Userpilot Reviews & Product Details

The best thing is the ease of use. It's set up in such a way that creating flows, checklists or banners is pretty intuitive and took us just a short while to get everything set up. We use is consistently to communicate with our customers to highlight any new feature releases, upcoming webinars, important platform-wide announcements, surveys, NPS scores etc. Review collected by and hosted on G2.com.

We found it a bit tricky when trying to import lists from HubSpot to target some specific users for updates/comms. Even though we managed to figure it out in the end, the process could be a bit smoother I feel. Review collected by and hosted on G2.com.

Userpilot is convenient to use, and it helps us target the right audience at the right time. It feels like a must-use tool for everyone. Highly recommended. Review collected by and hosted on G2.com.

I like everything about it, can't think of anything that I dislike at the moment. Review collected by and hosted on G2.com.

The no code event configuration makes it super easy to configure and get started. The engagement tools, banners, guides etc. let us level up our approach to our product operations with very little work upfront. Review collected by and hosted on G2.com.

So far, I haven't encountered anything to dislike. I do wonder if we might eventually outgrow it as we scale, but that point still seems far off. Review collected by and hosted on G2.com.

I like that Userpilot allows us to track what users are doing on the platform and provides insight into analytics, which helps in testing new features better. The integration with HubSpot is particularly valuable, making the information insightful. It helps give insight so we can guide users at the right moments throughout the platform. Review collected by and hosted on G2.com.

It has a bit of a learning curve also around the reporting. Review collected by and hosted on G2.com.

I have been using Userpilot for over a year to track user activity and provide feedback, and its features have greatly facilitated my workflow. I like the feature-rich capabilities of Userpilot, particularly its insightful dashboard that provides in-depth knowledge of user interactions on my site. The ease of integration is another standout feature for me, making it a seamless addition to my toolchain. The documentation is incredibly user-friendly compared to others I've used, enabling setup in under an hour. Userpilot solves the challenge of diagnosing unique user issues due to browser restrictions or network problems by bridging the knowledge gap, allowing me to address bugs efficiently. This has resulted in a significant reduction of time spent troubleshooting, enabling me to resolve user issues mostly within the same day. The ability to provide specific feedback and gain insights into user behavior has been invaluable in enhancing my project's effectiveness. Overall, Userpilot’s capabilities and easy integration into our internal tool for managing data and analytics are reasons I would choose to buy it again. Review collected by and hosted on G2.com.

Nothing as of now. but i will keep in mind to forward my requests to user pilots team if i think anything can be approved Review collected by and hosted on G2.com.

Userpilot helps us deliver timely in-app knowledge content to our users. It also lets us manage surveys and send important alerts, all within the same tool. Review collected by and hosted on G2.com.

Some of the content editing can feel a bit clunky at first, but once you know what you’re doing, it’s not really an issue. Review collected by and hosted on G2.com.

I really like how easy it is to use and implement Userpilot. The setup process was smooth, and we were able to launch our first in-app experiences in just a few days. The platform offers a great range of features while still being intuitive and user-friendly, so we use it frequently to create and update onboarding flows, tooltips, and checklists. Plus, their customer support team is always responsive and helpful whenever we have questions. Review collected by and hosted on G2.com.

While the platform is great overall, integrating with some third-party tools can take extra configuration, and the analytics dashboard could offer more advanced reporting options. Also, when we build more complex experiences, the editor can get a bit slow at times. Despite that, we use it regularly because the overall functionality and support make up for these small drawbacks. Review collected by and hosted on G2.com.

I liked how clean and organized the interface feels. Even during a short trial, it was easy to understand where things are and how onboarding flows can be created without much complexity. Another positive point is the structured approach to user guidance. The way steps and tooltips are arranged makes it easier to plan onboarding in a simple and logical way. Review collected by and hosted on G2.com.

Pricing might be a concern for individuals or small teams. Also, some features feel like they need more time to fully explore, especially for beginners. Review collected by and hosted on G2.com.

I love the ease of use of Userpilot and the multiple customization options for the modals to match the aesthetics of our application. Additionally, the transition to Userpilot was simple and quick, and the initial setup only required logging in and downloading the Chrome plugin. Review collected by and hosted on G2.com.

Userpilot could improve the prioritization among all the user engagement features they offer. When there are quite a few flows, banners, or checklists that are active for the same user population, they all appear at the same time and overload the application. Review collected by and hosted on G2.com.

I use UserPilot to build in-app onboarding checklists, flows, surveys, and feature announcement banners. I've also been loving the beta email feature, and I'm looking forward to seeing that tool evolve. My favourite thing about UserPilot is the support. Our rep, Lauren, is fantastic! She's knowledgeable, friendly, and fast.

(UserPilot is also easier to use than Pendo, in my opinion.) Review collected by and hosted on G2.com.

Looking forward to seeing UserPilot's email feature evolve. The UserPilot team has been great at updating their tools. Review collected by and hosted on G2.com.