196 Swapcard Reviews
Overall Review Sentiment for Swapcard
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The networking opportunities are great, the agenda looks neat and I like how Swapcard often has updates and relises new products. Review collected by and hosted on G2.com.
I don't really like the support team, they are not the most efficient in my opinion. Review collected by and hosted on G2.com.
Swapcard addresses all of th needs of my event and team while being managabe and efficient to build and use. Review collected by and hosted on G2.com.
It is a little basic, and in some cases, not as customizable as we'd like. Review collected by and hosted on G2.com.
The UI is very friendly and straightforward. It provides me with the features I am looking for as an event organizer. And we got good feedback from the attendees. Review collected by and hosted on G2.com.
For the business matching features, if we can set up the expiration date for each meeting, it will be much more effective. If the delegate does not respond to the meeting requested by the other side, the session will still be taken till the last minute. Review collected by and hosted on G2.com.
Can build the platform around your own use case
Easy to use and quick to onboard
Customer support is fast and helpful Review collected by and hosted on G2.com.
There are some bugs that occur from time to time but easily fixed Review collected by and hosted on G2.com.
The widgets for displaying content on another website. While this feature doesn't impact the app's use, it provides a way to keep your event's look, feel, and content cohesive across platforms. We attempted to use another system's embed option and quickly pivoted to Swapcard to deliver this functionality - even when we didn't utilize the app for the overall event. Review collected by and hosted on G2.com.
Some functionality could be more intuitive, especially regarding the user experience. It was unclear what features would and wouldn't be available when a user has been added to more than one group. Review collected by and hosted on G2.com.
Users can navigate public content quickly; we can build the experience by tailoring it to the event activities and schedule. In our case, we have a massive and complex program, and we can map it to swapcard in a way its easy to navigate. Review collected by and hosted on G2.com.
The onboarding experience for users could be better; having single sign-on with google auth improves it, but you need to build it outside and hook it up via saml. Also, the back office gets a bit slow, and you need a lot of clicks to edit sessions when the number goes over 100. Adoption of the app for in-person users requires a lot of communication, is not something that naturally happens by going to the event site. Review collected by and hosted on G2.com.
Swapcard's team is excellent! We had Robert as our sales rep and Deborah as our lead and they were easy to work with! We have used them for 2 years and will continue to use them for our events. The swapcard product is user friendly as our attendees and exhibitors were able to navigate easily. Review collected by and hosted on G2.com.
They use a 3rd party for gamification and we had issues with the set-up and functionality. Ultimately we made it work, however we do not plan to use this feature in the future. Review collected by and hosted on G2.com.
I am starting the use of Swapcard as an organizer and when triggering the support to answer some questions was promptly attended by the support team with speed and dedication. Review collected by and hosted on G2.com.
Each time I asked a question (in the same tícket) a new consultant performed my service which resulted in having to explain several times my problem and have several interpretations on the same subject. My suggestion is that the same attendant is responsible for the answers of the same tícket because it is almost impossible in just one email to receive the resolution of a problem. Another important item is that I am Brazilian and did not have any material / tutorial or attendant in Portuguese (Brazil) Review collected by and hosted on G2.com.
The client service is very good. They are following up closely and are very friendly. You always have the same contact points which is great.
The back end is very intuitive and it's quick and easy to create new platforms for different events.
Also, from a participant's point of view, it is very user-friendly.
I have tested and reviewed a lot of digital platforms and this one is the most complete. Review collected by and hosted on G2.com.
The fact that you are obliged to buy a package of at least 500 licenses (basically 500 participants) is a pity because sometimes we need less for smaller events. Review collected by and hosted on G2.com.
