UserGuiding Reviews & Product Details

I like that it is a product that is always improving and releasing new features. Review collected by and hosted on G2.com.

Could there be an account manager who speaks Portuguese and schedules recurring meetings with the top clients? Review collected by and hosted on G2.com.

I'm a heavy user of UserGuiding: Resource Center, Wizards, Knowledge Base, Product Updates page and get feedbacks.

It's complete and help me a lot to explain a new product for every customer. Review collected by and hosted on G2.com.

It don't have a good API for automate process like add users in a segment or update a article in my Knowledge Base. I want to insert, read and update every section of UserGuiding using automations!

A good tool to add here is a product votes: a place for my users send requests for a new product and vote in a opened request. Review collected by and hosted on G2.com.

The ease of setting up the guides and the possibilities regarding segmentation that have been implemented throughout the year. Review collected by and hosted on G2.com.

When you use multiple languages, and you have to modify something, the process to be able to do it is very tedious. Review collected by and hosted on G2.com.

It is very easy to setup and I like how the user identification allows us to segment, match and target users to create several personalised guides and tours. I really love the customer support of UserGuiding. They go to all extends to make sure your query is resolved, including jumping into your tool to solve it. Review collected by and hosted on G2.com.

I think UserGuiding can still work a lot on flexibility when it comes to the targeting options. Review collected by and hosted on G2.com.

I greatly appreciate the simple user interface of UserGuiding, which allows for clear and targeted display of guides. The user interface and settings are user-friendly and enable an accurate presentation of the necessary instructions. Additionally, the initial setup of the system was very easy and not associated with much effort, which was an additional advantage for us. Review collected by and hosted on G2.com.

Sometimes, more information or details could be included on the campaign creation page. Additional info or details are also desirable in the campaign editor. Review collected by and hosted on G2.com.

Userguiding provides easy implementation of onboarding flows, surveys and other user guides. You don't need a developer to set up these, and it has a lot of customization options. Hotspots are something I'd like to use more, they seem great. Review collected by and hosted on G2.com.

Not much, the resource center could be more drag and drop, and there could be a feature requests option too to collect user feedback directly. Review collected by and hosted on G2.com.

I appreciate the customization options of UserGuiding, which allow me to tailor the platform to my brand. This feature makes it extremely valuable for me, as it enables me to create a unique yet consistent user experience that perfectly matches my brand identity. Additionally, the initial setup of UserGuiding was very easy, which facilitates getting started with the tool and saves me time. Review collected by and hosted on G2.com.

The Product Updates section works less well for me or could be improved. Review collected by and hosted on G2.com.

I believe that is what he brings me as a response about the use of my tool. So far, I have only implemented surveys and tracking code to understand what my clients are using, but I already have plans to use more features. Review collected by and hosted on G2.com.

I have not yet identified any functionality or way of use that I dislike. The problem I had identified was just a wrong configuration by the team, and with that resolved, I was able to see much more value. Review collected by and hosted on G2.com.

Finally, a tool designed for quick use, clear and accessible to everyone. It offers numerous configuration possibilities while maintaining a playful and preformatted interface. The integration guide allows you to be operational from day one, with the possibility of adding our own data tracking. The AI responds very well to our questions and, if needed, customer support is always available! Review collected by and hosted on G2.com.

The platform is not available in French. It's a shame, even if it's not a blocker, it would add real value. Some bugs have been identified during the duplication of guides: they reset and all data is lost. Review collected by and hosted on G2.com.

This year we migrated our Help Center to UserGuiding – Knowledge Center to build on our existing use of UserGuiding, and the ease of use and seamless integration has been excellent. Our representative, Kemel, has been fantastic—always quick to meet with us, provide guidance, and forward our product enhancement requests to the right teams. The overall experience has been smooth and supportive, making the transition and ongoing use a great success. Review collected by and hosted on G2.com.

Some aspects of the admin-side user experience could be improved. A few workflows feel a bit clunky or unintuitive and would benefit from additional refinement and iteration to make setup and management even smoother. Review collected by and hosted on G2.com.