Textline Reviews & Product Details

It's very helpful to have multiple users answering texts together. It helps us tackle a large daily volume, but also allows staff members to step in and assist or correct s needed. It also keeps a long history if there is ever a need for us to look back at an earlier conversation for our records. The announcements and automations are also a helpful feature. It is quite easy to use and learn. I love the whisper feature and short cut responses as well.

UPDATE: Since I first left this review, textline has been much faster at responding to any minor issues we've had, that's been a great improvement. Review collected by and hosted on G2.com.

Lately textline has had a few bugs that have interrupted our services and ability to respond. Review collected by and hosted on G2.com.

Textline gives us the ability to communicate with our clients through text every day. Which makes it so convenient for us in so many ways. Textline keeps the client's phone numbers stored in the app for easy access, it allows us to keep record of the conversations, allows client to reach us before/after business hours and the best part is that we can acess it from anywhere. Customer service is always very efficient and will help resolve any problems in a very short amount of time. Review collected by and hosted on G2.com.

So far the only thing that we've had a problem with was not being able to search for conversations by date. However, after contacting customer service, they were able to get us the requested information within a few hours. Review collected by and hosted on G2.com.

The most helpful thing about Textline is being able to send messages to our customers because nowadays, most prefer it over a phone call or email. It is easy to acces, easy to use and customer support is great as they usually resolve it in under an hour. Review collected by and hosted on G2.com.

The only thing that is inconvenient about it is that you cannot edit a message after you send it and there is no way of unsending it either. We depend on Textline for our work day so if it is down, we have to wait to continue with our work. Review collected by and hosted on G2.com.

We love the feature of Textline HQ and the easiness of contacting them if we have any issues, but also, it is such a great resource for our company and our patients. We get so much good feedback!!! The search function works well to find details of certain messages, as well as textline organizes the messages well, it is easy to see which ones have not been addressed yet, and I love how easily you can see the message has been sitting there in your inbox. I also love the ability to assign certain conversations to certain people, that helps keep a team organized yet they can still work together. Review collected by and hosted on G2.com.

Honestly, not too much. The ony thing I would say is when we complete a conversation, with the green check mark to resolve it, but if the patient messages back, it doesn't assign it to the user who was speaking to them before they "unresolved" the conversation, that would be nice if it automatically did that. Review collected by and hosted on G2.com.

I loved that textline had an option to text enable a digital phone number that was voice only. Our company uses zoom phones so being able to text from a department number with a local areacode was a game changer. Especially in Alaska where non-local phone numbers are seen as immediate spam or phising attempts. Review collected by and hosted on G2.com.

Some of the phone number registration process could be a burden. Our CEO has sole signature authority for agreements, that presented a brief challenge durign setup. The carrier compliance took some work as well. Review collected by and hosted on G2.com.

Our team of specialized tech service customer support professionals have a very easy time using Textline to work together as a team talking to unlimited customers each day, often talking to many customers at the same time all throught the day, every day. Our team had no trouble integrating Textline into our ticketing system of choice (zendesk) and the implemented notes that are automatically kept there frequently help us unravel technical challenges we're working on. The few times we've had to reach out to Textline Customer Support they've been immediately responsive and quickly created tailor-made solutions for our team. Review collected by and hosted on G2.com.

The limitations on mass texting is somewhat restrictive, I've found myself scheduling a batch of texts individually rather than doing a group batch of texts. There are also limits on using our number as a shortcode reciever, but I'm not sure those limitations are textline's fault. Review collected by and hosted on G2.com.

UPDATED: 10292024: We've used the customer support function far more than we expected to, as the logic of "if this then that" isn't always obvious to our regimented brains.

We recently found our account was completely blocked from use by Twilio (the god of all text messages) for an innocuous conversation regarding a non narcotic pain relief option, and learned that some things we get asked about, we can't text about!

Textline (Sivan and Jenifer especially) helped coordinate a reinstatement of our ability to continue using the service.

An entire business day without the ability to text from the textline I've spent YEARS encouraging people to use? YIKES! It's scary to think someone else is reading our text messages and can cut off our service whenever they see fit, with no warning, and no ability to ask why, but that's life in 2024 I guess.

Pay a lot for a service and expect some sort of information as to why your account is forbidden? Nope, they don't care. Thankfully Textline has a direct line to the big boss of texts and we are back up and running. Probably only lost a few dozen customers and a few thousand bucks, no big deal. Review collected by and hosted on G2.com.

We never know when messages aren't being delivered. The only way to know if a message you sent isn't received by the receiver is when they type "huh?". We've tried shrinking messages and breaking them up, but they arrive out of order and some don't even arrive. So it's a crap shoot. But so is driving to work every morning. Review collected by and hosted on G2.com.

I love how efficient and organized using textline is. I can see when other coworkers have contacted clients, I can claim clients for my own, and I love the shortcut feature. I did not realize I could use it at first, now I use it almost every time I send texts! Sometimes a text is more convenient to answer than a call so it enables clients to get in touch with us when they otherwise may not . Review collected by and hosted on G2.com.

I do not have any complaints about textline at all. Review collected by and hosted on G2.com.

What I like the best about textline is how simple it is to communicate with customers at my work. It allows direct communicaton without comprimising my own phone number. It's secure and priviate and super easy to use. I always use textline every day, I log in every day of my shift. It is very easy to access on the internet and it is all embedded in one website. There is no need for multiple tabs open as this is an all in one platform. This service takes my customer service to the next level with direct contact. I establish a personal customer relationship with them knowing they can reach out any time. Texting is all combined into one which makes it easier to communicate. Review collected by and hosted on G2.com.

The least helpful thing about textline is Review collected by and hosted on G2.com.

The simple easy to use website and app. The website is very straightforward and I never run into any issues. Customer support is always quick to respond to my questions. Review collected by and hosted on G2.com.

The app can be a little slow and it doesn't automatically refresh so to get new messages to show up while you have the app open you need to close the app and reopen it. Review collected by and hosted on G2.com.