--- title: SpotOn Reviews meta_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 240 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 240 scale: '5' date_modified: '2026-07-22' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # SpotOn Reviews **Vendor:** SpotOn **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.4/5.0 **Total Reviews:** 240 ## About SpotOn SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry ## SpotOn Pros & Cons **What users like:** - Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. (84 reviews) - Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. (66 reviews) - Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. (49 reviews) - Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. (43 reviews) - Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. (28 reviews) - Users value the **streamlined platform** of SpotOn, integrating payment processing, marketing, and management tools effectively. (27 reviews) - POS Integration (22 reviews) - Efficiency (20 reviews) - Reporting (19 reviews) - Reliability (17 reviews) **What users dislike:** - Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. (26 reviews) - Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. (16 reviews) - Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. (15 reviews) - Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. (14 reviews) - Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. (13 reviews) - Payment Issues (12 reviews) - System Instability (12 reviews) - Update Issues (12 reviews) - Inadequate Reporting (11 reviews) - Users note the **integration issues** with essential platforms, impacting overall functionality and ease of use. (11 reviews) ## SpotOn Reviews ### 1. Love the team that come with Spot on! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2024 **What do you like best about SpotOn?** First time working with Reservation company, I don't know what to compare it to. The P.O.S. system is okay. I have worked with Aloha, Toast, and Square over the past 12 years of owning restaurants in San Francisco and Oakland. But, the biggest asset is the team that come with the account. We love Natala and her associates assigned to our restaurant. They work very hard and are passionate. They are so knowledgeable and flexible. Natalia shines...she is like 5 people, with so much energy and light! **What do you dislike about SpotOn?** -offering notes for reservation Reserve On gives the customers too much power. -handheld screen is tiny, i quit using the hand held. **What problems is SpotOn solving and how is that benefiting you?** no problems **Official Response from Allison Bailey:** > We're thrilled to hear that you love the team at SpotOn! Our team members, like Natalia, are dedicated to providing exceptional service and support to our clients. ### 2. Very helpful and informative **Rating:** 5.0/5.0 stars **Reviewed by:** Diana V. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about SpotOn?** All the tools the website gives you to solve the problems. **What do you dislike about SpotOn?** The time it takes to solve issues when calling support **What problems is SpotOn solving and how is that benefiting you?** Happy hour buttons **Official Response from Lauren Morgan:** > Thank you for your kind words. We genuinely appreciate your feedback. We’re proud to help support you and your business! ### 3. Amazing POS system and provider **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | General Manger and owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about SpotOn?** Spot on is amazing. A very simple process and computer to use. We can always get ahold of anyone first ring or two for any urgent issues when they arise "not often". **What do you dislike about SpotOn?** There isn't anything we dislike about spot on. **What problems is SpotOn solving and how is that benefiting you?** Spot on makes the system very user friendly. You can add things and they will be on the pos the same minute. Truly an amazing product. **Official Response from Allison Bailey:** > Thank you for your kind words! We're glad to hear that our system and support team have been meeting your needs effectively. ### 4. Restaurant success team the best **Rating:** 5.0/5.0 stars **Reviewed by:** Paige K. | Owner Mangrove Mike’s Cafe, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about SpotOn?** I am a new business owner and Spoton was already setup as the POS System. Jessica ans Jon from the Restaurant Success team have provided valuable insights on menu, pricing and User experience for both front and back of house. Additionally, the reporting was redesigned and allows us to closely monitor trends. I highly recommend spoton! The only comment is to expand the restaurant success yea to weekends and have each restaurant assigned to a rep. This allows relationship building and trust, driving profits. **What do you dislike about SpotOn?** Weekends could be covered by restaurant success rather than an overseas call center. At times, errors were made to menu but calling the main number. That is my only feedback as well as dedicated rep for each business with a backup contact. **What problems is SpotOn solving and how is that benefiting you?** We did a Redesign of new menu **Official Response from Allison Bailey:** > Thank you for your recommendation and feedback! We love to hear that our Restaurant Success team has provided valuable insights for your business. We feel lucky to have Jessica and Jon at SpotOn, and it's in our roadmap to expand the success team and continue training our weekend support staff to better support your business. ### 5. We had Todd Skaggs come out and do a health check. He is always so helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about SpotOn?