UserGuiding Reviews & Product Details

I really appreciate the ease of use that UserGuiding offers, especially how creating guides is a simple point-and-click process. I can easily customize the balloons and build comprehensive step-by-step guides. The browser extension is another standout feature, allowing me to test and evaluate guides without needing deep R&D support. The initial setup of UserGuiding was pretty straightforward and easy to install, which is a big plus. Review collected by and hosted on G2.com.

I don't like the lack of native integration to Zendesk, which is the tool I'm using for support. They seem to be able to integrate with Intercom, but I wish they would provide integration to Zendesk as well. Review collected by and hosted on G2.com.

The ease of use, of creating guides even for new users, creating guides to instruct the client in an easy and intuitive way, always with usability guidelines. Review collected by and hosted on G2.com.

I think there could be a way to move the RC button to wherever we think is best on the screen, because often these buttons on the side of the system end up going unnoticed; unfortunately, this is not possible yet.

And also the reports for data analysis, this could be more practical within the userguiding, today to follow each created segment I need to go one by one and guide by guide to analyze all interactions.

The service is super fast, but when we need to close the chat to validate something, returning to the conversation later has become more difficult. Review collected by and hosted on G2.com.

I like the ease of creating and editing guides in UserGuiding without needing to use code. This allows us to publish announcements without relying on the development team. Review collected by and hosted on G2.com.

The translation is neither practical nor functional, and the localization presents bugs. The translation today is done manually through spreadsheets, line by line, and it is not practical if something needs to be edited or changed in the guide (because then I have to redo all the translation spreadsheets). The localization, even after being deactivated, does not allow the guide to be edited, requiring me to copy it and edit its copy. There could be more resources for searches on the platform and formats of guides. Review collected by and hosted on G2.com.

I truly appreciate how easy UserGuiding is to use, particularly because of the control it offers me. The ability to precisely decide who receives announcements or surveys, when they are launched and ended, and where they appear on the screen, is incredibly valuable for my workflow. UserGuiding has drastically simplified our previously manual survey processes, allowing us to engage with our audience more strategically and efficiently. The data access it provides is outstanding; I can easily track who viewed the communications, how many responded, and their responses. This feature significantly enhances our customer engagement strategies, allowing me to identify and address any issues swiftly. It is also invaluable for managing maintenance notifications, enabling personalized communication with users regarding service interruptions. This capability strengthens our customer relationships by letting us offer tailored support during critical times. Additionally, the deployment of NPS and feature surveys through UserGuiding supports our product and onboarding teams, enhancing communication and learning experiences for our clients. Overall, UserGuiding profoundly enriches our operations by improving both internal workflows and customer interactions. Review collected by and hosted on G2.com.

I wish I could do everything directly on the website instead of using the extension. Review collected by and hosted on G2.com.

I like that UserGuiding was easy to set up, and the editing is not too hard. It's not obviously complicated and it has competitive pricing. I appreciate that targeting has been reliable and explainable inside the organization. I can rely on it showing up on all browsers. I also like that I can define different messages across different groups, such as different user roles or languages, and target my whitelabeled customers easily with the same solution. Review collected by and hosted on G2.com.

Very little mobile support. Had to email them to turn it on. Also no mobile app components at all. Review collected by and hosted on G2.com.

I like how quick it is to get something set up with UserGuiding. It's really user-friendly, so I could figure it out without loads of documentation or training. It's an easy user interface, making the initial setup really easy. It's the quickest way to educate customers on new features or get new users up to speed with the platform. Review collected by and hosted on G2.com.

Having to save and then press publish - it's easy to forget a step and when you press save, as a user, you think this is completing the action. It feels like a double save and can easily forget to publish, so it never goes out. Review collected by and hosted on G2.com.

I appreciate how UserGuiding is both flexible and easy to use. It allows me to select specific elements and triggers on our site, providing confidence in what customers experience. The ability to make quick decisions and create guides without interrupting my other responsibilities makes it an invaluable tool in my toolkit. This tool has seamlessly increased our engagement KPIs by enabling us to guide users along the optimal path with minimal team resources, which is critical for our small team. Additionally, the initial setup of UserGuiding was very easy, further enhancing its usability and accessibility. Review collected by and hosted on G2.com.

I wish there was a bit more flexibility in what the guides can do without having to dig into JavaScript. It would be great if I could change the guide steps based on what was entered in a text box, for example. Review collected by and hosted on G2.com.

UserGuiding is incredibly easy to use and quick to implement within our system. It allows us to create detailed, step-by-step onboarding guides, make announcements, and run in-app surveys — all without spending hours on custom development. The interface is intuitive, and it empowers our team to update or launch user flows independently. It has significantly improved how we onboard new users and collect feedback, helping us move faster and with more confidence. Review collected by and hosted on G2.com.

The AI Assistant is a promising feature but still quite limited; for instance, it would be helpful if admins could directly respond to user-submitted questions. With a few more improvements, it could be even more powerful. Review collected by and hosted on G2.com.

I like the ease of use of UserGuiding combined with the power of the tool. This allows us to create onboarding flows, in-app communications, and many other things without relying on the development team. I also found the initial setup process simple and the support very helpful. Review collected by and hosted on G2.com.

The article creation section of the knowledge base could be more flexible. The current editor meets the basics, but it would be great to allow the use of HTML or a more advanced customization mode, to create richer articles and more personalized layouts. Review collected by and hosted on G2.com.

It provides immediate and intuitive guidance for new users as they onboard to our platform. The walkthroughs make it easy for first-time users to understand where to go and what to do, which reduces friction and improves overall adoption. Review collected by and hosted on G2.com.

There can be noticeable latency when loading the guides. This is a problem because if the targeted element is on a page that loads slowly, users might leave before the guide fully appears, disrupting the flow and making the experience less effective. Review collected by and hosted on G2.com.