Tiledesk Features
What are the features of Tiledesk?
Communication
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
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Tiledesk Categories on G2
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Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 12 Tiledesk reviews. | 97% (Based on 12 reviews) | |
Notifications | Based on 12 Tiledesk reviews. Delivers notifications to both sides of the conversation. | 94% (Based on 12 reviews) | |
Targeted Emails | Based on 12 Tiledesk reviews. Sends automated emails to further engage clients and potential clients. | 92% (Based on 12 reviews) | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 12 Tiledesk reviews. | 97% (Based on 12 reviews) | |
Co-Browsing | As reported in 12 Tiledesk reviews. Allows agents to join a customer's browser session and navigate through the website with them. | 86% (Based on 12 reviews) |
Internal Use
Customization | As reported in 12 Tiledesk reviews. Allows users to customize chat colors, text, logos, and branding. | 92% (Based on 12 reviews) | |
Conversation Archiving | Archives conversations in a separate location for later reference. This feature was mentioned in 12 Tiledesk reviews. | 88% (Based on 12 reviews) | |
Lead Development | Enables employees to denote potential customers. 12 reviewers of Tiledesk have provided feedback on this feature. | 92% (Based on 12 reviews) | |
Knowledge Base | As reported in 11 Tiledesk reviews. Establishes a knowledge base for employee reference during conversations. | 92% (Based on 11 reviews) | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 12 Tiledesk reviews. | 97% (Based on 12 reviews) | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. 12 reviewers of Tiledesk have provided feedback on this feature. | 96% (Based on 12 reviews) |
Responses
Personalization | Provides personalized responses to interlocator based on segmentation or past responses. | Not enough data | |
Route To Human | Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. | Not enough data | |
Natural Language Understanding (NLU) | Can have a natural, human-like conversation with an interlocator. | Not enough data |
Platform
Conversation Editor | Allows business to edit conversations to meet the unique needs of one's business. | Not enough data | |
Integration | Gives users the ability to update systems, like CRM, based on conversations. | Not enough data | |
Human-In-The-Loop | Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. | Not enough data | |
Multilingualism | Can support effective translation for a wide variety of languages, even uncommon ones. | Not enough data | |
Quality | Quality control is performed by post-editing or by using a glossary. | Not enough data | |
Real-Time | Translation support is provided with near real-time responses during customer engagement. | Not enough data | |
Artificial Intelligence | Uses machine translation technologies to provide translation support. | Not enough data | |
Self-Improving | Continuously refines and improves translation support methods. | Not enough data | |
Volume | The translation engine is able to provide translation support to a large volume of translation requests. | Not enough data |
Channel
Security | All messages are either immediately deleted, or held in a secure location following regulations. | Not enough data | |
Omnichannel | Provides translation across all support channels like chat, ticketing, email, etc. | Not enough data | |
Privacy | Communication security meets HIPAA, GDPR, and CCPA regulatory standards. | Not enough data | |
Anonymity | Customer's anonymity is maintained. | Not enough data |
Customer Support
Text | Is able to process inquiries submitted by text data from live chat, email, or SMS | Not enough data | |
Speech | Comprehends human speech and can transcribe it to text for processing | Not enough data | |
Knowledge Base | The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries | Not enough data |
Automation
Ticket Resolution | The platform is able to automatically determine how to resolve help tickets without assistance by human agents | Not enough data | |
Customization | The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence | Not enough data | |
Intelligent Routing | When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to | Not enough data |
Artificial Intelligence
Learning | The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses | Not enough data | |
Language | Multilingual capabilities allow the AI to process inquiries from many languages | Not enough data | |
Conversational AI | The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
Automation - AI Agents
Sales Follow-Up | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Customer Interaction Automation | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Lead Generation | Allows users to automate the process of generating and qualifying sales leads. | Not enough data | |
Document Processing | Allows users to automate the handling, processing, and management of documents. | Not enough data | |
Feedback Collection | Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | Not enough data |
Autonomy - AI Agents
Independent Decision Making | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Task Execution | Provides the AI agent the ability to execute tasks without requiring constant user input. | Not enough data | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. | Not enough data |
