TeamViewer allows me to access our sites and run operations without having to be there physically. I no longer need to drive from plant to plant to fix computer problems or change program settings. If a plant goes down or has an issue, I can log into that plant in seconds to troubleshoot and identify the problem. And when I’m not in front of my computer, I can do the same from my phone. Also, having the ability to start and stop equipment from their phones has been a real game changer for my operators during maintenance and repairs. Review collected by and hosted on G2.com.

While the new TeamViewer interface works well and looks very appealing, I feel it isn’t as user-friendly as the older interface. Some features that used to be easy to access now take extra mouse clicks to reach. It’s not a huge issue, but it still makes certain tasks take a little longer than they used to. Review collected by and hosted on G2.com.

Teamviewer allows me to seamlessly and securely access our customer's computers, facilitating easy and secure technical support and training. The Copy-paste function between mine and my customer's computers has become invaluable to me, and with the ability to save an entire library of remote computers easily TeamViewer has become synonymous with my employer's remote support system. Review collected by and hosted on G2.com.

The only thing I dislike about teamviewer is that every now and then a connection can be quite slow, I suspect due to the secure proxy that TeamViewer might use to connect.

Every now and then I have to resort to a lesser, harder to use remote-connection product from another company purely to connect to some customers to avoid a 10 second delay on my mouse, something that does not happen on other remote access software via the same connection.

It would be great to have a way around this scenario. Review collected by and hosted on G2.com.

TeamViewer is excellent remote software. Device and user management is good and simple to use. Security is also solid, and can be set as high as you wish. Moving files to remote machines is a breeze, and the multiple monitor support is great. You can view multiple monitors the way want to see them rather than being stuck with one method. We support computers and users across a large geographical area, and TeamViewer lets us do it quickly. Review collected by and hosted on G2.com.

TeamViewer decided to bundle a bunch of computer management tools, which of course are at extra cost. Frankly, better tools are available elsewhere. The management tools bloat the interface and can make it difficult to find the remote control. The new interface is similarly bloated and is a giant step backwards, burying commonly used items in sub-menus. Fortunately, one can still use the old interface; Review collected by and hosted on G2.com.

I like that I can keep my entire fleet within this service and provide remote support when needed. Enrolling devices was generally straightforward. Support was quick to jump on a call with me to make sure that I understood how to resolve the issues that I had post my onboarding call. Review collected by and hosted on G2.com.

There are a few things that I do not like. The initial onboarding call was sped through. I understand that support knows the services front and back, but as a new user, I wish it would have been a little slower and included a test device to enroll. I use linux and the web works well 90% of the time but that other 10% is really felt when I am trying to connect to a device. I'm on Debian Linux and using Wayland, I cannot seem to get it to connect (yes, its in Beta). Can I change my session? Yes, but I have all my configs and do not want to lose that switching between X11/Wayland etc. Review collected by and hosted on G2.com.

What I like most is how quickly it connects you to end users with minimal friction. The setup is straightforward, and even non-technical users can follow the steps without much hand-holding. Session stability is generally solid, even on less-than-ideal networks, which is critical when working remotely across different sites or while traveling.

File transfer, multi-monitor support, and the ability to elevate sessions on the fly make it practical for real-world troubleshooting. It’s also a big plus that you don’t need a complex VPN setup to reach client machines. Review collected by and hosted on G2.com.

The ticket-based support experience could be improved. Response times and issue handling aren’t always as efficient or consistent as I’d expect. Review collected by and hosted on G2.com.

It just works, yes, it has issues sometimes, but its usually easy to talk the customer through getting it running again, then it works, if its run at start up, you can answer the UAC Prompts which other programs just show a black screen, the management interface is good, search and group computers Review collected by and hosted on G2.com.

It sometimes crashes, or fails to update properly leaving it not running, but you can usually talk the person through getting the Quick Support to get you connected. Like every other program, they update the main interface with out seeming to ask anyone, which is annoying, it would be nice if we can just stick with them improving issues in the current version rather than implementing new features that just dont seem to have been thought out or work properly

We are currently stuck with half our devices in a managed state and half in the legacy state, thank god for the search function

and the ability to delete devices is currently not 100£ working which is annoying Review collected by and hosted on G2.com.

TeamViewer is an excellent remote access solution that we use every day to support our customers. It provides fast, stable, and secure connections, which is essential when working on high-security access control systems. The software is easy to deploy, user-friendly, and allows us to troubleshoot issues quickly without traveling on-site. We also appreciate its unattended access feature and compatibility across multiple operating systems. Review collected by and hosted on G2.com.

The main drawback is the new interface. The previous computer and device list was more readable and easier to navigate, especially when managing a large number of customer systems. While the new design looks modern, it requires more clicks and makes it slightly less efficient for daily use. Review collected by and hosted on G2.com.

TeamViewer is really easy to use. A client calls me, reads out their ID and password, and I connect to their computer instantly. I can navigate their screens, see exactly what the client is doing, and help them with whatever they are stuck on. My team and I have been using TeamViewer for about ten years, and we have never experienced a connection drop. Even clients who don't have TeamViewer installed yet can easily download and set it up. The device list is also a useful feature for connecting to devices we access frequently; it allows for faster connections without the client needing to read out access details. In addition to PCs, we also use TeamViewer to connect to Android devices running our WMS application. Review collected by and hosted on G2.com.

The only thing I would add is the ability—if the user has multiple monitors—to have those monitors displayed simultaneously across multiple monitors on my end as well. Review collected by and hosted on G2.com.

TeamViewer is incredibly easy to set up and get running instantly. The quick-support module allows me to connect to clients and colleagues within seconds without them needing a complex installation. The interface is intuitive, and features like file transfer, clipboard sharing, and cross-platform connectivity (connecting from Windows to Mac or mobile) work very reliably during standard support sessions. Review collected by and hosted on G2.com.

The pricing model has become quite expensive for smaller teams and occasional users over the years. Additionally, the performance and screen-refresh rate can drop significantly if either side has a suboptimal internet connection, leading to noticeable input lag. I also find the frequent pop-ups and license reminders a bit intrusive when ending a session. Review collected by and hosted on G2.com.

Reliable unattended remote access for Windows kiosk PCs, easy deployment, works across many different network architectures without complex VPN setup, and generally stable performance for daily support tasks. Review collected by and hosted on G2.com.

Occasionally, a device shows as online but cannot be reached. In some cases, the issue resolves itself after waiting a few hours; in others, it may require a restart or local intervention. This is inconvenient when supporting unattended kiosk machines. Review collected by and hosted on G2.com.