Tropic has enabled our company to get our current software spend under complete visibility and control and craft an invaluable workflow for acquiring new vendors and services. We love the custom approvals flow, which has helped us bring all our teams to one place to vet and approve new purchases. On top of all of this, having the professional support of expert negotiators with experience acquiring the very apps we're purchasing has enabled significant savings. Super happy with the platform and team thus far. Tropic's personalized support and communication has made our experience particularly positive. Review collected by and hosted on G2.com.
While the team is agile and has been able to address many of product questions and requests quickly, Tropic is still a scaling company (and product) with a lot of features still to be added to the tool. Still a few minor wrinkles to iron out. Review collected by and hosted on G2.com.
92 out of 93 Total Reviews for Tropic
Overall Review Sentiment for Tropic
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On October 1st, my company started using Tropic. By November 15, with the help of the Tropic support team, we had designed an entirely customized and somewhat complicated workflow in time for 2025 Contract renewals. We had never used POs before and Tropic was the perfect fit.
Apart from the platform itself, which I find incredibly intuitive and versatile - and the fact it completely changed how we manage Contracts - my favorite thing about Tropic has honestly been the Customer Service. Probably the best support I've ever received, beginning from our introductory meeting, then onboarding and training support, to just day-to-day issues that come up. I feel confident that competent people are handling what I need in a professional but personable way.
They build trust. Review collected by and hosted on G2.com.
We use the platform slightly differently I think that some of their other customers, and a credit to the versatility of their platform to be able to accommodate a critical change we needed - at the same time, other areas are (currently) more cumbersome for us because of that - though I suspect may not require major changes, it's just waiting for that update one day. My examples would be reports, which I believe they are in the process of updating, and better filters.
We use ALOT of tasks and having better filters would honestly really help me manage a large volume of requests at once, which is what's happening now. Being able to filter by Approver (not just Department or Requestor) - things like that.
Our other issue is we are driven by Netsuite class (not Department) - and Tropic is completely organized around Department. I think if they continue to expand, they will be even more versatile. Review collected by and hosted on G2.com.
The most helpful thing about Tropic is the support of the product & success teams. They take feedback very seriously, and it feels like they are building the platform around your needs (in a good way). It's a very intuitive platform that can adds value across in multiple areas across the Procurment spectrum (spend management, requisition/workflow, renewal planning, contract management), but doesn't force you to do everything at once. Review collected by and hosted on G2.com.
There's still room for improvement with the functionality & ease of use. There's always a way to do something in Tropic, but occassionally, it takes more steps or is more roundabout than it should be. The weakest area of the platform is contract management and it doesn't have a lot of the same functionality as more traditional CLM platforms. Review collected by and hosted on G2.com.
The product has been very helpful in improving our procurement process and allowing us to track our spend. Also, Support, during implementation and after go-live, has been amazing! They have been very helpful on improving our use of the product and answering all of our questions. Shoutout Kelly Lytle for being a rockstar!! Review collected by and hosted on G2.com.
There are some aspects of the product that are still a work in progress. Currently, there are some items that require manual work arounds or there are items that cannot be edited (e.g. questions in the request form). Also, it is not possible to approve requests in Slack or email, which can lead to confusion on the approvers end. However, they are contanstly improving the product and accepting our feedback with grace! Review collected by and hosted on G2.com.
I really like how Tropic has people who are very help. Josh Small has helped us a lot with getting set up into Tropic which has been a big help. I also like how everything in in one place for Tropic. It provides excel sheets to help pull data quickly out of Tropic and makes processing data a lot faster. Review collected by and hosted on G2.com.
One thing I dislike abount Tropic is that I wish we were able to pull data out of Tropic that we can easily export into our accounting software so we can process the subscription invoices faster. Review collected by and hosted on G2.com.
I like that Tropic allows NetSuite integration which can flow the expenses into Tropic. It's helpful because I can keep track of the new vendors and expenses. It also reminds me to create new supplier profile in Tropic. Review collected by and hosted on G2.com.
Tropic is still missing customization feature for contracts. For example: if I were to upload contractors profile, then I would need an area to enter Rate instead of Total Contract Value. Review collected by and hosted on G2.com.
It's a good platform as a SaaS CLM or whatever other types of contracts you might want to enter as well. A really cool feature of Tropic that I've found quite useful is the Supplier Intelligence feature, which in the most simplest terms, provides benchmark pricing and other interesting market data and negotiating levers which, depending on the application you are looking for, can be really powerful in assisting with your negotiations for acquisition or renewal terms. It's very easy to use and when you have an issue or notice something that is off or needs to be fixed, the support team is very fast to respond and address or fix whatever issue you have noticed. Review collected by and hosted on G2.com.
The level of data in the Supplier Intelligence tool is a work in progress. Obviously, data is basd on the number of current clients using any given tool, so until Tropic both builds its customer base and/or finds a way to get market data from third parties that aren't clients, this feature will always have its limitations. When we started with Tropic it supported integration with our SSO client, Azure AD, to be able to pull usage data on various platforms, but it stopped supporting that integration, so we lost that functionality. Review collected by and hosted on G2.com.
Tropic is a fantastic tool for tracking a great number of services. The implementation team walks you through its capabilities, and the set up of it's robust conrols you may need, making integration as painless as possible. With visual workflows to track your approval matrix, and a lot of support. Then, when you are looking for new services to add, Tropic also suggests average prices, and helps you to compare similar services. Once you have your list of services used, you can also then report on these within the platform.
From having to overlook these services frequently, Tropic has made this much easier to manage as you are promted as things are coming up for renewal.
In summary, very easy with lots of great support. Review collected by and hosted on G2.com.
Any 'issues' we have encountered have been met with immediate support & training. Review collected by and hosted on G2.com.
Tropic has completely transformed our approval flow! It's interface is intuitive and easy to use. If any issues do arrise, customer support is very helpful and knowledgable as well. Review collected by and hosted on G2.com.
I have no dislikes. Tropic has been a terrific product from day 1 Review collected by and hosted on G2.com.
Our company has used Tropic for far more than we ever expected, we have stress tested their systems with all the types of things we use the product for and the Tropic Team is always happy to help and take our feedback on new features. I initially sought to use Tropic as a Contract Repository for our Vendors, but quickly saw the value in all the workflows they have. Our team uses Tropic every single day by routing ALL purchase requests within our Org through Tropic. The ease of setting up customizable workflows has allowed us to tailor make forms/flows for everything we need to approve at our company. The team is pleasant to work with and they are constantly evolving the product to help serve their customers! Review collected by and hosted on G2.com.
The only downside that I can think of is the inability to sync data in Tropic with our FP&A Software so there is manual work involved in making the two match. This can lead to discrepancies and/or confusion between sources but we are working to always keep the two up to date. Review collected by and hosted on G2.com.
The Tropic Platform is at the top of the list. The company needed a contract repository instead of just using Google Drive or Microsoft OneDrive. It is very helpful to have key dates established and when there were upcoming renewals to get the negotiations started. The next best thing was the service as a whole. Our specific Account Manager was always available and readily able to provide answers whenever needed. Review collected by and hosted on G2.com.
The only dislike would be that it feels that we have to manage everything where it may be better if there were suggestions on which vendors to use vs other based on utilization, but I've already seen enhancements to counter this point. Review collected by and hosted on G2.com.
