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158 Square 9 Softworks Reviews

4.5 out of 5
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158 Square 9 Softworks Reviews
4.5 out of 5
158 Square 9 Softworks Reviews
4.5 out of 5

Square 9 Softworks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Square 9 SoftworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Des T.
DT
Senior Accountant
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Square 9 Softworks?

I love that I can search for any business document in one location, export it, print it, whatever I am needing to do. Also the fact that you can select who has access to which folders is a great security feature. This has helped our company be 100% paper less. I use this software numerous times a day as does many in our company. Customer support has been outstanding and highly recommend. When we first moved to Global Search it was very easy to implement and intergrate with our every day processes. Review collected by and hosted on G2.com.

What do you dislike about Square 9 Softworks?

When I download a document it opens has an Enabled file so I have to always click to open it again. Review collected by and hosted on G2.com.

Response from Square 9 Softworks of Square 9 Softworks

Thanks for your review, Des! We are thrilled to hear our software has helped your organization go completely paperless. We appreciate your feedback.

KL
Corporate Finance and HR Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Square 9 Softworks?

The ease of accessing all files without having to go to a paper copy.

We use this on a daily basis and we couldn't ask for a more convenient program. In an industry where we have to keep 40 years worth of testing results we would need a warehouse just to store everything on paper.

All levels of employees can access this with ease.

Customer support has always been very willing and accessible to help us if we need help. Review collected by and hosted on G2.com.

What do you dislike about Square 9 Softworks?

Integration process to a new scanner difficult but I will say that customer service is always very willing to help us through our issues and are willing to work with our IT dept. Review collected by and hosted on G2.com.

Response from Square 9 Softworks of Square 9 Softworks

Thanks for your review, Kathie! We are glad to hear our solutions have made accessing the files you need easier. We appreciate your feedback.

Braden W.
BW
Staff Accountant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Square 9 Softworks?

The proactive approach it allows my company to have when reviewing documents. We are in a business where we must have supporting documentation for every penny of expenditures and must have these readily avaialable for the state agencies in which we report to. Having the AP workflow tool eases my anxiety of whether I will be able to 1) find and 2) timely gather all expenses and invoices. Review collected by and hosted on G2.com.

What do you dislike about Square 9 Softworks?

It is very complex and implementation costs can be expensive, I see a lot of benefit in the long term but we are also being cautious with our dollars at the moment due to some other asset costs taking precedent. Review collected by and hosted on G2.com.

Response from Square 9 Softworks of Square 9 Softworks

Thanks for your review, Braden! We are glad to hear you have seen success with our workflow tool. We appreciate your feedback.

AC
Infrastructure Tech
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Square 9 Softworks?

Being an IT/Power user that uses the product daily, I appreciate the great support team and prompt response time on any questions or issues that may come up. The ease of use of the product is great. The endless functionality is extremely beneficial as well, weather it is creating a new workflow or archive to utilizing Globalforms. We have just began to scrap the surface with what Square 9 has to offer. Review collected by and hosted on G2.com.

What do you dislike about Square 9 Softworks?

I currectly do not have any complaints with Square 9, as everything functions as expected. Review collected by and hosted on G2.com.

Response from Square 9 Softworks of Square 9 Softworks

Thanks for your review, Aaron! We are glad to hear you have great experiences with our support team. We appreciate your feedback.

Darien Hundley S.
DS
Office Manager
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Square 9 Softworks?

The most helpful aspect of square9 is the amount of space that can be used to store files and documnetation.

The application is well organized and we use this in a number of different departments so each department may have certain access restrications and that helps keep everything nice and organized for every department.

Also me and my fellow employers use this application everyday. The implementation of this application was seemless and customer support is really good when needed. Review collected by and hosted on G2.com.

What do you dislike about Square 9 Softworks?

At times Square9 can have it's bugs with the global search portal. This can be with logging in or sometimes features will dissapear and the application just needs to be reset so that it can work. Review collected by and hosted on G2.com.

Response from Square 9 Softworks of Square 9 Softworks

Thanks for your feedback, Darien! We are glad to hear that our platform is helping keeping your departments organized. We appreciate your feedback.

Katie W.
KW
Controller
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Square 9 Softworks?

Square 9 has been an excellent tool for our company to keep our documents easily accessible electronically. Everything we're looking for is at our fingertips with easy-to-use search criteria and functionality.

Update to add that the AI component that has been emerging is very exciting and we're eager to implement it into our current use. I think it will be game changer in reading documents. Review collected by and hosted on G2.com.

What do you dislike about Square 9 Softworks?

There is nothing that we currently dislike. Square 9 is continually evolving with technology and ease of use. Easy to work with and maneuver across all departments. Review collected by and hosted on G2.com.

Response from Square 9 Softworks of Square 9 Softworks

Thank you, Katie! We are happy to hear how much you like using our solutions and how your company documents are easily accessible. We're happy to hear that you have eliminated paper copies and can more efficiently sort, download, and find the documents you are looking for. Thank you for your kind words! We appreciate all customer feedback and hope you continue to have a great experience using our solutions.

CM
Finance Officer/Admin Assistant
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Square 9 Softworks?

Square 9 offers a comprehensive and scalable solution for modern document management needs. Its user-friendly interface, robust features, workflow automation, integration capabilities, and excellent customer support make it a valuable asset for businesses seeking to enhance efficiency, productivity, and compliance in their document processes. Review collected by and hosted on G2.com.

What do you dislike about Square 9 Softworks?

We've not encountered any issues with Square 9 as of yet. Review collected by and hosted on G2.com.

Response from Square 9 Softworks of Square 9 Softworks

Thanks for your review Candace! We are glad to hear you are having success with our platform. Thank you for being a Square 9 customer.

LR
HR Support Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Square 9 Softworks?

It's a trustworthy software that can store our documents, going paperless. We use it for HR and Payroll, and student records. It's been easy to use and manage, plus implementation was super fast and easy.

Square 9 has been very fast with responding to any questions we have, and guiding to the correct person when needed. I also like there frequent webinars. Review collected by and hosted on G2.com.

What do you dislike about Square 9 Softworks?

At the moment I don't have any dislikes. Review collected by and hosted on G2.com.

Response from Square 9 Softworks of Square 9 Softworks

Thanks for your review, Liliana! We are glad to hear our software has helped you better manage your documents. Thank you for being a Square 9 customer.

AM
System Admin
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Square 9 Softworks?

It offers pre-configured templates and drag-and-drop tools, making it easy to set up workflows and manage documents without needing coding skills. Review collected by and hosted on G2.com.

What do you dislike about Square 9 Softworks?

Data retrieval can be challenging on the database end, especially when dealing with complex queries or large datasets. A more robust, user-friendly reporting or query tool would enhance accessibility and streamline data access for non-technical users. Review collected by and hosted on G2.com.

Response from Square 9 Softworks of Square 9 Softworks

Hi Ar-jay, thanks for your review! We are glad to hear that you have been digitizing your paperwork using our solutions. Thank you for being a Square 9 customer!

CL
IT Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Square 9 Softworks?

Our accounting department is very apprecitaive of this software, from the ease of use, quick customer and account manager support, to the user friendly environment, our company, will not choose any other vendor than Square9! Review collected by and hosted on G2.com.

What do you dislike about Square 9 Softworks?

I can only say good things about Square9, our team has no compliants or concerns. Review collected by and hosted on G2.com.

Response from Square 9 Softworks of Square 9 Softworks

Thanks for your review, Christopher. We are glad to hear our platform has helped improve your accounts payable department. We appreciate your feedback.