Userpilot Reviews & Product Details

I like the ease of navigation with Userpilot and how it reduces the need for extensive trainings as we are able to set up tool tips and videos. I appreciate that we're finally able to get more feedback on NPS scores because the survey appears in-app, making it easier and more effective than sending unanswered emails. It's great that we can track which products our clients use most or least, which helps in the product roadmap. I enjoy using in-system announcements through banners, which are our favorite mode of communication to all our clients at Workpay. We use Userpilot on a weekly basis to check on product usage and send out announcements to our clients. Review collected by and hosted on G2.com.

Some in app tool tips may break at some point if not set correctly. Review collected by and hosted on G2.com.

I use Userpilot because it allows me to design and launch product experiences without writing code, which saves time and increases flexibility. What stands out to me is the advanced segmentation, allowing me to target users based on their behavior and deliver personalized in-app messages, making the experience more relevant and effective. I also appreciate Userpilot's intuitive interface and better segmentation capabilities, which were the reasons I switched from a different platform. The setup was relatively simple, and after the initial installation with my technical team, creating flows and experiences was quick and uncomplicated. I rate it a 9 because it has helped me improve onboarding and feature adoption effectively. Review collected by and hosted on G2.com.

I would like to see deeper and more seamless integrations with other tools in my workflow. Expanding integration options would make data syncing even smoother. Review collected by and hosted on G2.com.

I use Userpilot to guide users through important workflows and introduce new features, which helps me deliver contextual messages at the right time. It solves the challenges of low feature adoption by allowing me to highlight features contextually, increasing engagement and usage. The feature I value most is the flexibility - I can quickly build, edit, and launch in-app flows without waiting on developers, which makes iteration much faster. These features reduce my reliance on technical resources, so I can independently create and adjust experiences whenever needed, speeding up execution and keeping projects moving. The setup was faster and easier than I expected compared to other tools I've used; it required minimal technical effort, and I was able to launch my first in-app experience shortly after installation. I also liked it because Userpilot has significantly improved how I manage onboarding and engagement. I rate it a 9 out of 10. Review collected by and hosted on G2.com.

What I have had a positive experience overall I think the design customization could be more flexible sometimes adjusting styling to perfectly match my brand requires extra effort more advanced design control would make the experience even better Review collected by and hosted on G2.com.

I love that Userpilot is very easy to use, which helps in creating and distributing trainings quickly without needing engineering resources. The support from our Customer Success Manager (CSM) and support team has been fantastic, assisting with various use cases. I appreciate that once Userpilot is installed, it starts collecting analytics immediately, allowing me to update the raw data into human-readable events for my analysts. The integration with applications directly eliminates the extra work involved with our previous solution, in addition to making the end-user experience exponentially easier. The initial setup of Userpilot was very easy, which is a huge plus. Also, the analytics tracking is straightforward and doesn't require additional development work. Review collected by and hosted on G2.com.

I don't like that copying and pasting into modals don't retain the source formatting, even if it's from another modal on Userpilot. Having the paste include the source format would make it even quicker. Also, shared content management could be improved. I have multiple types of users requiring some of the same content and some unique content. The template feature can work, but it requires me to track where the content exists and update it with new content manually. Review collected by and hosted on G2.com.

I use Userpilot because it allows me to build onboarding flows without relying heavily on development. It helps me reduce churn by improving the overall user experience. I like that Userpilot offers a lot of flexibility in customizing the design of flows to match our branding. I can adjust how flows appear, like choosing between subtle tooltips and larger modals, which helps avoid overwhelming users. I also find the platform's interface to be structured in a way that makes it easy to navigate during setup. Review collected by and hosted on G2.com.

I would like to see more built-in A/B testing features for onboarding flows. Also, having more detailed debugging tools when flows don’t trigger as expected would make troubleshooting easier, especially for complex segmentation rules. Review collected by and hosted on G2.com.

There is a lot to like about Userpilot but what impressed me the most is the massive amount of insight I can get as a UX Designer/Researcher to dial in my efforts and ensure I am working on the most pressing needs of my users. It gives me all kinds of tools that I can implement to collect even more information and it's super easy to modify and tailer my polls, feedback forms, etc to get the exact information I am looking for. In comparison to other platforms I have used in the past, I have found Userpilot to be incredibly easy to setup and configure. I have no experience with the initial integration steps but I have found it to be exceedingly easy to integrate UX research features directly into specific views, forms, or other elements of our software. I was impressed at the quick responses from our customer service representative, even following up after I had a quick support session using the chatbot. That kind of service is rare in this industry. I plan to use this tool every day moving forward to collect data to inform all of my UX decisions. Review collected by and hosted on G2.com.

Being a UX designer myself I'm very nit-picky about the user experience in software being spot on. I am being honest here in saying that I am a new user to Userpilot and have yet to come across anything that I would say I outright dislike. I did find it a bit overwhelming at first due to the massive number of features available but breaking it down into consumable chunks while I was familiarizing myself with the platform helped. I do wish there was an integration with Click up so feedback could be forwarded to my ClickUp dashboard. Review collected by and hosted on G2.com.

I like how easy the reporting is to create with Userpilot. As long as we're passing the correct data, we can slice and dice it in any way we want. The ability to track user events is pretty cool, and I used the Userpilot extension to track all the high leverage user events. It helps us better understand user flows by segmenting our audience by users who perform actions within the first login or as a new customer. The setup was pretty simple from a development perspective, and Userpilot made it easier by categorizing high usage events for me. Overall, it helps us better understand our customer interactions, efficiently communicate with customers, and help our customers better understand our products. Review collected by and hosted on G2.com.

I don't personally use Chrome, so I had to download that to use the extension. I had some difficulty tracking specific events, but I think it was because of the way our app handles user interaction on the front end that made it difficult for Userpilot to categorize uniqueness. Review collected by and hosted on G2.com.

I like that Userpilot makes it easy for non-technical teams to improve user onboarding and engagement without needing to code. It brings together tools for building in-app guides, tracking user behavior, and collecting feedback in one place, which helps companies like myself drive adoption and retention. Review collected by and hosted on G2.com.

Some downsides of Userpilot are its limited customization options, learning curve for advanced features, and relatively high cost. Users also report that analytics and dashboards can feel confusing or unorganized, and occasional bugs or performance issues can affect the experience. Review collected by and hosted on G2.com.

I like how Userpilot makes it easy to update and optimize flows. If something isn’t performing well, I can quickly adjust steps and targeting. The ability to quickly edit steps and update messaging is essential because the product often evolves. The initial setup was easy, and the Userpilot support team was helpful whenever I had questions. I also appreciate that Userpilot helps me guide users inside the app, improving trial to paid conversion rates by guiding trial users toward key activation milestones and helping them experience value faster. It's a powerful tool for driving product adoption. Review collected by and hosted on G2.com.

For more complex multi-step flows, setup can sometimes feel slightly technical. Simplifying advanced flow configuration would make it even better. Review collected by and hosted on G2.com.

The product is fairly easy to use for almost all things we want to do with it. Support is phenomenal for all the things that are not easy or straightforward. We use it daily to make business decisions. The new AI features make it even faster for us to derive information and it even helps find items we were not currently observing. Our developers had the product providing data from our system to our Staging instance the day we signed up. Review collected by and hosted on G2.com.

Engagement features are awesome once implemented, but there is a learning curve. Also, if you have a larger application and you wish to make engagements for various processes, be prepared to dedicate man hours for a full compliment. Review collected by and hosted on G2.com.