Userpilot Reviews & Product Details

I love how many insights we can gather about our customers and their behaviors, as well as how precisely we can target our messaging. It’s very user-friendly, even for non-developers! Review collected by and hosted on G2.com.

I wish we were able to measure the effectiveness of a banner message before and after it’s implemented—for example, comparing how many users had 2FA enabled before we deployed the message versus how many have it enabled now. While we can see how many users click the button in a Userpilot message, we can’t determine how many actually follow through and complete the action and updated the user property. Review collected by and hosted on G2.com.

I like Userpilot because it makes onboarding really easy with simple creation of walkthroughs and tooltips, allowing users to learn the product quickly. The analytics are helpful too, so I can see how people use the product and make improvements. I love how Userpilot lets me guide users with walkthroughs and tooltips so they don’t get stuck or miss anything. The initial setup of Userpilot was pretty easy with an intuitive interface, and creating basic walkthroughs and tooltips didn't require technical help, making getting started smooth. Using Userpilot with our CRM and email tools helps me send messages based on user actions and keeps onboarding connected with other workflows. It has made onboarding smoother and saved our team a lot of time. I would give Userpilot a 9 out of 10 because it’s easy to use, helps improve onboarding, makes the user experience much smoother, and provides reliability. Review collected by and hosted on G2.com.

Userpilot is great, but sometimes it can feel a bit limited when trying to customize more complex flows or designs. I also wish the reporting and analytics were a little more detailed and easier to filter. Review collected by and hosted on G2.com.

I find Userpilot to be a great tool for user onboarding and engagement. It’s easy to use and highly customizable, which helps create smooth in-app experiences. I really appreciate the no-code setup that allows creating personalized in-app experiences without technical complexity. The system is flexible and the user insights are clear, which makes it simple to improve onboarding and user engagement quickly. The insights and analytics are very useful for understanding user behavior. Integrating Userpilot with other tools like product analytics platforms, CRM tools, and customer support software helps create a more complete view of user behavior and improves how we onboard, engage, and support users across the product. The initial setup was fairly straightforward, and the support through documentation and customer service has been solid, making the platform reliable and effective. Review collected by and hosted on G2.com.

Some advanced features have a learning curve, and the analytics could be more detailed. A few more templates and improved guidance for complex use cases would make it even better. One area that could be improved is advanced analytics. More granular event tracking and clearer funnel visualizations would make it easier to understand user behavior in depth. Adding more customization options for reports and the ability to compare different onboarding flows would also be valuable. For advanced features, more step-by-step guidance, in-product tips, and ready-made templates for complex use cases would help users adopt these features faster and get more value from the platform. Review collected by and hosted on G2.com.

I use Userpilot for onboarding and welcome flows for new users, as well as for the resource center. I really find the audience segmentation helpful and easy to use, especially given that our company has different client types with varying levels of access. The support team is great and very responsive, making it easy to work with. Overall, it's easy to use and packed with a lot of features. I appreciate how the resource center allows us to segment who sees what by audience, which is vital for our platform. Review collected by and hosted on G2.com.

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I love how Userpilot gives me a lot of control without adding complexity. It's fantastic for quickly building contextual onboarding experiences and targeting the right users at the right moment without having to wait on engineering. The platform helps me move faster in reducing user friction and making data-backed decisions about user experiences. I really appreciate that everything is focused on helping users reach value faster, with analytics that clearly show what's working. It saves time, reduces guesswork, and lets me improve the product experience based on real user behavior. Review collected by and hosted on G2.com.

One area where Userpilot could improve is flexibility around advanced customization and reporting. While it covers most core onboarding needs well, certain deeper UI customizations and more granular analytics sometimes feel limited without workarounds. As the product scales and use cases become more complex, I occasionally wish for more native options to fine-tune experiences or slice data in greater detail. It’s not a blocker, but improving these areas would make the platform even stronger for teams that want deeper control and insight. Review collected by and hosted on G2.com.

