SuprSend Pros and Cons

I worked in E-commerse and SuprSend built the platform that I would've otherwise had to build myself. Why is sending emails a hard problem? Because engineers should not manage content templates. We shouldn't have to store content as code and have to deploy all the time whenever a paragraph or image needs to be updated. This gives marketing and product teams the agility to adapt to trends quickly without waiting for slow cumbersome code reviews or integration tests. Finally, engineering only needs to properly populate the application with appropriate API calls with the right template variables, rather than worry about contente rendering, fallback variables, and misaligned layouts for emails.

On top of the basics, SuprSend provides user-initiated opt-out and communications preferences, event-driven email triggers, email digests and periodic roundups, and even a full-blown notification platform complete with pre-built React components. This saves much coding work needed to introduce a rich notification ecosystem to keep users engaged and coming back to our app. Review collected by and hosted on G2.com.

While SuprSend nails the basics and is feature-rich, some newer features are still being iterated on, and you might find that the UI hard to navigate until the feature is mature. Review collected by and hosted on G2.com.

1. It has very helpful SDKs plus documentation for getting started on any tech stack quicklu and easily. We use the Java SDK for sending notification and the react SDK to show in-app messages.

2. Intuitive and easy to use template builder for email, sms, whatsapp and inapp notifications.

3. Good support for a variety of vendors. We can pick and choose our email, sms and whatsapp vendors which gives us the ability to support any of our customers' exisitng vendors or pick the most suitable one.

4. Support for multitenancy is a god send!

5. The support on the slack channel is very good. They guide us for an easy implementaiton. Review collected by and hosted on G2.com.

Currently, the multitenancy is supported on a few channels like email and sms. It would be great if we had multitenancy for all channels.

AFAIK, this is in pipeline. So, fingers crossed! Review collected by and hosted on G2.com.

Suprsend has streamlined how we handle notifications. It’s a centralized system, which means we’re not wasting time building or maintaining multiple solutions. Platform is intuitive and scales with our usecases, which is exactly what we need. We’ve already launched notifications via Slack, email, text, and in-app feed, and everything has been smooth so far. The in-app feed also looks great right out of the box. Review collected by and hosted on G2.com.

The initial setup took around two weeks with two developers, which was a week longer than we hoped. That said, now that it’s in place, adding new notification channels and workflows is much quicker and easier—the platform is seamless to use. Review collected by and hosted on G2.com.

I recently integrated SuprSend into our system to build a custom in-app inbox featuring system notifications and a personalized feed for users. My experience has been overwhelmingly positive, especially when compared to other notification systems I've used in the past.

Pros:

Ease of Integration: Setting up both the frontend and backend components was straightforward. Everything worked right out of the box without any major hitches.

Control and Flexibility: The SuprSend dashboard is particularly user-friendly. It allowed our designers and content managers to control and update content independently, which was a huge plus.

Developer Support: The developer documentation provided was clear and comprehensive, making the integration process smooth for our technical team.

Exceptional Customer Support: The SuprSend team was extremely supportive throughout the setup process. They were readily available on their Slack channels to assist with any queries or issues we encountered. Review collected by and hosted on G2.com.

The product is intuitive to use; I didn't encounter any significant drawbacks during my usage. Review collected by and hosted on G2.com.

The document is very easy to read and tells me all about my requires.

The development team is very nice to respond to my bug report.

I found a bug with error message "webhook body render timeout" and they had a fix created within 24h, even though it didn't work properly but another fix applied later.

Finally I got my result.

It's very nice for me to using their product. Review collected by and hosted on G2.com.

I don't think there is abvious shorts on this product for me currently Review collected by and hosted on G2.com.

The user experience is amazing and they provide multiple languages support. Review collected by and hosted on G2.com.

I think things are quite well arranged. i don't see such downside. Review collected by and hosted on G2.com.

- We have been using SuprSend for more than 7 months and didn't face any issues as we scaled and started sending more notifications.

- I was working on integrating Suprsend with our backend and was able to complete the integration in just 2 days. The incremental effort to add a new notification is very less.

- It provides lot of features like user notification preferences, throttling, webhooks for email events.

- Both Nikita and Gaurav are very prompt in answering any queries and fixing any issues that we face. Review collected by and hosted on G2.com.

- Logging infrastructure can be improved to support more analytics. Review collected by and hosted on G2.com.

Everything you need to build customer-first notifications is provided out-of-the-box. We are able to improve notification experiences with ease.

We use their workflow engine, preferences and notification center.

Platform is easy to integrate and test, and is extremely stable.

Developer documentation and support is top notch. Review collected by and hosted on G2.com.

There are many concepts (as it is an infra layer). But once you understand them, they all fit in like building blocks, and you can design any complex notification usecase with ease.

SDK for Ruby on Rails is not there, but we ended up consuming their APIs directly. Review collected by and hosted on G2.com.

Easy setup of templates, workflows, integration, and vendors! The documentation really helped a lot and even if we need some help Suprsend team are keen on supporting us on our challenges. Review collected by and hosted on G2.com.

Nothing really, I wouldn't say missing features would be something to dislike. Review collected by and hosted on G2.com.

SuprSend’s workflow engine is incredibly powerful. We’ve set up multi-step notifications that would have been time taking to build on our own. The batching and digesting features are great to reduce notification overload. Review collected by and hosted on G2.com.

The setup and configuration process initially takes some time. But they have embeddable components to make it faster to go live. Review collected by and hosted on G2.com.