** Easy to use, love the scheduling and the help receive **What do you dislike about SpotOn?** So far not a lot of downsides that we are seeing **What problems is SpotOn solving and how is that benefiting you?** Solving menu issues mostly **Official Response from Lauren Morgan:** > Thank you for your kind words! We’re proud to help support you and your business. ### 6. Fleet Wells - IT support for Parker's, Denver, Colorado. **Rating:** 5.0/5.0 stars **Reviewed by:** Casey A. | Senior Analyst, Board Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about SpotOn?** During business hours, Fleet Wells provided outstanding IT support when our systm failed. He was very knowledgible and stayed after hours on multiple occations to resolve the system issues Parker's was experiencing. **What do you dislike about SpotOn?** 24-7 support. We were unable to reach IT support after work hours and often had to wait up to two hours to receive a call back 24-7 support. **What problems is SpotOn solving and how is that benefiting you?** SpotOn was installed to replace previous POS system at Parker's Bar ### 7. Happy Restaurant Merchant **Rating:** 5.0/5.0 stars **Reviewed by:** Jean S. | Director of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about SpotOn?** Local support, 24/7 phone support on issues; POS very customizable. **What do you dislike about SpotOn?** 24/7 phone support agents' expertise not on the same sufficient level to resolve issue. **What problems is SpotOn solving and how is that benefiting you?** Tracking orders, labor expense, various business reports ### 8. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah L. | Owner/GM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about SpotOn?** The POS is user friendly for the employees **What do you dislike about SpotOn?** Was promised some things that did not happen or "changed" after set up. **What problems is SpotOn solving and how is that benefiting you?** Teamwork helps with efficient scheduling **Official Response from Allison Bailey:** > We're happy to hear that you find our POS system user-friendly for your employees. We apologize for any unmet promises or changes after setup. Your feedback is important to us, and we would like to ensure that you have a positive experience with our services. Please get in touch with our customer success team so we can address your concerns and work towards a resolution. ### 9. Provide useful help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about SpotOn?** Overall, the most helpful thing as a manager is being able to see all the active and closed orders and being able to adjust all of them. **What do you dislike about SpotOn?** Some of my staff have difficulty locating items that are occasionally concealed behind a search bar, but aside from that, there are no issues. **What problems is SpotOn solving and how is that benefiting you?** Ensure that the batching of orders is done intentionally, as there have been instances where it occurs automatically during a shift. ### 10. Satisfied! **Rating:** 5.0/5.0 stars **Reviewed by:** Nahaku V. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2024 **What do you like best about SpotOn?** Response Time is Quick! Customer Service is Great! **What do you dislike about SpotOn?** At the moment there is nothing that I can think of. **What problems is SpotOn solving and how is that benefiting you?** Our Island Rep helps us out with any issues that we run into. Having a rep on the island is very helpful. We no longer have to call the 1-888 and be on hold or wait for a call back. **Official Response from Allison Bailey:** > Thank you for your positive feedback! We're thrilled to hear that you are satisfied with our quick response time and great customer service. We're glad to hear that having an Island Rep has been beneficial for you and has helped resolve any issues quickly. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! ### 11. Experience with SpotOn as a Server **Rating:** 4.0/5.0 stars **Reviewed by:** Maxwell B. | Server, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about SpotOn?** Interface is simple to understand and quick to learn **What do you dislike about SpotOn?** Many aspects require management to make changes or other minor details, and management is not always around. **What problems is SpotOn solving and how is that benefiting you?** At this time, I am unaware of any problems being solved **Official Response from Allison Bailey:** > We appreciate your feedback and are pleased to hear that you find our interface quick to learn. We understand the frustration of needing management for certain changes and assure you it's for additional security. Thank you for your understanding. ### 12. Appetize makes it easy to order! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi S. | M & G Senior Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about SpotOn?** I love that there are photos of each dish with a descripton, like a resturant menu. It makes it very easy to place my order and get a notification when it is ready to pick up. **What do you dislike about SpotOn?** I didn't find any downsides to Appetize. I enjoy using it for on campus dining. **What problems is SpotOn solving and how is that benefiting you?** Appetize makes it easy for the customer to know what is on the menu for the day or week and it makes ordering a breeze. It makes it very simple for patrons to order and know what they are getting. It is good to let them know when it is ready for pick up as well so that they don't have to stand around and wait. ### 13. Spot on is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Rudy's C. | AGM, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about SpotOn?