I really like how Userpilot helps with product adoption and streamlines the user onboarding experience for complex web-based applications. The action-based interactive walkthroughs are driven by user actions, which is a big plus as it prioritizes learning by doing. I also appreciate the input, processing, and feedback mechanisms offered by the platform. The Resource Center is a fantastic central hub for self-service, allowing users to access help articles easily. Overall, I would definitely give Userpilot a 10 out of 10 and recommend it to friends or colleagues. Review collected by and hosted on G2.com.

The charging model where charges are based on all monthly active users on the platform can lead to high costs, especially for those who interact with Userpilot flow. The initial setup of Userpilot wasn't easy at all and presented many challenges before it took off. Review collected by and hosted on G2.com.

I use Userpilot to reduce support tickets by guiding users inside the product. It solves the challenge of communicating product updates clearly to customers. I appreciate how quickly I can launch onboarding campaigns; my team can create and update in-app experiences independently without waiting on development resources. The centralized dashboard makes it easy to manage, edit, and publish multiple onboarding campaigns from one place. The Userpilot team provides guidance and templates, which made setup easier than I expected. Review collected by and hosted on G2.com.

I think more native integration with other tools would be helpful to streamline workflow. More flexible API access or stronger integration with automation tools would make it easier to connect Userpilot with other internal systems. Review collected by and hosted on G2.com.

I really like the ease of creating interactive flows without the need to program. The visual editor is very intuitive and allows me to design personalized experiences quickly. I value the advanced segmentation that Userpilot offers, as it allows me to display specific content based on user behavior. I also appreciate how I can build tooltips, modals, and hotspots just by dragging and dropping elements, greatly speeding up the process. The ability to create different flows for new and experienced users, or according to industry or company size, makes each experience relevant and non-intrusive. Review collected by and hosted on G2.com.

The price can be high for small startups or teams with a limited budget. I would also like the Page_Down design customization options to be more advanced, as sometimes the default styles do not perfectly fit our brand. Additionally, the learning curve for advanced features like custom events can be steep. Review collected by and hosted on G2.com.

I love how Userpilot allows us to create personalized, code-free in-app experiences that guide users seamlessly. Its intuitive interface makes designing onboarding flows, tooltips, and feature announcements quick and easy. The analytics are insightful, helping us understand user behavior and optimize engagement. Userpilot's personalized onboarding tailors the experience based on user behavior, ensuring new users quickly understand key features. Contextual tooltips guide users exactly when needed, reducing confusion and support queries. Feature announcements highlight updates or underused functionality, boosting adoption. The initial setup was straightforward and user-friendly, with guided tutorials making it easy to create onboarding flows without coding. Review collected by and hosted on G2.com.

Userpilot is powerful, its reporting and analytics could be more detailed and customizable. Some advanced features have a slight learning curve, which can slow down initial adoption for new team members. Additionally, creating highly complex onboarding flows can feel a bit restrictive compared to fully custom-coded solutions. Improving flexibility and providing more granular analytics would make the platform even more effective. Review collected by and hosted on G2.com.

I love that Userpilot allows me to create tooltips, banners, checklists, and modals without needing engineering help, which empowers my team to launch in-app guidance quickly. I really appreciate the precise targeting feature, as it lets me tailor messages and guidance based on user actions, attributes, and lifecycle stage, ensuring users receive relevant and timely interactions, not generic pop-ups. The installation was straightforward and quick, enabling us to start building in-app experiences immediately. Additionally, Userpilot offers much better control over behavior-based and lifecycle targeting than our previous solutions, which has significantly improved the relevance of our tours and modals. Review collected by and hosted on G2.com.

I find the limited design customization without CSS a bit restrictive. While the UI is clean, deep customization like exact positioning, advanced styling, and animations require using custom CSS. I think more native styling controls in the editor would help teams match their brand without extra effort. Review collected by and hosted on G2.com.