Navan (Formerly TripActions) Reviews & Product Details

The user experience is extremely intuitive. If you’ve booked travel before, you can quickly figure it out.

The mobile-first application makes on-the-go, real-time expense submission a breeze.

By eliminating traditional expense reports, it lets users focus on their core responsibilities instead of non-value-added compliance reviews. Compliance is built into the policies, and out-of-policy transactions are automatically flagged for review. Review collected by and hosted on G2.com.

While the NetSuite integration is reasonable, it is not as robust as some other applications. The types of transactions to integrate into NetSuite were somewhat limited.

Sometimes bookings came over on estimated values with a different actual value hitting the card. Made for some interesting reconciliations at times. Review collected by and hosted on G2.com.

I love the support - truly top tier. Very quick, and when not quick it's because the support team is doing what they can to resolve items quickly. They're easy to work with. I like the app as well for the most part. I think it has a pretty friendly interface, easy to filter options for hotels and rentals especially. I don't have to click around too much to get where I need to. Review collected by and hosted on G2.com.

The expenses section is a bit tedious. I can't submit multiple expenses at once and add details later; I have to upload a photo one at a time. Adding details to expenses or just adding receipts can be difficult, especially since it can reset to the top, making it time-consuming if I have a lot of expenses. In the app, when trying to book multi-city flights, I can't pick one flight and adjust the others from there like I can on desktop. I have a newer iPhone with the latest software. Review collected by and hosted on G2.com.

I like the UI of the Navan app. I feel like it's easy to use and easy to navigate. It's better than any other app that I use, like Expedia and all the other stuff. Navan makes it so much easier to book my work trips and even personal trips. It makes everything so much easier and organized. All I have to do is go to the app, and I see my flight information, hotel information, and if I rent a car, everything is in order, so it makes everything much easier. The initial setup was very easy; all I had to do was log in to my work email, use the authorization code, and I was already in. Review collected by and hosted on G2.com.

To be honest nothing. I love the product. Review collected by and hosted on G2.com.

Navan makes it easy to book flights, hotels, and vehicles all in one place, ensuring you don’t miss anything important for a business trip or a personal trip. It’s very straightforward to use: you just click the items you need to book, choose the prices that work for you, and lock in all of your reservations. It integrates everything into one easy-to-read itinerary, so you never miss a booking or reservation. Customer support is available at all hours if there are any issues or questions you may have. I’ve personally used it on numerous business trips between home and half way across the nation and, so far, I haven’t had any problems with the app or with support. Review collected by and hosted on G2.com.

So far, I haven’t experienced any issues while using the app. Review collected by and hosted on G2.com.

I use Navan for business travel and expense management. Overall experience has been positive. The platform is easy to use and intuitive, making travel bookings and expense submissions quick. Setup was straightforward and required minimal effort. Navan keeps travel and expense tools in one place. The mobile app works well and helps me manage receipts and trips on the go. Users I work with appreciate the convenience and automation of expense tracking. Review collected by and hosted on G2.com.

Some areas could improve. A few times booking steps felt unclear and unexpected charges appeared. Options for certain hotels and flights were limited compared with other tools. The approval workflow added delays for some expenses.

Overall, Navan handles travel and expenses efficiently and delivers solid value for teams. Review collected by and hosted on G2.com.

I like that the UI is pretty intuitive and easy to use. It's nice that it's available on an app, making it convenient for me as I don't have to do it on my computer. Usually, I like booking things on my phone, so it's nice that I can do it on my phone, especially when I'm already traveling. I can check to see the information directly there. For me, the initial setup was pretty easy, as I just downloaded the app and I've used it before. Review collected by and hosted on G2.com.

I feel like the pricing is higher sometimes than if I just book on the direct site itself. But since my company pays for it, it doesn't matter as much. Sometimes I feel like the flights will be in budget if I book them elsewhere, but they're not on Navan, so then I can't book them on Navan. So that's pretty annoying. And then I had a situation where I had to make major travel changes and Navan was really, really bad at handling that and the customer service. Also very bad. Review collected by and hosted on G2.com.

It’s incredibly easy to use. When I use the Navan card to make purchases, the process is so simple: I upload my receipt and can quickly choose the expense type, what it’s for, who it’s for, etc. There’s no need to send emails to other departments or spend extra time tracking down the information. Review collected by and hosted on G2.com.

So far, I haven’t found anything I dislike about Navan. It’s been a great tool for handling business purchases, and the overall experience has been consistently positive. Review collected by and hosted on G2.com.

Adopting Navan has streamlined travel booking across the company, not only for travelers but also for our finance and admin teammates, thanks to strong reporting and helpful dashboards.

Navan is a user-friendly travel platform with a clean UI and solid UX. For event organizers, it also offers great resources that make the overall experience easier and support better budget control.

Over the last year since we adopted Navan, the platform has continued to evolve, with regular new features and enhancements. Review collected by and hosted on G2.com.

There are very few points of sale. In practice, there are only four: the USA, the UK, Mexico, and Singapore. Other major countries, such as those in Europe or Brazil, are priced based on these existing PoS and end up being treated as international purchases, which adds extra fees to credit card payments. Review collected by and hosted on G2.com.

Navan is easy to use for both cardholders and admins. Ever since we went live with Navan, we’ve received many compliments from cardholders about how simple it is to manage transactions, especially compared with the system we used before. Review collected by and hosted on G2.com.

We really need the option to expedite card orders. Cards taking 3 weeks or more to arrive hurts getting new employees set up and existing employees moving. We've also had several times where we had to order the card multiple times because it got lost in the mail (we confirmed the address was correct). Also, I do not like all the policy levels, this seems to be overly complex and with transactions clearing in many different expense categories, it can be difficult to manage. Review collected by and hosted on G2.com.

I use Navan to book travel and manage expenses for a large number of staff within my organization. It's a simple system to use with excellent 24/7 support, which is particularly important as things can change quickly in business. I appreciate how it streamlines the booking process and saves a lot of time by eliminating the need to switch between multiple platforms. I really like its ease of use and the variety it offers in travel options. Plus, the simplistic way to upload and manage expenses is a big plus for me and my team. Review collected by and hosted on G2.com.

There can sometimes be issues with the system when it comes to complex multi-leg trips. There were a few issues with the initial setup because we have multiple jurisdictions. Review collected by and hosted on G2.com.