Userpilot Pros and Cons

UserPilot takes complicated concepts and makes them easy and intuitive to implement for non-technical folk. Great technical support - always responsive and friendly. We've been relying on the team to help us implement features and build solutions on top of our web app to bring additional functionality and experiences for our users. UP has been very patient in trying to understand our product and what we're trying to introduce and helps us tailor the best possible user experience. We rely heavily on UP to provide our users with resources, documents, and tutorials. Review collected by and hosted on G2.com.

It's not a dislike, but implementing a few certain functions and roles still requires dev involvement, which can be challenging if you don't have the technical skills or have devs easily available to assist you. It depends on your service/website so this might not apply to everyone. Review collected by and hosted on G2.com.

So far our experience with Userpilot has been amazing. We came over from one of their competitors and the difference has been night and day. Starting with the implementation, since they connect with Segment, it was a matter of 15 minutes before we had integrated everything.

I love their UI, it makes everything so easy to use and you quickly understand what you can do, but then you keep finding more and more that's possible. The ability to filter charts by specific metadata from events is also super useful (which was not something offered by our previous supplier).

On top of that, they also have auto-tracking so I was able to start on the analytics journey without needing developer time. They do a really great job of balancing simplicity (as in how easy it is to set up and use) with depth.

Their Chrome extension lets me set up onboarding flows and customizations quickly, while still providing useful insights on what our users are interacting with.

All of this with an accessible price point and an excellent support team. Specifically, Owen and Lauren have been instrumental in our ability to get the most out of their platform. Review collected by and hosted on G2.com.

So far nothing, we also wanted mobile app support but they just released it on Beta and it seems to work very well. Review collected by and hosted on G2.com.

I love utilizing their resource center for our tool platform! It's an easy way to provide that 'AI' feel without actually any AI code. We have 2 audiences of subscribers on the platform, and with Userpilot's integration and role pass, it was very easy to establish two different resource centers without having to do extra work! Our subscribers use this feature all the time and frequently let us know how much they appreciate the information we provide. It's greatly increase our subscriber satisfaction so our client success team didn't need to focus on the simple question. This has become another customer support tool. Review collected by and hosted on G2.com.

I would love to be able to edit the video sizing when included in the resource center. Review collected by and hosted on G2.com.

The product is simple, we are not the most advanced at digging through data and previously we had a platform that was frankly overkil for our needs.

We needed dashboards and to be able to dig into data as and when needed and that it does very well.

The assitant is super simple to set up and the actual tool to create the guides works flawlessly compared to our previous system which would crash more often than not.

A.I. translations of guides work well even in tricky scadanavian languages.

They have just introduced the ability to port over data from other systems, this was a showstopper for us intitally but once we got it installed we had a gap between when we started and getting that data into the system, looking back this should never have been a showstopper for us. Review collected by and hosted on G2.com.

The implementation was a bit odd, there was no process, we are pretty process driven ourselves and had a plan with everything we needed to do.

It felt like implementation was more like a firefighting session once a week rather than something that was setting us up for success.

If this is your first venture into platform analysis you might be better served by one of the bigger players. Review collected by and hosted on G2.com.

I love that this tool is easy to navigate through. In the company Im working for, the UX Researcher takes care of the set up and I can go to the tool and navigate through the insights easily, aslo watching the recordings which is very helpful. I find it amazing to get to know your users and how they use your tool. Review collected by and hosted on G2.com.

Somewhat you need an onboarding, in my case, from my colleague, to the tool since can be overwhelming at the very beginning. It offers a lot of data and for those who are not familiar with this type of tools can be a lot. Review collected by and hosted on G2.com.

i think the way it is structured works very well for our business, contacts, companies then having onboarding tickets for each journey the customer goes through. this is an easy to use piece of software which i use each day, i wasnt part of the initial implementation but others told me they were well supported. Review collected by and hosted on G2.com.

i find the reporting and custom reports very complex, i have had a few sessions with the UP team and struggled to get the reports to do what i want to do, they have taken suggestions onboard and i'm looking forward to updates coming. Review collected by and hosted on G2.com.

Userpilot is a feature-rich and cost-effective solution for companies looking to off-load common use-cases of user onboarding and frequently changing content that can often take hours away from developers' time. Review collected by and hosted on G2.com.

At the time of writing, Userpilot is a web-only solution, without options for native mobile applications. However, this can also be seen as a benefit, as it allows Userpilot to specialize and deliver best-in-class support for web. Review collected by and hosted on G2.com.

Userpilot is a really great tool with an amazing range of functionalities. Recently, I discovered a new way to set up flows that I didn’t even know was possible, just by checking out a page created by a coworker, it seems endless.

One of the best features of Userpilot is its customer support. I had the pleasure of working with Sarah, and she was fantastic. As a beginner, her assistance was amazing, because she took the time to sit down with me and address all and any of my doubts. This kind of support was crucial for me to use the platform efficiently.

Userpilot is a great tool, offering functionality and great support. Review collected by and hosted on G2.com.

While Userpilot offers lots of features, it can feel a bit overwhelming at first because of how extensive it is. But, the excellent support more than makes up for any initial challenges.

As I said, Userpilot has numerous benefits, but brought me some challenges as a new user. With so many features, I was a little bit overwhelm. I feel like implementing a more structured onboarding process, with examples would help. Review collected by and hosted on G2.com.

Userpilot makes it super easy for us to connect with and understand our users, to better improve our features and flows without needing help from our dev or data teams. The interface is easy to understand, and the support is fast and helpful! all of this gives us the freedom to quickly spot areas to improve, share updates with users, and even run promotions. It’s a game-changer for every team in our company! Review collected by and hosted on G2.com.

Cant think of anything specific, any problem we had was quickly handeled Review collected by and hosted on G2.com.

Our company has been using Userpilot to enhance our client support experience, and it has proven to be an invaluable tool. Userpilot allows us to provide on-screen help to our client base, improving their user experience, along with the ability to link additional support materials where needed.

Userpilot also offers flexibility within the tool with the ability to customize on screen elements to meet needs of our varying types of users.

We have only begun using analytics, and are excited to see insights into our client behaviors. Review collected by and hosted on G2.com.

While Userpilot is great tool, it does come with a bit of a learning curve. Once you get the hang of it, the benefits definitely outweigh these efforts. Review collected by and hosted on G2.com.