SpotOn Reviews & Product Details

I use SpotOn for the in-store point of sale, and it's a good POS. The card processing works reliably, and the hardware is solid. I find the loyalty setup pretty cool, and the reporting dashboard does exactly what a single location restaurant needs. Review collected by and hosted on G2.com.

The API access process is completely broken. It has been twenty-six days since the first request and I still don't have credentials. There's just a Google Form intake that starts another approval pipeline. There's no self-serve developer portal, no sandbox, no timeline. Support emails sometimes bounce back. If your business needs any sort of customer integration, you're at the mercy of internal handoffs, which is ridiculous. SpotOn is a closed loop system, making it really hard to integrate deeply for a single user experience without porting out to something else. Review collected by and hosted on G2.com.

BEst part is that it is easy to use and POS layout makes daily transaction very simple for the staff and system runs very smoothly keeps all of it very organized from order to the payment and reporting tools are good and clear and helps to track the sales without going through any complicated menus Review collected by and hosted on G2.com.

some of the feature are very restricted without upgrade and kind of expensive and slow customer support during busy hours , small issue is that updates sometime changes the interface so people need time to adjust Review collected by and hosted on G2.com.

I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appreciate having Kaitlin Zimmerman as a dedicated asset to our account, as she helps expedite solutions to the issues we might have. Her support has been a game changer for us. I'm also glad that we chose SpotOn because, despite an early misunderstanding about credit card fees, the setup was easy, and overall, SpotOn has been a great fit for our needs. Review collected by and hosted on G2.com.

Nothing major, but we've given Kaitlin some suggestions for product utilization that we would like to see in the future to help streamline the experience. Also, the sales individual initially told us all credit card fees were 1.9%, which wasn’t correct, and he should not have told us that. Review collected by and hosted on G2.com.

Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, which makes day-to-day management much easier. The trainers at Spot On are also friendly, patient, and communicate very clearly. I also like the reports, especially that we can customize them, because they provide deeper insight and help drive better decisions that can benefit the business. Review collected by and hosted on G2.com.

Feature requests or enhancement feedback sometimes take longer than expected to be addressed. The mobile app could also be much smoother, and the learning curve can feel overwhelming for new users at the beginning. Review collected by and hosted on G2.com.

I like SpotOn for its simplicity and efficiency. It combines scheduling, payment processing, and marketing in one place, saving me time and reducing stress. The automated reminders and easy-to-use dashboard make managing appointments effortless. Plus, the integrated tools help strengthen customer relationships and boost business growth. It's really ideal for managing appointments and customer engagement by streamlining scheduling and tracking client interactions. Review collected by and hosted on G2.com.

Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curve: Initial setup can feel complex for new users. 3. Mobile experience: App performance could be smoother. 4. Reporting depth: Analytics are helpful but lack advanced insights. Review collected by and hosted on G2.com.

I really like the customer service with Angel at SpotOn. He has been amazing, helpful, and always there for us, whether it's via text, Zoom, or calls. He's super communicative. I find the back of the house part of SpotOn to be user-friendly, making it easier for someone who's not tech-savvy. I can navigate it much easier than other systems I've used before. Review collected by and hosted on G2.com.

I find there's too many avenues that are difficult, but SpotOn makes it easier now. There used to be issues with credit card and crediting back, but it seems to be getting better. The initial setup wasn't very smooth, but the gentleman isn't there anymore so it's kind of a moot point. However again I can't speak highly enough of Angel and how helpful he has been. Review collected by and hosted on G2.com.

I like SpotOn's back of house features and their reporting capabilities. It's pretty good when you need help with something, and they make it easy to use and learn for new people. I also appreciate how it provides insight into what we sell the most and what people tend to minus the most from certain entrees. Review collected by and hosted on G2.com.

I think what could be improved is part of the back of the house, especially tracking certain things when people change prices or void things. I want to be able to track pricing events better, like seeing how much they charge per item if they change the price. If they change the price from $4.99 to $2.99, I want to see that. Or if there's a changing event that changes a price by a dollar down, it'd be useful to see all that. Review collected by and hosted on G2.com.

I like the user experience with SpotOn the most. I can organize the screens, menus, and modifiers super easily. It makes the inventory process and labor tools very functional. Tom and Nate did an amazing job of working through the kinks and continuing the support after our launch. Additionally, integrating with DoorDash as a delivery provider works well. Review collected by and hosted on G2.com.

Making changes to the details of menu items and add-ons or modifiers is a little tricky. Review collected by and hosted on G2.com.

SpotOn provides me with a comprehensive platform that combines POS, reporting, and customer engagement tools all in one place. I find the system easy to use, and it offers customization options that fit my business needs. The reporting features are especially useful, allowing me to monitor sales and inventory in real time. I’ve also found their customer support team to be responsive and helpful, both during the initial setup and whenever I’ve needed troubleshooting assistance. The installation process is straightforward, and their support team, along with on-site technicians, have been incredibly helpful throughout. Review collected by and hosted on G2.com.

The pricing structure becomes confusing when you start adding extra features, and the overall cost can increase rapidly. The system sometimes experiences glitches and relies significantly on a stable internet connection, which can be problematic during periods of downtime. Additionally, it takes some time to become familiar with certain advanced features. Review collected by and hosted on G2.com.

What I like best about SpotOn is how intuitive and reliable the platform is. It brings together key tools in one place, which helps streamline daily operations and reduces the need to juggle multiple systems. I also appreciate the responsiveness of the support team and how the system continues to improve based on real business needs, making it easier to work efficiently and stay organized. Review collected by and hosted on G2.com.

For Campaign Studio. An ability to send out a test email to a different email. Email campaign schedule that really use up the physical store's timezone. Review collected by and hosted on G2.com.