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68 SuprSend Reviews
Overall Review Sentiment for SuprSend
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Customer support whenever there is any issue/new feature request
Seamless experience of the product
Fantastic documentation to understand everything that is available on the platform Review collected by and hosted on G2.com.
Would like to have more and more features on the platform to support complicated marketing related use cases Review collected by and hosted on G2.com.
I like the fact that the product teams are now solely responsible for the template management, which previously used to be on the developer's plate as all the iterations needed to be done in the code itself. With SuprSend, the product teams now have the functionality of UI-based template management. Review collected by and hosted on G2.com.
They are good, haven't found any particular issues as of now. Review collected by and hosted on G2.com.
We have a lot of customers, and we send notifications to our customers (including admins and employees) and their third party stakeholders. They by-default need a white-labelled solution. And requirement of customization and therefore margin of error in handling multi-tenant templating systems in code is very high. That's why we went ahead with SuprSend becuase their multi-tenancy feature was one of the most matured functionality among other similar tools. And everything is available on front-end, so chances of error in visual elements is lower too. Review collected by and hosted on G2.com.
Robust multi-tenant functionality is present, it's enough for our use-case currently. It takes a bit of learning curve to know all the offerings they have, but once you use the platform it becomes easy. Review collected by and hosted on G2.com.
I like the APIs. They are simple and intuitive to work with. They also have great customer support! Review collected by and hosted on G2.com.
Analysing notification data on the platform is a little hard. Review collected by and hosted on G2.com.
I've been using SuprSend for around 6 months now and I'm blown away by how seamless and efficient it has made our communication processes. The ability to switch vendors easily has saved us so much time and resources. The all-in-one platform for all communications has made it so much easier for us to manage our notifications and keep track of user activity across channels. Review collected by and hosted on G2.com.
I haven't come across any major dislikes with SuprSend yet. The support team has been quick and knowledgeable whenever I had any questions. Review collected by and hosted on G2.com.
Observability in our notification systems had been one of the complex tasks for our engineering team. There are too much hassles involved here, which SuprSend abstracted away. A simple and powerful tool with robust observability features. Review collected by and hosted on G2.com.
Nothing to dislike, we had requested a way to export logs to our platform which they have implemented now. Review collected by and hosted on G2.com.
- lets me, as a tech founder, have full control over all outbound communication to my customers
- was very easy to integrate for my developers
- the suprsend team is super helpful and responsive Review collected by and hosted on G2.com.
UI is slightly hard to navigate around, but its still workable and does the job. Review collected by and hosted on G2.com.
Their template engine is highly customisable and can be operated directly from front end saving our time, while product team works on that. Review collected by and hosted on G2.com.
They have good support, though some of the common questions can be covered in their docs itself. Review collected by and hosted on G2.com.
Being a customer focussed company, we really needed the notifications to look slick while also getting delivered in time. SuprSend's templating feature answers to all those. Review collected by and hosted on G2.com.
One thing I found a bit frustrating is that I have to copy paste same content across multiple channels in their template group. If the content can be re-used nothing like it. Review collected by and hosted on G2.com.
