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UserGuiding Reviews & Product Details

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Pricing provided by UserGuiding.

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UserGuiding Media

UserGuiding Demo - Welcome-modal-onboarding-guide-by-UserGuiding.jpg
Welcome your users with an onboarding guide by UserGuiding
UserGuiding Demo - create-a-product-tour-without-coding.jpg
Create product tours & walkthroughs without any coding.
UserGuiding Demo - resource-center-userguiding.jpg
Show all of your educational material in-app.
UserGuiding Demo - target-segments-create-custom-attributes-for-product-walkthroughs
Create target segments and custom attributes for your product walkthroughs with UserGuiding.
UserGuiding Demo - user-feedback-userguiding.jpg
Get your users' feedback while they are in action.
UserGuiding Demo - Product-walkthrough-analytics-completion-rates-userguiding.jpg
Get detailed step analytics & completion rates of your product walkthroughs.
Level up your user onboarding with UserGuiding 🚀

In this step-by-step tutorial, we’ll walk you through exactly what you can achieve with UserGuiding and how to set everything up.
Play UserGuiding Video
Level up your user onboarding with UserGuiding 🚀 In this step-by-step tutorial, we’ll walk you through exactly what you can achieve with UserGuiding and how to set everything up.
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UserGuiding Reviews (758)

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Reviews

UserGuiding Reviews (758)

View 1 Video Reviews
4.7
758 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive interface of UserGuiding, which allows for quick creation of onboarding guides and product tours without needing coding skills. This simplicity enables teams to efficiently onboard new users and communicate updates, significantly reducing reliance on development resources. However, some users note that customization options can be limited, particularly for more complex needs.

Pros & Cons

Generated from real user reviews
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Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"A wonderful tool"
What do you like best about UserGuiding?

I like that it is a product that is always improving and releasing new features. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

Could there be an account manager who speaks Portuguese and schedules recurring meetings with the top clients? Review collected by and hosted on G2.com.

Gabriel H.
GH
CPO
Mid-Market (51-1000 emp.)
"A complete soluction for a product experience team!"
What do you like best about UserGuiding?

I'm a heavy user of UserGuiding: Resource Center, Wizards, Knowledge Base, Product Updates page and get feedbacks.

It's complete and help me a lot to explain a new product for every customer. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

It don't have a good API for automate process like add users in a segment or update a article in my Knowledge Base. I want to insert, read and update every section of UserGuiding using automations!

A good tool to add here is a product votes: a place for my users send requests for a new product and vote in a opened request. Review collected by and hosted on G2.com.

Mar P.
MP
Web Developer
Small-Business (50 or fewer emp.)
"Save time teaching with this tool"
What do you like best about UserGuiding?

The ease of setting up the guides and the possibilities regarding segmentation that have been implemented throughout the year. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

When you use multiple languages, and you have to modify something, the process to be able to do it is very tedious. Review collected by and hosted on G2.com.

Surendhar A.
SA
Co-Founder and Chief Growth Hacker
Small-Business (50 or fewer emp.)
"Great but even greater support!"
What do you like best about UserGuiding?

It is very easy to setup and I like how the user identification allows us to segment, match and target users to create several personalised guides and tours. I really love the customer support of UserGuiding. They go to all extends to make sure your query is resolved, including jumping into your tool to solve it. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

I think UserGuiding can still work a lot on flexibility when it comes to the targeting options. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"UserGuiding: Easy to use and versatile, but more details desired"
What do you like best about UserGuiding?

I greatly appreciate the simple user interface of UserGuiding, which allows for clear and targeted display of guides. The user interface and settings are user-friendly and enable an accurate presentation of the necessary instructions. Additionally, the initial setup of the system was very easy and not associated with much effort, which was an additional advantage for us. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

Sometimes, more information or details could be included on the campaign creation page. Additional info or details are also desirable in the campaign editor. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Effortless Onboarding and Customization Without Coding"
What do you like best about UserGuiding?

Userguiding provides easy implementation of onboarding flows, surveys and other user guides. You don't need a developer to set up these, and it has a lot of customization options. Hotspots are something I'd like to use more, they seem great. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

Not much, the resource center could be more drag and drop, and there could be a feature requests option too to collect user feedback directly. Review collected by and hosted on G2.com.

Emna B.
EB
Product Manager
Small-Business (50 or fewer emp.)
"Design-friendly with potential for improvement"
What do you like best about UserGuiding?

I appreciate the customization options of UserGuiding, which allow me to tailor the platform to my brand. This feature makes it extremely valuable for me, as it enables me to create a unique yet consistent user experience that perfectly matches my brand identity. Additionally, the initial setup of UserGuiding was very easy, which facilitates getting started with the tool and saves me time. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

The Product Updates section works less well for me or could be improved. Review collected by and hosted on G2.com.

Beatriz  F.
BF
CPO
Mid-Market (51-1000 emp.)
"Valuable and Easy to Use Insights"
What do you like best about UserGuiding?

I believe that is what he brings me as a response about the use of my tool. So far, I have only implemented surveys and tracking code to understand what my clients are using, but I already have plans to use more features. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

I have not yet identified any functionality or way of use that I dislike. The problem I had identified was just a wrong configuration by the team, and with that resolved, I was able to see much more value. Review collected by and hosted on G2.com.

Maxime H.
MH
Directeur général
Small-Business (50 or fewer emp.)
"Simple, intuitive, and well thought out!"
What do you like best about UserGuiding?

Finally, a tool designed for quick use, clear and accessible to everyone. It offers numerous configuration possibilities while maintaining a playful and preformatted interface. The integration guide allows you to be operational from day one, with the possibility of adding our own data tracking. The AI responds very well to our questions and, if needed, customer support is always available! Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

The platform is not available in French. It's a shame, even if it's not a blocker, it would add real value. Some bugs have been identified during the duplication of guides: they reset and all data is lost. Review collected by and hosted on G2.com.

Sierra H.
SH
Sr Ops Manager
Mid-Market (51-1000 emp.)
"Seamless Help Center Migration with Outstanding Support"
What do you like best about UserGuiding?

This year we migrated our Help Center to UserGuiding – Knowledge Center to build on our existing use of UserGuiding, and the ease of use and seamless integration has been excellent. Our representative, Kemel, has been fantastic—always quick to meet with us, provide guidance, and forward our product enhancement requests to the right teams. The overall experience has been smooth and supportive, making the transition and ongoing use a great success. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

Some aspects of the admin-side user experience could be improved. A few workflows feel a bit clunky or unintuitive and would benefit from additional refinement and iteration to make setup and management even smoother. Review collected by and hosted on G2.com.

Questions about UserGuiding? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Tharun Sai G.
TG
Tharun Sai Gundeboina
Last activity over 4 years ago

Are there adoption tools for products that change often?

ME
Medhat El-Qadi
Last activity over 4 years ago

RTL support

Pricing Options

Pricing provided by UserGuiding.

Free Trial

Free Trial

Starter

Starting at $174.00
Per Month

Growth

Starting at $349.00
Per Month
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UserGuiding Features
Knowledge Base
Searchable Articles
Community Forums
Branding
Automation
Artificial Intelligence
Survey Implementation
Data Analysis
User Segmentation
Multi-Language Support
Behavior-responsive Messaging
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UserGuiding