively did follow-ups (sending email asking if there was any questions or issues with the contract). She pointed her backup contact while she was on vacation which maked me more secure that if I have any issues or need anything I have a person to contact. Review collected by and hosted on G2.com.
Not that I dislike because I am not sure if was a problem with Velocity Global or an issue with the MATRIXX HR.
The contract was sent to me and my address was incorrect, also my offer had pension included which in the contract is stating NO PENSION plans are offered.
This delayed my contract signature which is making me more nervous as it needs to be solved this week since my contract should be starting next week 2nd of December.
I also believe that the process could be started a little earlier as the offer was accepted early November, I understand that Velocity Global contacted me while I was in a business trip which delayed a few days for us to have the call, but maybe the draft contract could be shared earlier as it would give more time to discuss and agree if there was any discrepancies to it. Review collected by and hosted on G2.com.
What I like best about Velocity Global is the personalized and efficient support provided by the HR team in Brazil. Their quick response time, averaging just over an hour, demonstrates their commitment to customer satisfaction. The team members, like Carolina, Marina, and Andreia, handle requests with professionalism, respect, and attention to detail. Whether it’s resolving issues, managing documentation, or following up promptly, the level of care and service truly stands out. Review collected by and hosted on G2.com.
What I find challenging about Velocity Global is that some processes involving external partners can occasionally take longer than expected, even though the internal HR team's response time is excellent. Additionally, certain regional-specific complexities sometimes require more proactive updates to keep clients informed throughout the process. Review collected by and hosted on G2.com.
It has been a great opportunity for me because this has allowed me to work for a big company outside of Mexico with me being in Mexico. Velocity has been clear and transparent with the process and the contract and even though they work as a third party they have always been in contact with me and they have always been there for me in any step of the process regarding the position. Payments have always been on time and they also provide good benefits, so overall I have nothing but good words for Velocity Global as my current employer. Review collected by and hosted on G2.com.
The only thing here would be the fact that I don't see the option to change country locations. Review collected by and hosted on G2.com.
I’ve been using the Velocity Global app for a while now, and overall, it’s been a solid tool. The site is fairly easy to navigate. The interface is clean, and most features are straightforward, making it accessible even for those who aren’t particularly tech-savvy.
It’s not a site I need to use constantly, but when I do need it, it serves its purpose efficiently. Velocity Global offers a simple way to input expenses and book vacations. Overal I like it. Review collected by and hosted on G2.com.
The login process autentication is wacky. Review collected by and hosted on G2.com.
That they take their legal resources of each different country to provide an excelent Human Resources services in a short time period. So, the company who will hire a new member have the legal support across VG without the process to open a legal entity at the Coutry they want to participate on. It´s a very complete service and it´s a really friendly platform. Review collected by and hosted on G2.com.
As candidate sometimes don´t have all information about the process, but the VG team members are a very good orienters over any situation during the hiring process. I don´t any complaint about VG. Review collected by and hosted on G2.com.
My process with Velocity was straightforward and swift. The company's structure makes communication clear and the process simple. Velocity focuses on agility and simplicity, which are very important in today's processes.
Integration with the team was simple and very proactive from the beginning. Employee support is clear, and I have seen that questions are answered quickly, which is grat.
I recommend Velocity. I had a great experience, and I believe this is due to its efficient and complete structure. Review collected by and hosted on G2.com.
In my experience with velocity, there have been no sticking points, I'm very glad by the service provided so far. Review collected by and hosted on G2.com.
RH Team is very efficient and fast in responding matters.
The treatment from employees from VG is very warming and respectful. Any support and resolutions are fast and carefully treated no matter the subject. In less than 24 hours you get all the answers you need. Never had problems with payment, holidays or other RH topics.
Employees are always up to date on comms and newsletters regarding pay, holidays, government infos. Review collected by and hosted on G2.com.
No downsides to Velocity Global's services. Review collected by and hosted on G2.com.
Velocity Global excels in every aspect of global employment. The ease of implementation was remarkable—onboarding was straightforward and quick. Their platform is user-friendly, providing everything I need, from payroll details to HR support, in one place. I use it frequently, and it's incredibly efficient for managing all aspects of my role.
What really stands out is the ease of integration. The platform effortlessly integrates with the tools and systems I use daily, ensuring that my work processes are smooth and efficient. It feels like a natural extension of our workflow, making global collaboration seamless. Review collected by and hosted on G2.com.
There’s genuinely nothing I would change. The platform and support have exceeded my expectations. Review collected by and hosted on G2.com.
I like the ease it provides us as employees. Review collected by and hosted on G2.com.
I don't like that in many matters we are simply told "ask your manager," as happens with important issues like December and New Year's vacations. For example, Velocity takes December 23 and January 2, and when asked if these dates apply to us, the answer is negative. These differences cause annoyance. Review collected by and hosted on G2.com.
