(290)
4.4 out of 5
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Truly 
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RB
Rex B.
Partner
Marketing and Advertising
Small-Business(50 or fewer emp.)
What do you like best about Truly?
Many entrepreneurs and small businesses use Google Voice (even when it was Grand Central), but the sound quality is often lacking and it fails miserably when your business grows and you need multiple people using the same "business" line. We have a distributed business and did not want to mess with VOIP phones (or even extra hardware for that matter), USB Headsets, etc. I also never wanted to miss a call from clients or prospects and I wanted all of the calls to sound like I'm next door to them. Truly delivers on all fronts. Additionally, we need clients to get routed to the right support, sales, and billing people and we did not want clients bottlenecking our systems by calling only their favorite individual employees. Truly allows us to have a calling tree and to have all outbound calls show as the corporate number on caller ID instead of the individual line (or GASP an employee's mobile phone number). We are able to perform a round robin on the support lines to ensure someone picks up and when my phone rings it tells me what extension someone called on and their caller ID. For our business .... perfection. Review collected by and hosted on G2.com.
What do you dislike about Truly?
Once in a while the mobile app can be slow to show caller ID. I though think this may be an Android issue as compared to Truly's issue. It is an occasional issue only. If I'm on a long call, I can my battery drain is slightly higher as compared to being on the native phone app ... but I believe this trade-off is worth it. Review collected by and hosted on G2.com.
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The mobile app allows any calls that I make on-the-go to track back into my CRM
105 out of 106 Total Reviews for Truly
4.6 out of 5
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Overall Review Sentiment for Truly
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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UI
Verified User in Insurance
Mid-Market(51-1000 emp.)
AF
Verified User in Financial Services
Mid-Market(51-1000 emp.)
VJ
Vern J.
Sales Development
Mid-Market(51-1000 emp.)
What do you like best about Truly?
does make international calls, and integrates with outreach Review collected by and hosted on G2.com.
What do you dislike about Truly?
Drops calls, different format between mobile and desktop, Too quick to pass calls, doesnt let you get back to miss calls. Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
NS
Noah S.
Sales & Marketing Development Manager
Small-Business(50 or fewer emp.)
What do you like best about Truly?
Love the Truly <> SFDC integration -- it is seriously one of the best integrations with SFDC that I've seen with any phone software, and it a tremendous help to my workflow. The integration allows for inbound calls to immediately reflect the name listed in SFDC, as well as providing a strong log of call recordings, overall completed calls, and performance tracking. Review collected by and hosted on G2.com.
What do you dislike about Truly?
Continued improvements in call quality and buffering would be tremendous! The support for Truly has been awesome in continuing to resolve these issues, but would love to see additional fixes on the front end to prevent these issues from occurring. Review collected by and hosted on G2.com.
BB
Billy B.
Licensed Real Estate Salesperson
Mid-Market(51-1000 emp.)
What do you like best about Truly?
I love how i can switch my number based on the purpose of my call and how easy Truly is to use. It's awesome i can listen to any of my colleagues phone calls at any time. It was a tremendous learning tool for me in my new job. The voicemail drop function is a game changer. Review collected by and hosted on G2.com.
What do you dislike about Truly?
The only thing i think could be better is it showing the contact names in the app on my phone. I have to infer who is texting me from our message history. I also may be misusing the app. Review collected by and hosted on G2.com.
AL
Adam L.
Small-Business(50 or fewer emp.)
What do you like best about Truly?
I really love the ease of use. Truly makes it so easy to make a call from any site you are on if there is a phone number. The reporting functionality is really great as well. The functionality overall is fantastic - so simple to use but so high tech at the same time. Review collected by and hosted on G2.com.
What do you dislike about Truly?
The only downside is I do get a lot of spam calls but the Truly team is always so quick to block the numbers when I report it. There really isn't anything else I don't like. Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Truly?
Their Customer support team is proactive and will reach out before we can report something may not be working up to their standards. Review collected by and hosted on G2.com.
What do you dislike about Truly?
The latency at times would lead you to believe that the call isn't working, however the connectivity is an issue that varies severity wise and it's a rare issue. I do wish the soft phone key pad was more receptive or there was a way to link our keyboard letters to associate to the number it's typically linked to on a phone pad. Review collected by and hosted on G2.com.
TS
Taylor S.
Partnerships Executive
Mid-Market(51-1000 emp.)
What do you like best about Truly?
Truly is great because it easily integrates with Salesforce to track my activity - both calls and texts. I also love the voicemail drop feature, as well as the mobile app that syncs flawlessly with my iPhone. Review collected by and hosted on G2.com.
What do you dislike about Truly?
I don't have any dislikes, but would suggest there to be a messages page on the desktop app like there is on the mobile app. For example, I can swipe left and right on my mobile app to view calls or messages, but on the desktop it's all in a single list. It's easy to navigate throughout the list by typing in the phone number you're working with into the search function, but separated lists would just make it a quicker process! All in all, love the service and interface that Truly provides! Review collected by and hosted on G2.com.
AC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Truly?
Easy to use, can sync call data to salesforce. Team is great at working with our company on custom features and resolving issues.
Easily find recorded calls and generate talk time and dial reports for our teams. Review collected by and hosted on G2.com.
What do you dislike about Truly?
It can crash during calls, or freeze altogether. You need to force quit and end the call, then restart and call back. Sometimes it freezes after a call has ended. This happens rarely, however, and the team at Truly is always quick to respond. Review collected by and hosted on G2.com.
Truly Categories on G2
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