Userpilot Reviews & Product Details

We currently use Userpilot for mainly in-app messaging (tooltips, modals, etc) in-app surveys and NPS. The UI is very easy to use, so that also eliminates the need for development to step in. Last, the insights portion is nice and very intuitive. Review collected by and hosted on G2.com.

There's a decent learning curve with this where it's not necessarily with other products like this, so ease of use could be better. Some of the workflows previews can also show differently when live, so that can be a bit frustrating. However, connecting with the CSM is usually easy. Review collected by and hosted on G2.com.

I like how Userpilot easily connects with our platform and understands who our users and customers are. It allows us to segment and measure them effectively, avoiding the need to manually transfer data and keeping it always up to date. Their customer service is also nice, making interactions smooth and helpful. Review collected by and hosted on G2.com.

Exporting and measuring data could be better. For example, we look at CSAT every month with a survey, specifically we measure the average CSAT, and our flow is the following: going to the survey, selecting the time frame, clicking export, going to my email inbox, clicking their link, which downloads a CSV file, then going to Google Drive, uploading the file there, converting to Google Sheets, and finally entering the Sheets file just to calculate the average CSAT. It could be just a functionality in their webpage, along with more analytical functionality in surveys. Review collected by and hosted on G2.com.

I use Userpilot to improve user onboarding and enhance the overall product experience by creating in-app guidance, product tours, and targeted messages. It helps us reduce user confusion during onboarding, improve feature adoption, and gather valuable user feedback. What I like most about Userpilot is its easy-to-use interface, flexible customization options, and powerful in-app guidance features that allow us to create personalized user experiences without needing technical expertise. The easy interface allows our team to quickly build onboarding flows without coding, its customization options help us tailor experiences to different users, and the in-app guidance ensures users understand features faster, improving engagement and overall product adoption. I would rate Userpilot a 10 out of 10 because it offers strong onboarding features, good customization, and helps improve user engagement. Review collected by and hosted on G2.com.

I think Userpilot could improve by offering more advanced analytics and reporting customization. Also, it could perform smoother when managing complex onboarding flows with many user segments. Adding deeper analytics insights and better performance optimization for large projects would make it easier to track user behavior accurately and manage complex onboarding experiences more efficiently. Review collected by and hosted on G2.com.

I use Userpilot to build interactive walkthroughs, checklists, and contextual help that improve user engagement because it gives me real-time insights into user behavior. What stands out for me most is the ease of use and flexibility of the tool. I love how I can create helpful in-app guidance and checklists on my own. I think the segmentation and targeting features work particularly well, as it is able to show the right message to the right users at the right time. Segmentation helps me group users based on actions they have taken inside the product, allowing me to identify who needs help and who is ready for advanced features. The initial setup for Userpilot was fairly easy and straightforward. Review collected by and hosted on G2.com.

I would appreciate deeper analytics insights and more visual reporting options to better measure user behavior and campaign impact. It would be helpful to have more visual funnel reports that clearly show user progression from onboarding to activation. Review collected by and hosted on G2.com.

I like that Userpilot makes it easy to create interactive in-app experiences without needing technical skills. The interface is intuitive, allowing me to quickly build product tours, tooltips, and onboarding flows that boost user engagement. I also appreciate the analytics features, which help me understand user behavior and assess the effectiveness of onboarding campaigns. The product tours are particularly helpful in guiding users through important features, making onboarding smoother and reducing confusion. These features save time for our team and increase user adoption and satisfaction. Integrating Userpilot with other tools like CRM and analytics platforms enhances our ability to personalize in-app experiences and align product insights with customer feedback. Review collected by and hosted on G2.com.

One area that could be improved is the customization flexibility for some in-app elements, as certain designs can feel slightly limited without advanced adjustments. The analytics are helpful, but more detailed reporting and easier data export options would make insights even more actionable. Additionally, there can be a small learning curve at the beginning when setting up more advanced flows or segmentation. Review collected by and hosted on G2.com.

I like how Userpilot simplifies onboarding and user engagement, making it easy to use and flexible. It's had a measurable impact on activation rates. I also appreciate the ability to maintain brand consistency by customizing colors, fonts, and layout, making onboarding elements feel like a natural extension of the product. The no-code onboarding capabilities, advanced segmentation, and analytics made Userpilot the right choice for my team. Setting up required minimal technical help, and I could create most flows and tooltips using the no-code editor, which saved developers time. The integrations with tools across marketing, analytics, and customer success make it easy to deliver personalized, context-aware in-app guidance. Review collected by and hosted on G2.com.

The resource center feature works well, but offering more layout and customization flexibility would allow my team to tailor it even more to their brand and user needs. Review collected by and hosted on G2.com.

I use Userpilot to build in-app guidance and onboarding flows because it's easy to use, flexible, and helps me improve user engagement and feature adoption without technical problems. I really like the independence it gives me because I can quickly adjust onboarding flows or messaging without waiting for development cycles, keeping experimentation moving at a good pace. User behavior changes over time, especially after feature updates, so being able to modify flows instantly means I can adapt onboarding to reflect new features or workflows without delaying releases. Setting up Userpilot is very easy because I can build, target, and publish experiences on my own, which makes the process very efficient. Review collected by and hosted on G2.com.

While the analytics are useful, having more customizable dashboard and report configurations would make the performance analytics more efficient. Review collected by and hosted on G2.com.

I use Userpilot to automate our onboarding process with self-serve onboarding flows that guide users through important steps. It helps solve the issue of users not fully understanding our product features, as many were hidden in menus. I like that Userpilot makes it easy to iterate and improve user experiences by monitoring performance and adjusting flows based on real data. I also appreciate that setting it up is straightforward, particularly from a technical standpoint, which is why I'd give it an 8 out of 10. I share insights gathered from Userpilot with my team via Slack, which helps inform product discussions. Review collected by and hosted on G2.com.

The initial setup required some planning and coordination, especially when defining events and tracking user actions properly. It is not overly difficult but does take time to configure everything correctly. Review collected by and hosted on G2.com.

I like that Userpilot is a complete package, providing opportunities to combine multiple features like using survey results to segment users and target specific elements towards them. I appreciate the built-in dashboards and custom-made reports for analyzing user data and the features that optimize the user experience such as tutorials, tool-tips, and a resource center. The customer support is outstanding, answering quickly, and assisting with data migration. I also find the setup relatively easy, although it required some slight changes in our code-base. Review collected by and hosted on G2.com.

I find it inconvenient that the feature to share specific reports outside Userpilot isn't available for all relevant standard reports, so I still have to manually create and send some monthly reports. Also, while there's a staging environment to test some settings before applying them, it's not available for all features. For instance, the resource center lacks a way to test things once deployed to production. Review collected by and hosted on G2.com.

I use Userpilot to proactively educate users with contextual guidance, which has significantly reduced the number of support tickets I receive. I really like the built-in NPS and feedback surveys. Being able to collect insights directly inside the product has improved the response rates and gives me actionable feedback. The NPS surveys help me identify unhappy users before they churn. When someone gives a low score, I can immediately flag that account and have the customer success team reach out, helping me act early instead of reacting after a cancellation. Also, I use it alongside platforms like Salesforce, which allows the sales team to see product engagement insights and prioritize accounts based on activity levels. I rate it 8 out of 10 because the platform is powerful and easy to use. Review collected by and hosted on G2.com.

Although customization is good overall, there are occasional limitations when trying to perfectly match the brand design. More granular design control would be welcome. In some cases, I wanted slightly different design variations of the same flow for different user segments. Review collected by and hosted on G2.com.