UserGuiding Reviews & Product Details

I appreciate UserGuiding's user-friendly and easy-to-use platform. The support team is excellent, always ready to help when needed. I find the user guides, advertisement features, and knowledge base extremely helpful. These have made it much easier to integrate user guidance and advertise our platform's features with minimal effort. I'm very happy with UserGuiding and intend to keep using it for a long time. Review collected by and hosted on G2.com.

Actually, there is nothing to dislike for sure! Review collected by and hosted on G2.com.

What I like most about UserGuiding is how effortlessly it lets teams build clean, tailored onboarding experiences—without touching a single line of code. The platform is intuitive and makes it super easy to design product tours, checklists, and tooltips that help users navigate complex features without friction. That alone helps speed up adoption and flattens the learning curve for new users.

What really stands out, though, is the targeting and segmentation. Being able to personalize onboarding flows based on user behavior or profile makes a big difference—it ensures users get the right guidance at the right time, which naturally drives engagement and retention. I also appreciate the in-app surveys and announcement modals; they make it easy to gather feedback and communicate updates in a timely, contextual way.

Marketing team is doing great job and also customer success is great helper and enabler.

The integration with internal and external tools was a quick win for use and enabled us to implement multiple use case for different teams. Review collected by and hosted on G2.com.

Nothing i can say that I really dislike, but maybe the pricing model for the add-ons needs to be more relaxed to give more power utilizing more features. Review collected by and hosted on G2.com.

UserGuiding offers a diverse range of tools to allow you to influence and guide users. There is a cornucopia of features which allow you to tailor make journeys, reduce support burden and empower your users to utilise your platform in the most efficient way. The support team are fantastic, always willing to lend an ear and advice, no matter how many times you get in touch. There are also alot of userguides and webinars to help support self development and ease of use. Review collected by and hosted on G2.com.

The way that is MAU is measured is quite confusing. Even if material isnt published the MAU ticker goes up if someone visit a page where it has been targeted at. There are a myriad of ways to combat this but feels quite arbitary. Review collected by and hosted on G2.com.

Love the features available in UserGuiding. Comes in handy for a great number of solutions in our company, plus it's super easy and intuitive to set up. Review collected by and hosted on G2.com.

At times, it can be frustrating to have to edit pop-ups on a separate screen and constantly switch between tabs. Review collected by and hosted on G2.com.

easy setup implementation wise (script to add) Review collected by and hosted on G2.com.

full of bugs all the time, takes too much time building a guide and mantaining the env, reporting lacks Review collected by and hosted on G2.com.

The platform is easy to use and works well. The feedback features are great for surveys and user research. It's easy to implement and integrate. We use the platform constantly for new features and promotions announcements, guided tours and surveys. Review collected by and hosted on G2.com.

The feature "user identification" could be easier to use and configure. The customer support in Brazil could be better, because now we have to talk to a bot first. Review collected by and hosted on G2.com.

It has become a standard part of our process for variety of reasons -

1. It really helps user to understand the right value of our product.

2. Which in turn will give us good adoption.

3. Helps navigate better to use the features the way they were meant to be, Giving an overall good UX.

4. The integration process is smooth and gives good results with very less learning curve. Review collected by and hosted on G2.com.

I don't think there's anything i have come across yet. So far all looks good. Review collected by and hosted on G2.com.

Even if you aren't a technical person, you can still use this tool and handle most of the setup on your own. You can then simply ask the developers to spend a few minutes integrating it with their code. Review collected by and hosted on G2.com.

The trial period is quite short and doesn't provide enough time for situations like ours. We were developing a proof of concept to present to investors, and since our budget was limited, we would have appreciated a longer trial. The monthly cost is also quite high for small teams, and as far as I can tell, there isn't any regional pricing available. While the pricing might make sense for larger teams, it's challenging for smaller groups with tight budgets to afford and sustain. Review collected by and hosted on G2.com.

The most i love about Userguiding is how it handholds the user into making them understand, how each component of the product works. Another thing is Userguiding is required to making user implement or use the features of product as in their mind, and the frequency or amount of userguiding contents makes it easy to integrate the information to the user, and sometimes, even replaces the need for the Customer support. Review collected by and hosted on G2.com.

Sometimes, the content of userguiding becomes too much that might lead to information overload for the users. Review collected by and hosted on G2.com.

The tool is very intuitive and helps me to understand the newly launched features without the help of the any humans which reduces a lot of time and I don't have to wait for any docs or walk through to play with the feature. this helps me to keep myself up to date with all the features that are being launched in the product. Review collected by and hosted on G2.com.

though it helps me to understand the features without any human interventions,the UX can be a little more user centric which can grab the user attention and hooks them Review collected by and hosted on G2.com.