** The POS is very user friendly. I like all the different cutomizations that I can do. The back of house features are great. The online ordering is very customer friendly. Lots of reporting features. Everything that we want to change we can change or customize we can do it so easily. Jessica DiStefano is amazing! **What do you dislike about SpotOn?** It won't allow me to do a refund back onto someones card. It doesn't integrate with my payroll software. I'd like to be able to seperate guests on tickets. Call number doesn't communicate with the KDS. **What problems is SpotOn solving and how is that benefiting you?** We have tried several different POS systems. Spot on checks the most boxes for us. Allows me to truly customize what items go where. Offers suggestive selling features. **Official Response from Allison Bailey:** > Thank you for sharing your positive experience with SpotOn's POS system and online ordering features. We understand your concerns about the refund process and integration limitations. We've asked Jessica to reach out directly and help troubleshoot any of the items you mentioned were causing you trouble. ### 14. Sold on one POS that did not receive **Rating:** 0.0/5.0 stars **Reviewed by:** Andrew P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about SpotOn?** There are some great features and a few great staff (Jess & John). **What do you dislike about SpotOn?** There are features promised in a sales pitch that were not actually available. Lack of follow through on some employee's parts **What problems is SpotOn solving and how is that benefiting you?** Adjusting tips on handhelds, CREATING anew integration for me, seeing what individual people put on tabs with shared terminals, finally ensuring that we get a new router that was originally promised (4 months later). **Official Response from Allison Bailey:** > Thank you for your feedback. We appreciate your recognition of our great features and Customer Success Managers. We understand the importance of delivering on promised features and will take steps to ensure better follow-through in the future. ### 15. Challenges in Installation, Reporting, and Overall Product Performance **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about SpotOn?** - Ability to see condense commands to a single screen; 86 list **What do you dislike about SpotOn?** The hardware has several issues, including frequent lag times that impact workflow. Delays in order processing and general operations. Integration with Chowly has not been seamless: syncing errors and discrepancies that disrupt fulfillment. These ongoing challenges hinder productivity and create frustration for the team. **What problems is SpotOn solving and how is that benefiting you?** NA **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 16. Seamless transition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2024 **What do you like best about SpotOn?** Integrated our menu and system processes with ease. **What do you dislike about SpotOn?** Call in support is not the best. The waiting process to get off 'on hold' is long. **What problems is SpotOn solving and how is that benefiting you?** We had a very outdated POS and integrating to SpotOn provided updated technology with connection that always strong and doesn't glitch. ### 17. Spot On **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about SpotOn?** Brandon is very helpful rep. I love the pos system and marketing tools. **What do you dislike about SpotOn?** Accounting is not in person need to call online support **What problems is SpotOn solving and how is that benefiting you?** Our credit card refunds **Official Response from Allison Bailey:** > We're glad to hear that Brandon has been helpful and that you love our POS system and marketing tools. We understand the inconvenience of not having in-person accounting support, and we are continuously working to improve our customer service experience. Thank you for sharing your feedback with us. ### 18. SpotOn is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about SpotOn?** Our company has been using spot on for quite a while and we really appreciate the intuitiveness, adaptability as well as the customer service response times. Easy updates on products & pricing to keep our business rolling. Highly recommended. **What do you dislike about SpotOn?** Updates can sometimes bog down the day to day but hardly a complaint. **What problems is SpotOn solving and how is that benefiting you?** Moving from a local drive to internet driven makes any problem that arises an easy fix. ### 19. Great POS system **Rating:** 5.0/5.0 stars **Reviewed by:** Bill H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about SpotOn?** Service. Customer support is key here. They are always there and they are human. It is well organized and departments are always available to help with issues. Follow up via email on every ticket. Checkouts are fast and the menus are easy to change. Many additional services are available to ensure success. We are very happy with this system. **What do you dislike about SpotOn?** I do not have anything that would be considered a negative. **What problems is SpotOn solving and how is that benefiting you?** Fast checkout of customers. Ease of use. **Official Response from Allison Bailey:** > Thank you for your kind words! We're glad to hear that our customer support has been a valuable resource for you. We're committed to providing a well-organized and responsive service, and we're pleased to hear that it's making a difference for your business. ### 20. Awesome and professional. **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about SpotOn?