UserGuiding Reviews & Product Details

Navigation in UserGuiding is extremely practical and intuitive, which contributes to making our work more agile and productive. Review collected by and hosted on G2.com.

So far, I haven't found anything I didn't like about UserGuiding. Review collected by and hosted on G2.com.

I find UserGuiding helpful because it guides new users on my platform, saving time and effort by providing clear directions on what to do next. This prevents users from bouncing off the platform. I appreciate the models and hotspots features, which enhance the user experience. Review collected by and hosted on G2.com.

{"I find the pricing of UserGuiding to be quite expensive, which makes me uncomfortable with the amount I'm paying. This high cost leads me to question the value I'm getting and consider the possibility of developing in-house capabilities as a more cost-effective alternative.","The guides sometimes don't work as intended, particularly in terms of the guides appearing at specific times or frequencies, which is frustrating and can interfere with user experience. This lack of reliability and clarity is annoying for both me and my users.","The initial setup, while not overly difficult, included some complex elements that required me to seek help and read tutorials. About 30% of the setup process was not easy and was time-consuming, which detracted from the overall experience."} Review collected by and hosted on G2.com.

All customers can use it very easily. We can also register rules defining which URLs should or should not appear, which makes it much easier for the testing environment not to break. Review collected by and hosted on G2.com.

Usability could be better, for example, when a user answers an NPS, there are different places to display customer data and another for the answers, it is not very clear which is which and then it is trial and error. The menus not clear, it`s hard find what we need. Review collected by and hosted on G2.com.

UserGuiding has been a fantastic tool for streamlining our onboarding process. Setting it up was quick and straightforward, and the interface is very intuitive, even for non-technical team members. We were able to create interactive guides, checklists, and product tours without relying on developers, which saved us a lot of time.

What stands out most is how easy it is to customize the experience for different user segments, ensuring that new users get exactly the guidance they need. The analytics are also helpful for tracking engagement and improving the flows.

Overall, it’s a reliable, user-friendly solution that made onboarding smoother and more effective for both our team and our clients. Review collected by and hosted on G2.com.

Loading the guides can take a while sometimes. Review collected by and hosted on G2.com.

UserGuiding gives us the flexibility to communicate with customers in various ways, from releasing updates to creating a personalized help center, with features that facilitate daily operations. A powerful tool to strengthen the bond with the customer. Review collected by and hosted on G2.com.

The only thing I find very complicated about Userguiding is the MAU. We don't have a clear view of the number of users, which always ends up exceeding the value. And when I ask for information, everyone says something different. Review collected by and hosted on G2.com.

UserGuiding remains extremely straightforward to install, allowing for quick setup of product tours, knowledge bases, surveys, and product updates. Thus enabling better user onboarding and research, while sending this data to multiple locations, such as Segment, Hubspot, Google Analytics, etc.

Recently, they also launched a AI chat agent, which I haven't tried yet, and finally improved the analytics features, which were lagging behind the rest of the product and now are okay.

The customer support is one of the differentials, with fast and helpful Portuguese-speaking agents. Review collected by and hosted on G2.com.

While the platform received a significant UX/UI refresh, core functionalities have seen little improvement. Guides still lack more advanced features, such as ramifications or URL targeting step by step.

The strong focus on the AI assistant hasn't resonated with our needs, while there is a noticeable lack of new integrations, and the browser extension encounters bugs, hindering the creation process.

The most significant issue, however, has been the price and plan structure. The tool is becoming expensive without corresponding product advancement, and limits even on the number of surveys or guides. This made other tools in a similar price range far more attractive, and UserGuiding significantly less competitive than it used to be. Review collected by and hosted on G2.com.

I like the ease of creating guides and the ability to track and modify the interface of these guides. The configuration of each guide in the checklists is also very useful. Additionally, the installation process was relatively easy for us. Review collected by and hosted on G2.com.

Although the support service usually responds, I have a couple of inquiries that have not been addressed. Additionally, even though there are many options available, they are not always easy to find. For example, the configuration of Wild Cards and the creation of segments is not straightforward, which complicates the process. I would change this so that the guides are clearer in the documentation. Review collected by and hosted on G2.com.

I find that although UserGuiding has a steep learning curve initially, once I grasp the basics, it becomes fairly easy to use. The software's flexibility stands out, allowing me to adapt it to various needs and processes effectively, which is highly beneficial for communicating with and onboarding our customers. Review collected by and hosted on G2.com.

I find the UserGuiding software has a steep learning curve, which can be daunting initially. The underlying premise of how the software works feels a little convoluted and could benefit from better explanation and clarity. Additionally, the initial setup of UserGuiding wasn't easy, which may complicate the onboarding process for new users. Review collected by and hosted on G2.com.

It's user-friendly, as a product manager at our fast-growing tech startup, I’m hooked on UserGuiding’s analytics features. The dashboard is so intuitive, showing me real-time data like how many users complete our onboarding guides or drop off at specific steps. I love that I can connect it with tools like Segment to track user behavior across our app, and the support team is always there with quick, helpful answers when I’m stuck. Review collected by and hosted on G2.com.

I would love more design flexibility to make the guides feel even more like our app’s UI maybe some extra styling options for colors or transitions. Apart from this it has been a fantastic experience using it for more than a year. Review collected by and hosted on G2.com.

UserGuiding has really grown and become an impressive product.. We started using them for product guides and in-app walkthroughs. Now we have expanded to utilizing their Knowledge Base to house our support articles. And they have been there every step of the way to help guide us.. They also have a robust set of support articles themselves that we can pass on to our developers. Review collected by and hosted on G2.com.

I don't have any negative feedback. If anything, I would like more control over front end styling of our KB pages. However, with the rate at which they released new product feature, I'm sure UserGuiding will have that eventually. Review collected by and hosted on G2.com.