Truly Reviews & Product Details - Page 5

Truly's user interface is simple and user-friendly (and looks very nice), and their support team is super friendly and responsive. We just started using it and it has been easy and intuitive to learn. For our purposes, it's the got the right amount of features - not too bulky with a bunch of confusing things we don't use, and we can customize it so that it works uniquely for our organization. Review collected by and hosted on G2.com.

Every so often audio quality drops a bit. But it doesn't have a big impact, and their support team has been attentive to it. Review collected by and hosted on G2.com.

Truly stood out against its competitors throughout the sales process. Everyone was very professional and accomadating but where Truly shined was their customer support. I have never had to wait longer than 20 minutes for a reply.

The platform is incredibly easy to use and set up. Call quality is exceptional and it has some nice extra features. It's not perfect but you can tell from their level of care that their product is something that is going to continually improve. VERY HAPPY. Review collected by and hosted on G2.com.

There are a few features I'm looking forward to in the next product update: audio-ducking, a desktop app that doesn't minimize before every call, a search function for previous calls, the ability to tell if a coworker is on a call, a quick access redial button. The support team has been very responsive and upfront about when we can expect updates and product improvements so we're very excited to see the platform improve. Review collected by and hosted on G2.com.

The best thing about Truly is the ease of use. It works the way it's supposed to, is very reliable, and they take feedback pretty seriously- which helps improve the product. Ability to easily record calls, text customers, and good integration into SalesForce is helpful. Review collected by and hosted on G2.com.

Since texts sent from Truly look like they've been sent from a phone number, customers will text photos back, and I need to explicitly state that I don't receive text photos Review collected by and hosted on G2.com.

Truly does a great job of streamlining my day to day process when calling customers. I no longer need to spend time confirming that my calls/texts are being logged, but instead can utilize Truly's recording feature, and learn from other colleagues by listening in to their phone calls. The customer support + team is also great, making it very easy to get real-time answers and support when needed! Review collected by and hosted on G2.com.

There isn't a single aspect about Truly that I dislike, as the product continues to get stronger and stronger. Like any new product, kinks will get figured out and the product will improve. Truly has blown me away with how consistent the product is and how it continues to become more robust. Review collected by and hosted on G2.com.

Truly is a great tool for our business. There are many features like monitor and whisper mode that can be used for training, as well as integrating with Salesforce so information is easily accessible by all team members. They constantly ask for feedback and follow up when they've addressed the issue you may have experienced. They are constantly improving, which is important to me. Not that I feel there's much that needs to be improved, but rather they care enough about their customers to deliver a top-notch product. Review collected by and hosted on G2.com.

My dislikes have been addressed by Truly, so I have nothing to say. Review collected by and hosted on G2.com.

Many entrepreneurs and small businesses use Google Voice (even when it was Grand Central), but the sound quality is often lacking and it fails miserably when your business grows and you need multiple people using the same "business" line. We have a distributed business and did not want to mess with VOIP phones (or even extra hardware for that matter), USB Headsets, etc. I also never wanted to miss a call from clients or prospects and I wanted all of the calls to sound like I'm next door to them. Truly delivers on all fronts. Additionally, we need clients to get routed to the right support, sales, and billing people and we did not want clients bottlenecking our systems by calling only their favorite individual employees. Truly allows us to have a calling tree and to have all outbound calls show as the corporate number on caller ID instead of the individual line (or GASP an employee's mobile phone number). We are able to perform a round robin on the support lines to ensure someone picks up and when my phone rings it tells me what extension someone called on and their caller ID. For our business .... perfection. Review collected by and hosted on G2.com.

Once in a while the mobile app can be slow to show caller ID. I though think this may be an Android issue as compared to Truly's issue. It is an occasional issue only. If I'm on a long call, I can my battery drain is slightly higher as compared to being on the native phone app ... but I believe this trade-off is worth it. Review collected by and hosted on G2.com.

The ease of transferring calls and being able to speak with the person you are transferring the customer to so you can prep them for the call. Review collected by and hosted on G2.com.

Logging calls in Salesforce is very useful but it can be a hassle to log calls for customers who have not called us before. Review collected by and hosted on G2.com.

This app took awhile to install/validate but since I successfully had it added to my phone, it has worked seamlessly. I love that you can have your own phone number so that you do not have to share your personal one and people can actually call you back directly. Review collected by and hosted on G2.com.

It may have been a glitch but it took awhile for me to be able to pick my phone number. Once I restarted the app, everything worked out perfectly. Review collected by and hosted on G2.com.

The thing I love most about Truly is how easy it is to use. Click-to-dial within Salesforce is extremely helpful and increases our productivity rate tremendously. I'd also say the support is superb, their team is always right on top of whatever issues we might be having and addressing it in record time. Review collected by and hosted on G2.com.

Can't say I dislike anything about Truly. The very few times we do experience technical difficulties, their team is on it right away. Review collected by and hosted on G2.com.

The company is full of individuals who are relationship driven. From the CEO to their support team, I never questioned if they cared about my needs. Always available and willing to learn more to help out our team. Kudos to Anya, Erol, and Matt! Review collected by and hosted on G2.com.

It serves it's purpose and more for me! I understand that they are growing and ever-changing their offerings. I am certain that this product will continue to improve with time. They are so open to listening to their customers and the needs they have. Review collected by and hosted on G2.com.