** SpotOn representatives are very attentive and professional. I always get the help I need and they are prompt in responding to my emails and messages. Fleeton Wells and Wes are awesome! **What do you dislike about SpotOn?** There is nothing I dislike about the service. **What problems is SpotOn solving and how is that benefiting you?** SpotOn continues to work on the ease to work with the service when internet is down. **Official Response from Allison Bailey:** > Thank you for your kind words! We're glad to hear that our representatives have been able to assist you promptly and professionally. We will continue to work on improving our service, especially in situations where internet connectivity is a concern. ### 21. Great partnership with a top POS provider! **Rating:** 5.0/5.0 stars **Reviewed by:** Ken R. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about SpotOn?** I love how we are in a true partnership with the SpotOn team. They have been very transparent and willing to truly understand our business needs and work diligently to meet our needs. **What do you dislike about SpotOn?** Need to have the ability to hold on a credit card number for orders for another day and to make changes without fully voiding orders and redoing. **What problems is SpotOn solving and how is that benefiting you?** SpotOn is solving our need to have a truly cloud based POS system. This helps to ensure better user interaction and more accurate reporting. **Official Response from Allison Bailey:** > We're happy to hear that you're enjoying our partnership and cloud based system. I've spoken with your CSM, Jason, who has been in touch regarding help with holding a credit card. Please reach back out to him if you need any help with this or other questions. Thank you for taking the time to leave us a review! ### 22. SpotOn pos system #1 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about SpotOn?** Great customer service. Helpful always The system is very user friendly Easy to navigate Natala DiNoto has been supportive since we got the system. Always checking in on us **What do you dislike about SpotOn?** Nothing so far.We are pleased with this system **What problems is SpotOn solving and how is that benefiting you?** Easier pos system than our previous system More features and flexibility ### 23. Rough start but best expierence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about SpotOn?** I love their support team. It feels like I have my own personal squad at my right hand whenever I have questions. **What do you dislike about SpotOn?** It was a really rough start getting used to the new system because there was so much going on within the screen, BUT once we got used to it we realized there was more we could do than other POS systems. **What problems is SpotOn solving and how is that benefiting you?** Spot on has a couple issues with their website loading and they just started having this issue. They will continue to prove me right and get it fixed right away. **Official Response from Allison Bailey:** > We understand that getting used to a new system can be challenging, but we're glad to hear that you've discovered the additional capabilities of SpotOn and leaned on our support team! ### 24. Very nice and modern POS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about SpotOn?** The customer service is outstanding. Really like that support is available in Spanish and English. **What do you dislike about SpotOn?** Any outages issue like what happened on August 5th **What problems is SpotOn solving and how is that benefiting you?** Very nice POS provider for my restaurants and even having an offline mode is very beneficial ### 25. Spot On Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about SpotOn?** Spot On is easy to use which makes training for FOH effecient and effective. The new hires do not have to spend a lot of time learning the system. Implementation was quick and the system is used daily. Customer support is a minimal wait on time. **What do you dislike about SpotOn?** There have a been a few crashes....of course during the busy times, which made it extremely difficult to get through the rush with no POS system. Even though it was stressful, each situation was handled in an acceptable time frame. **What problems is SpotOn solving and how is that benefiting you?** Spot On helps with our product mix, and labor so we can run better numbers in order to increase profitability. **Official Response from Allison Bailey:** > Thank you for your positive feedback on SpotOn's ease of use and quick implementation. We apologize for any crashes you've experienced and appreciate your patience as we addressed these issues. We know how important reliability is and strive to stay on top of all outages. Thank you for choosing SpotOn! ### 26. Happy with our service! **Rating:** 5.0/5.0 stars **Reviewed by:** James D. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2024 **What do you like best about SpotOn?** I love that spoton comes with a restaurant success manager. Ours is Jonathan Smith and he is amazing! **What do you dislike about SpotOn?** There's not much I don't like about spoton. It can be confusing to solve problems sometimes, but we can always reach out to Jonathan. **What problems is SpotOn solving and how is that benefiting you?