I like how user friendly it is. The drag and drop feature of designing is nice. Review collected by and hosted on G2.com.
I bought the hardware and spent weeks setting it up and filling it with inventory. Come to find that I can't charge customers tips based on total sale, only on services rendered. This makes the program unusable as a point of sale feature. My employees are used to making tips based off of total sale including services rendered AND inventory sold. This takes all motivation to upsell away from the employees. I had to go back to using SQUARE as point of sale becuase my staff threatened to quit over the issue. Please fix this, so that I can use Vagaro to its fullest extent. Review collected by and hosted on G2.com.
256 out of 257 Total Reviews for Vagaro
Overall Review Sentiment for Vagaro
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I like the support system. The ability to customize which reminders are sent to clients, create a website, and have everything in one place—design, training platform, payment processing, calendar, and the option to add your own employees—makes it very convenient. Having employees within your dashboard allows you to see their workload and automatically generate payroll. Review collected by and hosted on G2.com.
What I would recommend improving:
Definitely, the website builder system, which every business customizes for itself. It’s very difficult to figure out. There are no examples, only basic templates that feel quite rigid. I’ve been trying to set a video as a background for two months and still can’t do it.
The interface is quite confusing for beginners—it took me three weeks to get used to it, and at times, I even cried out of frustration because I didn’t understand how things worked.
There is no option for multilingual support, which would be helpful.
If a client was already in the system under another business, I can’t edit their profile the way I need to—it always causes errors.
Right now, the mobile app won’t open on my phone, so I have to log in from my computer, which is inconvenient since I run a mobile business.
I would love to see more real-life examples, like a guided tour showing how businesses use the platform:
How they set up their website
How they organize clients within their business
How they send campaigns that attract additional customers
There’s a lack of a warm, community-like atmosphere within the platform.
But despite these drawbacks, I truly love Vagaro and want to see it improve, which is why I’m sharing this feedback.
Love you guys! And I wouldn’t say no to a little gift—maybe that’s what gave me the push to write such a detailed review. 😉 Review collected by and hosted on G2.com.
I do appreciate the upgrades and changes to make it more user friendly and give a more integrated experience. The tutorial videos are nicely done and easy to follow along. I also love the human customer service experience that's 24 hrs. I don't always have time to call during the day and it's convenient to call at 3-5am. Review collected by and hosted on G2.com.
I don't have any gripes or dislikes honestly. When I think of how something should be changed, either I misunderstood it's purpose and how to use the feature or it's in the next updates. Review collected by and hosted on G2.com.
I like that my clients can schedule themselves! Autopay is really great too. I don't use memberships, but packages on autopay has really streamlined to personal training part of my business. Review collected by and hosted on G2.com.
Reporting is hard to understand. I would love a simple "this is how much actual money (cash, credit) you have brought in during this time". All the other granular stuff is great for planning / marketing / improving packages...
I would love to assign colors to TYPES of appointments so I can see at a glance massages vs PT appointments. Review collected by and hosted on G2.com.
The software is very user friendly. All of the functions are very intuitive. Vagaro offers many easy to follow tutorial videos to show users how to use the functions. Their support staff are helpful, knowledgeable, and friendly. You have the option to pay for what you need and it's support affordable. This software is a great value to my small business! Review collected by and hosted on G2.com.
I would like to have the option to send customized email messages and text messages at the time they book the service on the software. For example, certain services have ways to prepare for the appointment. Other services we meet at other locations ... these are workshops/classes outdoors for example. Review collected by and hosted on G2.com.
Online Booking has helped along with Email & text marketing. Google helps vagaro users on site adding new customers to my salon. Review collected by and hosted on G2.com.
not much to dislike other yhan the monthly price has increased where i would like to see bundle discount prices instead of alacart. Review collected by and hosted on G2.com.
The customer support has been amazing. Every issue I have has been easily resolved. The system is easy to use. I only pay for what I need. Review collected by and hosted on G2.com.
I havn't found any yet. Everything has been exactly what I needed. Review collected by and hosted on G2.com.
what i like best about Vagaro are all the features to help build my business. the help videos are very informative. Review collected by and hosted on G2.com.
i havent been able to find it to know if it is a feature they have, but i would like to be able to get an individual person and add it on one invoice that adds up at the end of the month. Review collected by and hosted on G2.com.
I absolutely LOVE Vagraro for my Personal Training business. Has made it easy to take payments and scheduling for my clients, even brand new clients. Has taken all of that out of my hands! Thank you Vagaro! Looking at expanding and begin using their forms and possibly even making a website! I have to say Customer Support has been used a few times, especiallly in the beginning and they were nothing but top notch and patient. Review collected by and hosted on G2.com.
The only thing I have to say is I wish I could see some of the forms that were available for personal trainers before signing up. Which isn't a huge deal, if it doesn't work for my business, I can always cancel. Review collected by and hosted on G2.com.
I love how self explaning the app is. At first I was skeptical, but once I got the hang of it and a better understanding I would not chose another app to help me with the website and booking appointments. This by far is the best app out there and I wouldn't use any other app besides Vagaro. I can't sya how much I love this app. Review collected by and hosted on G2.com.
Nothing, I love the app more than words. Review collected by and hosted on G2.com.
Vagaro has been my everything software for 10 years now. It is user friendly. Love the ability to run my business using only one software. Review collected by and hosted on G2.com.
Fees are a bit high. Wish there was a way to just pay 1 fee for all the modules it offers Review collected by and hosted on G2.com.
