SuprSend Reviews & Product Details - Page 2

We are using the in-app inbox to send notifications to our SAAS users. Our developer said the integration with SuprSend was very easy and when he had questions their customer support was very responsive and helpful in clearing up any confusion we had. Review collected by and hosted on G2.com.

No real dislikes. I think in the future they may want to think more about the user interface for admins, think about simple tasks that an admin might want to do -like adding a subscriber to a list manually. Their API is super solid and simple. They will need to think about that same concept in the admin interface. Review collected by and hosted on G2.com.

The fact that developers just need to call one API and then build notification logic, templates, and configure channels on SuprSend, instead of in code, was much needed abstraction for the mess notifications created in code.

On top of APIs and dashboard, SuprSend also provides embeddable components that we can just drop in our website, and adjust to our designs, and we are good to go.

Documentation is neat, support is really good, and logs are very helpful. Implementation was smooth. Review collected by and hosted on G2.com.

For now, all of our usecases get solved. We would like to see user segmentation capability, so we can centralize our marketing notifications too. Review collected by and hosted on G2.com.

The team did an amazing job during the Onboarding process and understood our usecases. During the first demo call, what we saw was a demo tailored for our needs.

After getting setup with an account, we were able to try out the platform in a matter of a few hours. The documentation on their support website was easy to understand and follow along.

When providing feedback on a missing feature that would be a blocker for us, they acknowledged the usecase, committed to a timeline, and delivered on time.

The versioning of the templates, the ease of moving assets between environments, the observability of the notifications (for workflows and for users), are all built cleanly.

And finally, the team does an excellent job answering all Support questions. The limited that I see, there are no unanswered questions and/or unhappy users.

Kudos to the team! Review collected by and hosted on G2.com.

Nothing in particular. The team is receptive to feedback and is willing to work with us to understand the gaps in our requirements and their offerings, and to come up with a solution. Review collected by and hosted on G2.com.

1. Event based notification architecture decoupling workflow executions from event source.

2. Multiple notification channel management in one place

3. Inbox experience out of the box

4. Super supportive post sales support

5. There costs are very competitive.

6. Ease of implementation

7. Analytics available on the platform itself. Review collected by and hosted on G2.com.

None that I am aware of at the moment. All good Review collected by and hosted on G2.com.

We've been using SuprSend for the past few months to manage our multi-channel notification system, and we're impressed!

Suprsend has been a game-changer for managing notifications. We used to juggle different platforms for email, Slack, etc.

Now everything is under one roof, making it much easier to create, schedule, and track notifications.

Would recommend to other businesses? Absolutely! Review collected by and hosted on G2.com.

While SuprSend is user-friendly overall, there was a slight learning curve initially for our team to get familiar with all the features and functionalities. Review collected by and hosted on G2.com.

1) Centralize notifications across email, slack, teams, in-app

2) Stable & reliable product that works

3) Quick support from the team Review collected by and hosted on G2.com.

They currently miss support for notification analytics at tenant level on their dashboard, though we can get it synced to our DB. Review collected by and hosted on G2.com.

I really like their intuitive template engine, which is unified for all channels, and can handle complex logic too (loops, conditions). Moreover, there is versioning support so we can trace each and every change in templates and run experiments very easily. We also get a central repository of all channels at one place. Review collected by and hosted on G2.com.

Would like it if we could configure chat based responses to incoming messages on Whatsapp. Right now, we have built it in our code where we get responses via webhook from SuprSend and then write logic in code. If it was solved on SuprSend's platform it would have saved us that time and effort. Review collected by and hosted on G2.com.

Us being a management tool for schools, meant that there were a lot of notifications going out to our customers. Now as we solve for multiple use cases and have too many modules, there were naturally a lot of different types of notifications with varying degree of importance too. Our customers were requesting for a preference management solution so they could unsubscribe from notifications they didn't find important. There were also requests for sending a few notifications immediately and others as digests. SuprSend's inbox notifications along with preference management system provided us with a quick go-to-market solution without writing code. We compared SuprSend with other tools, and some of them were missing multi-tenant notification preferences, and others were providing only APIs, we fould only SuprSend's solution to be complete. Review collected by and hosted on G2.com.

Nothing as such, we got things delivered as promised. A little delay was there then the original estimated time, though it was still very quick. Review collected by and hosted on G2.com.

- Workflows and template creation is straight forward which involves less development effort

- Team is very quick in responding to the queries

- Multi tenant support

- Developer Documentation is good Review collected by and hosted on G2.com.

- The onboarding could have been better with detailed information of whom to reach out in the beginning itself. Review collected by and hosted on G2.com.

- Template management - Product team owns the templates, Saves dependency on developers.

- Complete visibility into each & every notification, failures, latencies - which was very much needed at our scale

- Better customer experience - Built-in features of channel routing and batching

- Standardization - Across all channels in the messaging & branding

- SuprSend Team - Very customer-oriented team. Consistently delivering features and support on time. Review collected by and hosted on G2.com.

- Failure alerts can be made better

- Webhook as a channel is also missing (though it is upcoming) Review collected by and hosted on G2.com.