** SpotOn has awesome table layouts, printer features, and all around a great service for restaurants. **Official Response from Allison Bailey:** > We're delighted to hear that SpotOn is providing great features and service for your restaurant. We appreciate your feedback and are committed to continuously improving our platform. Jonathan is great, and we will pass along the feedback. ### 27. Spoton systems **Rating:** 5.0/5.0 stars **Reviewed by:** Ramses A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about SpotOn?** The most important for us is how consistent is with the system and it really doesn't go down in the middle of a big dinner rush **What do you dislike about SpotOn?** I got not much to say here everything works for us **What problems is SpotOn solving and how is that benefiting you?** No much here **Official Response from Allison Bailey:** > Thank you for sharing your positive experience with our system. We strive to provide a reliable service, especially during peak hours. ### 28. Dav Seaver is our hero. With him on the team, Spot On runs like a well oiled machine. **Rating:** 5.0/5.0 stars **Reviewed by:** Randy T. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about SpotOn?** Their implementation and support team seem to really care. **What do you dislike about SpotOn?** Sometimes support is unable to fix issues, but Dan is always willing to step in and assist in a pinch. **What problems is SpotOn solving and how is that benefiting you?** Reporting site makes my job much easier. ### 29. Excellent Service / Brandon Chamberland **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph L. | Bar Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about SpotOn?** First time user so its all new for me. Ease of making POS changes is helpful. **What do you dislike about SpotOn?** Nothing as of yet. Would like to know more about some administrator functions. **What problems is SpotOn solving and how is that benefiting you?** Streamline ordering for staff. **Official Response from Allison Bailey:** > We're glad to hear that you found our POS system easy to use for making changes. If you have any specific questions about administrator functions, please don't hesitate to reach out to our support team for assistance. ### 30. Delightful **Rating:** 5.0/5.0 stars **Reviewed by:** Bree S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2024 **What do you like best about SpotOn?** Daniel is very helpful. Very responsive. **What do you dislike about SpotOn?** I would like to be set up with more trainign when it comes to the little ins and outs of spoton **What problems is SpotOn solving and how is that benefiting you?** My payment terminals for my drive thru **Official Response from Allison Bailey:** > We're thrilled to hear that Daniel has been so helpful and responsive! We understand the importance of thorough training and Daniel will work to provide you with the additional support you need. We're committed to helping you make the most of your payment terminals for your drive-thru. ### 31. POS system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about SpotOn?** Its very easy to use and organized with very good costumer service **What do you dislike about SpotOn?** I dont really have complaints about it only the internet isues but hopefully is fixed **What problems is SpotOn solving and how is that benefiting you?** Only the internet connection but the technician he fixed, for benefit is the faster we work with costumer transaction. ### 32. Good Days and Bad Days with SpotOn **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about SpotOn?** Jessica DiStefano is amazing and always available to assist with BOH, Reports, Dashboard, Loyalty, and I’m sure a few other things I’m not naming that she’s helped us with. If she’s not readily available she makes the effort to reach out and handles the issue in a timely manner. **What do you dislike about SpotOn?** Support is a hit or miss, Implementations, not enough safety features with Online Ordering **What problems is SpotOn solving and how is that benefiting you?** At this time they are not solving any our problems or concerns. So at this time it is not benefiting us. **Official Response from Allison Bailey:** > Thank you for sharing your experience. We're happy to hear that Jessica has been helpful to you. We'd like to better understand your safety concerns with Online Ordering. Please pass those along to Jessica so we can better assist. ### 33. SpotOn exceeds our expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Tom P. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about SpotOn?** Flexibility of intergrations, quick/knowledgable support team. Website and apps are easy to navigate and produce useful reports quickly. Ability to see realtime numbers remotely. **What do you dislike about SpotOn?** No known downside. This is the first cloud-based system we've used. **What problems is SpotOn solving and how is that benefiting you?** SpotOn solved our problem of remote access to reports in realtime. The features of the system have made operations more effecient. **Official Response from Allison Bailey:** > We're delighted to hear that you're enjoying the flexibility of integrations, quick and knowledgeable support, and the ease of navigating our website and apps. Thank you for sharing your positive experience with SpotOn! ### 34. customer service hss been outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Founder | Brand Development | C.V.O., Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about SpotOn?** Customer service, technology, and price are important factors **What do you dislike about SpotOn?** some of the interfaces like 7shifts and inventory management is not there yet **What problems is SpotOn solving and how is that benefiting you?