UserGuiding Reviews & Product Details

What I like best about UserGuiding is how it goes far beyond onboarding flows. Over time, I’ve started exploring more of the platform's functionalities, especially the Resource Center and Knowledge Base, which have become essential in delivering contextual help to users without interrupting their journey. I’ve also started experimenting with Surveys to gather feedback directly within the product, which is helping us better understand how users interact with specific features.

Another great aspect is the flexibility it offers for more advanced use cases. By calling UserGuiding components directly through HTML, we've been able to customize the experience with the help of our development team, integrating guidance and resources more deeply into our platform’s interface.

We've encountered a few occasional issues along the way, but they were all resolved using a combination of internal development support, the platform's help center, and UserGuiding’s own support.

On the technical side, implementation has remained simple and smooth, and the troubleshooting tool continues to be useful for identifying potential issues early. The support team is consistently excellent — responsive, thoughtful, and really committed to helping. The AI-powered chatbot does a great job of understanding the product and pointing you in the right direction, but what really stands out is the human support. When we hit a more complex issue, the team took ownership and got it solved quickly and effectively.

Overall, UserGuiding has grown into a strategic tool for us, bridging UX, support, and product — and helping us deliver a better, more intuitive experience to our users. Review collected by and hosted on G2.com.

How MAU works, and how it stops everything when it reaches the maximum that was contracted. This blocking behavior is somewhat abusive and breaks what was agreed upon. The proper approach should be to deliver the materials up to the contracted MAU limit, ensuring that the service remains consistent with the terms established. That said, we were able to solve our MAU issue after correctly implementing user tracking and waiting a few weeks for the MAU count to reset and "clean" itself based on the proper usage.

Additionally, while the AI support chat is helpful and often provides useful guidance, it does occasionally get things wrong or fails to solve more specific issues. It might benefit from more targeted training or refinement. It’s definitely useful, but still not quite at 100%. Review collected by and hosted on G2.com.

This was a game changer, suddenly our users were geting help a heir fingerips as well as i being conextually aware. The tool is very simple to administrate and create content. The logs are very insightful as to what is being consumed by the users.

Implementation was quick and easy, once you got the hang of things you were speedy gonzales with content creation. In the early days the Customer Support was excellent and helped us in tricky situations. Review collected by and hosted on G2.com.

The publishing/promoions of you content could be better especially if you have multiple environments as you end up having to create the same thing 2 or 3 times Review collected by and hosted on G2.com.

UserGuiding has transformed our onboarding process. The interface is clean and intuitive, allowing me to create guides, walkthroughs and tooltips in minutes. Features like segmentation and analytics make it easy to deliver the right message to the right users. Integration with our existing tools was simple and customer support has been quick and helpful whenever I reached out. Super simple to implement on to our software and I've used this daily since signing up. Review collected by and hosted on G2.com.

There is very little to criticise. Some of the features haven't perfectly aligned with how I want to use them but support have been open to feature requests on these occasions. Please give folders to help organise guides. Review collected by and hosted on G2.com.

I like the ease of adding information, banners, surveys, and guides in UserGuiding without needing the tech team. Building guides facilitates customer onboarding. Collecting feedback is great for understanding what customers feel and think about our product. Hotspots are useful for informing customers about company news, events, and webinars. Additionally, the product news feature helps centralize communication about new functionalities. Review collected by and hosted on G2.com.

I would like to be able to export all the pages visited by users, in order to measure which features are most and least used. Review collected by and hosted on G2.com.

It has what we're looking for in terms of user onboarding, information banners, etc. Many of the other platforms include all kinds of other features that we really didn't need, so for our application the features it hits the mark. Review collected by and hosted on G2.com.

Getting basics working was super easy but custom triggers were a little tricky to set up ans required code changes on our side. Additional customization will require more code changes. Some % of users still don't see the guides. Review collected by and hosted on G2.com.

There are several important features on userguiding.

Guides can be set by usergroup and page address, giving a fine control over to whom the guides are shown.

Hotspots are amazing to quickly point to a user a new feature, precisely when that feature is meaningful to the user.

We also made a custom design so the tool blends better with our design system and looks like it's all connected Review collected by and hosted on G2.com.

There aren't things I dislike, the support is always great, and we've accomplished a lot with the tool. Review collected by and hosted on G2.com.

Ease of integration is one of the strengths of UserGuiding. It allows us to control our content external to the application so we can move at different paces to our product release schedule. Review collected by and hosted on G2.com.

Nothing that I can think of. If I had to be critical the onboarding UI doesnt look as polished as I would like and some of my customers users have commented also. Review collected by and hosted on G2.com.

Very user-friendly and intuitive to use

Explain it easy to integrate with our platform

Allows sending and tracking events quickly Review collected by and hosted on G2.com.

Flexibility when adapting to highly dynamic UIs can be limited Review collected by and hosted on G2.com.

I have been using UserGuiding so actively and they are so user-friendly and solution-oriented, making it easy to navigate and implement. The support team is highly responsive, providing quick and efficient results. Additionally, whenever I had a question, I received very fast and helpful support, which made the experience even better.

We were able to go live in approximately two months. Review collected by and hosted on G2.com.

Overall, my experience has been great, but it would be even better if we had more flexibility in customizing the shape and design of the guide steps. Review collected by and hosted on G2.com.

I really like the possibility that UserGuiding offers me to communicate in various ways with my clients. It's amazing how it enables the integration of celebrations and other forms of engagement that perfectly connect with my workflow. Additionally, I appreciate the ease of use it provides for my product team, allowing them to operate independently without the need for a highly technical person to set everything up. This saves considerable time and effort, offering a rich catalog of alternatives for the solutions and ideas we have. The many configuration possibilities also increase the visibility of our efforts. Review collected by and hosted on G2.com.

UserGuiding requires a certain technical level, which can be challenging, especially in cases of highly customized demands. The support team sometimes has difficulty understanding these necessary customizations. Additionally, the initial setup was not easy, especially due to the need for technical knowledge to trigger information in the correct places on a single-page platform, which caused trigger conflicts. This led us to create alternative flows as a temporary solution. There is also an initial learning curve to understand which features to use to achieve my goals. Review collected by and hosted on G2.com.