This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.
This is a highly powerful and flexible application. It operates with great reliability and is backed by outstanding support. When working on projects, I have found their staff to be both knowledgeable and approachable.
We use the workflow engine quite intense and most likely for use cases it wasn't intended for. But despite the stress we are adding to the system it works like a charm and allows to easily build the most flexible and demanding workflows and wicket solutions! The interface is user friendly and become more moderns and easy to use with every new version Square9 puts out Review collected by and hosted on G2.com.
Troubleshooting OCR-related issues can be quite challenging and often requires unexpected workarounds, which is surprising given that OCR is a core feature. While I am usually able to accomplish what I need thanks to these workarounds, there is definitely room for improvement. The audit log presents a similar situation. It records who performed an action on a document in Global Search, but it does not capture exactly what was done. I would appreciate an audit log that provides details similar to the version history feature in MS SharePoint. Review collected by and hosted on G2.com.
Thanks for your review! We've made some significant strides in our data extraction capabilities in the past few months. We have extraction profiles that let you fine-tune your OCR extraction, along with AI-based extraction that reads data more easily than ever (with much less maintenance).
I'll pass your feedback to our product team on the audit trail. It is worth mentioning that we do support versioning, which may allow you to see the individual changes that were made on a document if required.
Validated through a business email account
This reviewer was offered a nominal incentive as thanks for completing this review.
Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