** great reporting ### 35. Fabulous help from Krystle **Rating:** 5.0/5.0 stars **Reviewed by:** Ann G. | Co manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2024 **What do you like best about SpotOn?** We love the reduced credit card expenses by using SpotOn. We also like the ability to use the handhelds. The help we receive from Krystle and her team is amazing too. **What do you dislike about SpotOn?** We do not care for the retail setup with the SpotOn system, but we understand they working to make improvements. **What problems is SpotOn solving and how is that benefiting you?** Reducing expenses **Official Response from Allison Bailey:** > We're delighted to hear that you are benefiting from the reduced credit card fees and the convenience of using handhelds with SpotOn. We're also grateful for your kind words about the help from Krystle and her team. We appreciate your feedback about the retail setup and want you to know that we are actively working to make improvements to address this concern. ### 36. Spoton has been very easy to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Chip W. | Owner / Partner / HMFIC, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about SpotOn?** having a great support person to call when I have an issue. She listens to my needs and trys to come up with a solution **What do you dislike about SpotOn?** Trying to get "COMMON SENSE" solutions implemented quickly to make the software more usable. Making changes to reports and emails easier to use. Better integration with cellular carriers to get SMS messaging to work. **What problems is SpotOn solving and how is that benefiting you?** They are working on getting some reports reformated and trying to get SMS messaging to work. Krystal with tech support has been great but she is running into road blocks trying to get SPOTON REPORT TEAM to get simply changes made to make the software more useable **Official Response from Allison Bailey:** > We're glad to hear that you've had a positive experience with Krystal. We understand your concerns about implementing solutions quickly and making the software more user-friendly. We are continuously working on improving our services and will take your feedback into consideration. ### 37. Krystle is the Best! **Rating:** 3.5/5.0 stars **Reviewed by:** Nilka B. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about SpotOn?** The most helpful thing/person is Krystle and Minako. They are always very attentive and willing to help. **What do you dislike about SpotOn?** Some reports are not so great and the login process jumping from one website to other to get different reports is a nightmare. **What problems is SpotOn solving and how is that benefiting you?** We had some duplicate transactions and guests were upset. Not sure why that happened. **Official Response from Allison Bailey:** > We're glad to hear that Krystle and Minako have been so attentive and helpful! We apologize for any issues with the reports and login process. Your feedback is valuable as we are redoing the login process to be more streamlined. ### 38. Spoton has been terrific **Rating:** 5.0/5.0 stars **Reviewed by:** Julie V. | Chief financial officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about SpotOn?** The support has been first class. They have responded quickly to every little issue I've had. **What do you dislike about SpotOn?** The processing fees are higher than I would like. **What problems is SpotOn solving and how is that benefiting you?** My main purpose in switching to Spoton was due to the lack of support I was receiving from NCR. Spoton has been so responsive. Its been the best experience **Official Response from Allison Bailey:** > We're happy to hear that our responsive support has made a positive impact on your business. Providing excellent support is one of our top priorities, and we're thrilled to have been able to exceed your expectations. Thank you for the feedback! ### 39. Easy to use POS with bad company restrictions. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about SpotOn?** SpotOn is easy to use. It was easy to program or make changes. We had a very smooth integration. **What do you dislike about SpotOn?** SpotOn doesn't integrate well with most programs. The customer service isn't good. It is frustrating how many things I don't have access to. I can't adjust tips after the day of. For payments, house accounts don't work well. The rewards system is ancient and it doesn't integrate with many systems. Their online ordering system itself works well, but if you want to limit how many order come in at a time, the OLO (online ordering) pacing is terrible. **What problems is SpotOn solving and how is that benefiting you?** We have shared several problems with Spot On but I don't think they are solving any of them. **Official Response from Allison Bailey:** > We apologize for the inconvenience you've experienced with our system. We appreciate your feedback and will work to improve our integration capabilities and customer service. I'd love to connect with you personally to address some of the difficulties you've mentioned. Can you reach out to me directly at abailey@spoton.com with more details? ### 40. Spot On.... started off slowly but coming on strong! **Rating:** 4.0/5.0 stars **Reviewed by:** Ralph A. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** SpotOn has a very clean and manageable format. The screens are very user friendly and finding items for my staff is a piece of cake. It also has a wonderful scheduling option in "Teamwork" which makes everything from writting schedules to tip distrubutiion a breeze. **What do you dislike about SpotOn?