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The Best Social Software for Small Agencies
Ideal for streamlining your social media output
Sprout is the best social media management tool out there!
3,859 Sprout Social Reviews
Overall Review Sentiment for Sprout Social
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I love the ease of scheduling posts and the ability to move them around and edit them easily if needed. Review collected by and hosted on G2.com.
I wish that there was the ability to post in Facebook groups but that is mostly an issue with Facebook not Sprout. Review collected by and hosted on G2.com.
Makes it easy to produce/schedule content across multiple platforms. Love the reports and how customized you can organize the data. Review collected by and hosted on G2.com.
Have gotten incorrect data, largely when pulling from Facebook. Review collected by and hosted on G2.com.
So easy to navigate and have seamless transitions from the tool to the platform. Alyssa has been an amaizing resource for our team has we have begun training + implementing the platform for our personal use. Review collected by and hosted on G2.com.
Having to bucket prioties out team to team Review collected by and hosted on G2.com.
The reporting interface makes it really easy to summarize trends in audience growth and engagement across all acounts and platforms Review collected by and hosted on G2.com.
If anything, the process for connecting our accounts involved a little trial and error but eventually we successfully got them all set up. Review collected by and hosted on G2.com.
Being able to schedule, engage, and share a detailed calendar of all social posts. Review collected by and hosted on G2.com.
The listening feature is not incredibly straightforward. Review collected by and hosted on G2.com.
When onboarding into my current role I insisted that Sprout Social was a must for our social media needs. Being able to seamlessly post across platforms for large quantities of clients has streamlined my workflow and increased my productivity with ease. As someone who frequently uses social media channels, I find the implementation of features and access to support extremely beneficial. Not to mention the reports are extensive yet easy to navigate when communicating success with clients. Review collected by and hosted on G2.com.
While I wish some features were available immediately - I am fully aware that Sprout stays as up-to-date with social media platforms as they evolve. Review collected by and hosted on G2.com.
The Sprout Social Smart Inbox is an exceptional and unique feature which allows us to unify all of our social media profiles across multiple social networks into one place. Filters in the navigation bar allow us to triage mentions and in-bound messages by platform, profile, message type and more. Sprout Social also offers additional Smart Inbox features such as VIP Lists, automated Sentiment Scores, Rules and Tags.
As an example, we Tag customer service messages based on topics to understand demand, service improvements, social media content generation opportunities and more.
Sprout Social also offers an extensive range of Reports to assist with our performance reviews and speed up decision-making. Review collected by and hosted on G2.com.
Sprout Social offers users the ability to use their Social Listening functionality, which organisations can use to track brand mentions, product launches, and industry conversations.
Unfortunately, Sprout Social use a wizard-based setup which has a limited number of words/phrases per Topic. This can be a problem if you have a name which is fairly common because you'll quickly use up the word/phrase count on exclusions.
For example, one of our locations is known locally with a short, abbreviated name. While this is fine for those locally, the Social Listening Tool struggles to remove irrelevant mentions. Ideally, we would need the volume of words/phrases available in the wizard to be larger. Review collected by and hosted on G2.com.
I like the main dashboard layout and how easy it is to compare engagement rates between platforms. Review collected by and hosted on G2.com.
Some elements are not fully integrated, such as liking specific comments on Instagram. Review collected by and hosted on G2.com.
I like how easy it is to use all of the functions and features. I can run reports, post internal notes, and respond to social easily! Review collected by and hosted on G2.com.
I wish that Sprout Social would allow us to "enable" the comments on specific posts to reference the additional messages. Review collected by and hosted on G2.com.