** Spot on has a very acccesable national customer service department. However, local support early on was fairly lacking. It recently has seen vast improvements. **What problems is SpotOn solving and how is that benefiting you?** SpotOn handles all of our labor tracking, scheduling, tip distrubution and all general POS needs. **Official Response from Allison Bailey:** > We are thrilled to hear that SpotOn, and specifically the Teamwork product, has been so helpful to you. We're always working on product and support improvements, and we hope to continue building our local support network. Thank you for taking the time to leave us this review! ### 41. I think SpotOn has some really great features but defiantly has it's limitations. **Rating:** 3.5/5.0 stars **Reviewed by:** Dominic V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** I like the reports function and like the layout. **What do you dislike about SpotOn?** Some features are not available like other POSI systems I have used before. I also do not like the Gift Card platform or the online ordering. The 3rd party delivery platfoprm is horable. I do not like that Spot On does not intergrate with our reservation system. The schedule software (Teamworks) is not user friendly at all. **What problems is SpotOn solving and how is that benefiting you?** Spot On with their indep reports help me run a more streamline and efficient restaurant. **Official Response from Allison Bailey:** > Thank you for sharing your thoughts on SpotOn. We're pleased to hear that the reports function and layout are working well for you. We understand your concerns about the limitations and will strive to improve our features and integrations in the future. I'd love to connect you with a dedicated representative to help you with Teamwork--can you reach out to me directly at abailey@spoton.com so we can assist? ### 42. Useful tool for busy restaurant. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about SpotOn?** -How immediate the POS terminals update -How personalized modifiers can be **What do you dislike about SpotOn?** -Needing to access Support for refunds/transaction management -The small font -Where the circle "information" button is located, the 'Logout' button should be in that space -Keeps saying the BoH SpotOn doesn't work with Safari :( -Handhelds are not conducive to tableside service **What problems is SpotOn solving and how is that benefiting you?** A need for a POS system. **Official Response from Allison Bailey:** > Thank you for sharing your experience with SpotOn. We understand your concerns and will work on improving the areas you mentioned, such as the font size and the compatibility with Safari. We appreciate your feedback. ### 43. Director of Food and Beverage **Rating:** 4.0/5.0 stars **Reviewed by:** Mustafa K. | Director of Food and Beverage, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2024 **What do you like best about SpotOn?** Quick and easy to use. It has the compatibility to adapt to the needs of the business. **What do you dislike about SpotOn?** The reporting isn't always very detailed for what you are looking for. **What problems is SpotOn solving and how is that benefiting you?** A more up to date POS system that is use friendly. **Official Response from Allison Bailey:** > We're glad to hear that you find SpotOn quick and adaptable. We are constantly working to improve our reporting functionality and hope it can better meet your needs as we grow! ### 44. User Friendly POS System. Good Customer Support. **Rating:** 4.0/5.0 stars **Reviewed by:** Barbarie's Black A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about SpotOn?** User Friendly POS system and good 24/7 Customer support **What do you dislike about SpotOn?** The billing when using a a SpotOn Dealer. **What problems is SpotOn solving and how is that benefiting you?** Having the cloud based system allows us more flexibility to work remotely. ### 45. Definitely an adjustment in the beginning, but well worth it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2024 **What do you like best about SpotOn?** I like having a dedicated person that I can reach out to for support. **What do you dislike about SpotOn?** Teamwork, the apps are confusing and hard for some staff to use. **What problems is SpotOn solving and how is that benefiting you?** SpotOn makes systems more efficient by having scheduling, payment processing, and POS all in one. **Official Response from Allison Bailey:** > Thank you for your feedback. We understand the importance of having a dedicated support person, and we will continue to work on improving the usability of our apps for all staff members. ### 46. Exceptional POS/BOH Management/Scheduling All Rolled Into One **Rating:** 5.0/5.0 stars **Reviewed by:** Trey D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** SpotOn is the first POS/BOH Management/Scheduling system that works seamlessly with our business model. It really frees up our management team to focus on the guest experience rather than hours of paperwork. **What do you dislike about SpotOn?** Once you get to know it, the downsides are very few and with each rollout of updates, the issues become less and less **What problems is SpotOn solving and how is that benefiting you?** Making it easier for our management to use and understand the full breath of running a restaurant. **Official Response from Allison Bailey:** > Thank you for sharing your positive experience with SpotOn! We're constantly working to enhance our system and make it even more user-friendly for our customers. ### 47. I have been very happy with the overall quality of Spoton FOH, BOH, and Reserve as whole. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** Support is usually very quick and helpful. Menu updates and changes are instant. Spoton OLO makes online ordering very clean and smooth for the in house staff. **What do you dislike about SpotOn?** This may be a personal experience but we have changed through a few different account reps and it makes it very hard to get a closer connection to the company. **What problems is SpotOn solving and how is that benefiting you?** Makes it easy to have everthing under one platform whether its for online ordering, the pos, reservations, websites and we will probably soon be using them for scheduling as well, so its one number to call if we need help or solve issues that we have. **Official Response from Allison Bailey:** > Thank you for your feedback about our support and the instant menu updates. We understand your concern about the changing account reps, and we hope that a relationship with your Client Success Manager (CSM) can create a more consistent experience for you moving forward! ### 48. Top Tier System **Rating:** 5.0/5.0 stars **Reviewed by:** benson w. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about SpotOn?** The service first orientation of the organization is the best asset. Product is great on many levels, specifically Teamwork. **What do you dislike about SpotOn?** Innovation is behind Toast and needs to catch up. QR, harware, KDS. Customer service is stronger than any POS company I've worked with previously, including toast, however the company can build in more systems and better framework.p **What problems is SpotOn solving and how is that benefiting you?** Tip payout Ordering Delivery Consilidation **Official Response from Allison Bailey:** > Thank you for your review! We're pleased to hear that you value our service-first approach and the strengths of our product, particularly in teamwork. We appreciate your feedback about the areas where you feel we can improve, and we are committed to ongoing innovation and enhancement of our systems. Your input is valuable to us as we strive to provide the best possible solutions for our customers. ### 49. SpotOn is a probably good startup **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about SpotOn?** I liked that they introcuded us Teamwork software. Also, the account manager/Customer Support (Jonathan Smith) is great to work with. **What do you dislike about SpotOn?** Their back office reporting and structure of menu are terrible... Not good for full service retaurants who want to analyze Sales, Pmix, Average check hourly, by revenue center, etc. They do not integrate with Rezy or Opentable either. **What problems is SpotOn solving and how is that benefiting you?** They did not really resolve anything except introducing us to Teamwork software.... We really had any issues. **Official Response from Allison Bailey:** > Thank you for sharing your feedback with us. We're glad to hear that you found the Teamwork software and working with Jon to be helpful. We apologize for the challenges you've experienced with our back-office reporting and menu structure. I've notified Jon, your CSM, to help you with both of these functions. ### 50. Spoton's team was amazing at helping us adopt their robust and evolving pos platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jon G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** The support they provide and eagerness to continually improve the product by working with their customers. **What do you dislike about SpotOn?** The current interface for refunds which they have already begun addressing based on customer feedback. **What problems is SpotOn solving and how is that benefiting you?** It provides a cost effective pos for full service restaurants that offers strong reporting and a great deal of third party integrations. **Official Response from Allison Bailey:** > Thank you for your thoughtful feedback! We're thrilled to hear that you find our team amazing and our platform robust. We appreciate your input on the refund interface, and you're correct that we're actively working to enhance that experience. ## SpotOn Discussions - [N/A](https://www.g2.com/discussions/appetize-faq) - 1 comment, 1 upvote - [View SpotOn pricing details and edition comparison](https://www.g2.com/products/spoton/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+23%3A13%3A34+-0500&secure%5Bsession_id%5D=79ad986a-b4de-48e4-b20a-7301c6ab0878&secure%5Btoken%5D=b59e4233087ea4a4d065a34e9e546dd83e9a831f22a13429415fb76fbc338348&format=llm_user) ## SpotOn Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [BeerSAVER](https://www.g2.com/products/beersaver/reviews) - [Checkmate](https://www.g2.com/products/checkmate-2024-08-21/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Fresh KDS](https://www.g2.com/products/fresh-kds/reviews) - [MarginEdge](https://www.g2.com/products/marginedge/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Sling](https://www.g2.com/products/sling/reviews) ## SpotOn Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Administration** - Menu Building - Inventory Management - Employee Scheduling - Reporting & Analytics - Loyalty Management **Platform Basics** - Reporting - Interoperability **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Multidevice Payment Acceptance **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Customer Management** - Customer Profiles **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Team Workflow **Inventory Management** - Track Inventory - Product Organization - Multilocation Inventory Tracking **Generative AI** - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top SpotOn Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews)