SpotOn
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SpotOn
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4.4 out of 5 stars
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SpotOn Reviews & Product Details - Page 9

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SpotOn Overview

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What is SpotOn?

SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry

SpotOn Details
Product Website
Discussions
Languages Supported
English
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Product Description

SpotOn offers merchant services, integrating marketing and payments with a simple platform.

How do you position yourself against your competitors?

Local businesses deserve a partner who shares their values of hard work, integrity, and treating customers with respect. That’s why at SpotOn we not only provide powerful technology to help clients run and grow their business, but also back it up with personalized service and support. When you work with SpotOn, you’re entering into a relationship—not a contract—built on the simple truth that shared respect drives shared success.

Seller Details
Seller
SpotOn
Company Website
Year Founded
2005
HQ Location
San Francisco, US
Twitter
@SpotOn
3,276 Twitter followers
LinkedIn® Page
www.linkedin.com
2,649 employees on LinkedIn®
Description

SpotOn’s mission is to develop software and payment technology for people who want to run their business on their own terms. Because if you’ve got the courage to strike out on your own, you ought to have the freedom to do things the way you want and go as big (or stay as small) as you want. You decide how to run your business. We’ll build technology that works the way you work. And we’ll back it up with a
4/7 team of experts who will make sure it always does—with fairness, flexibility, and a personal touch. Because that’s the way we work.

Lauren M.
LM
Overview Provided by:
Lauren Morgan

Recent SpotOn Reviews

Maile J.
MJ
Maile J.Small-Business (50 or fewer emp.)
4.0 out of 5
"A learning curve with benefits"
We love our customer service, Stephanie and Brandon and Paul our installer have all been incredible. We went from an old school legacy system and i...
Read more
Chad W.
CW
Chad W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great support and service"
It is industry leading technology and fills a need for tableside service that is unparalleled
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Spot On"
Brandon is very helpful rep. I love the pos system and marketing tools.
Read more

SpotOn Pricing

Quick start
Starting at $0.00
Counter-service
Starting at $99.00
Full-service
Starting at $135.00
See all 3 SpotOn pricing levels
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SpotOn Media

SpotOn Demo - A Variety of Hardware Options
Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, and more.
SpotOn Demo - SpotOn Handhelds
Tap, dip, or swipe. Done. The built-in payment reader makes paying by credit card or gift card a snap.
SpotOn Demo - Sleek and Reliable.
Work better with tools that work together.
SpotOn Reserve. Say goodbye to third-party per-cover reservation fees and hello to creating an even better guest experience.
Play SpotOn Video
SpotOn Reserve. Say goodbye to third-party per-cover reservation fees and hello to creating an even better guest experience.
Drive visits all year long with SpotOn AI Marketing Assist. You no longer have to find time for marketing your restaurant – we’ll do it for you.
Play SpotOn Video
Drive visits all year long with SpotOn AI Marketing Assist. You no longer have to find time for marketing your restaurant – we’ll do it for you.
Everything you need in a POS.
Play SpotOn Video
Everything you need in a POS.
SpotOn Teamwork. Simplify your day-to-day operation by bringing all aspects of managing labor—scheduling, tip distribution, payroll, and employee engagement—into one solution.
Play SpotOn Video
SpotOn Teamwork. Simplify your day-to-day operation by bringing all aspects of managing labor—scheduling, tip distribution, payroll, and employee engagement—into one solution.
Hospitality is built into everything we do, and every product we make. The secret ingredient? Great people, of course.
Play SpotOn Video
Hospitality is built into everything we do, and every product we make. The secret ingredient? Great people, of course.
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125 SpotOn Reviews

4.4 out of 5
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125 SpotOn Reviews
4.4 out of 5
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125 SpotOn Reviews
4.4 out of 5
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SpotOn Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SpotOnQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Restaurants
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

I liked that they introcuded us Teamwork software. Also, the account manager/Customer Support (Jonathan Smith) is great to work with. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Their back office reporting and structure of menu are terrible... Not good for full service retaurants who want to analyze Sales, Pmix, Average check hourly, by revenue center, etc. They do not integrate with Rezy or Opentable either. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

They did not really resolve anything except introducing us to Teamwork software.... We really had any issues. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
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Thank you for sharing your feedback with us. We're glad to hear that you found the Teamwork software and working with Jon to be helpful. We apologize for the challenges you've experienced with our back-office reporting and menu structure. I've notified Jon, your CSM, to help you with both of these functions.

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JG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

The support they provide and eagerness to continually improve the product by working with their customers. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

The current interface for refunds which they have already begun addressing based on customer feedback. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

It provides a cost effective pos for full service restaurants that offers strong reporting and a great deal of third party integrations. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

Thank you for your thoughtful feedback! We're thrilled to hear that you find our team amazing and our platform robust. We appreciate your input on the refund interface, and you're correct that we're actively working to enhance that experience.

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Verified User in Restaurants
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Jessica DiStefano is an asset to SpotOn with how she handles our ongoing issues Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Implementations, Online ordering and weekend support is a joke Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

They are not solving anything we ask. We've been waiting 3 years for something we were told was a top priority Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
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We apologize for the issues you are experiencing and understand your frustration.

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Share
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Marco C.
MC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

The ease of use. The customer service is outstanding--responsive, efficient and very friendly Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Having serious issues with getting an integrated system of our e cards Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

POS issues that arise over the course of a regular work day. Entering menu items, pricing and delivery to appropriate printers. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

Thank you for the positive feedback on our ease of use and customer service. We apologize for the challenges you're experiencing with the integrated system for your e-cards. Our team is here to help address this issue for you. Please contact our support team or your dedicated CSM so we can work on a solution together.

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Verified User in Restaurants
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

The adaptability of the system and BoH, how easy it is to make changes to the menu. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

the changes in the menu are fast but when we make changes it's too easy to accidentally change something unintentionally. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

credit card passthrough, it cuts a major bill for the business and encourages cash payments. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

We're glad to hear that you find SpotOn adaptable and easy to make changes to the menu. We understand your concern about accidentally changing something unintentionally and will pass this feedback along to our development team for consideration.

Helpful?
Share
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JH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Spoton is very user friendly from the POS to the backend. I love that I can manage almost everything from my phone as well. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

A few features that other pos systems have but have heard they are in the works! Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Streamlining our systems. Online ordering Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

Thank you for sharing your positive experience with SpotOn! We're committed to providing a seamless and efficient POS system, and we're glad to hear that it's making a difference for your business.

Helpful?
Share
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Pat H.
PH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

From implementation to ease of use by our employees, SpotOn has been great for us. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Some third party vendors do not integrate well because of lack of API. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Having one POS system for all our restaurants has helped us become more efficient. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

We're thrilled to hear that SpotOn has been a great fit for your restaurants and that it has helped improve efficiency. We appreciate your feedback on the third party vendor integration and will continue to work on improving our API capabilities.

Helpful?
Share
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RG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

The connection between spoton reserve and the POS and the reporting features Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

SAS. While the fees aren't bad the fact that they will Be charged in perpetuity is a bit of a drag Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Any issues I have are addressed immediately and professionally Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

Thank you for letting us know that you're enjoying the connection between SpotOn Reserve and the POS, as well as the reporting features. We understand that fees can be a drag, but we do invest them back into maintaining software and constantly improving our offerings.

Helpful?
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AP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

I love the reporting aspect of SpotOn and the way it allows me to track employees, and sales, and time... The reporting program allowed me to increase profitablilty Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Glitching when it's super busy- but I don't know that the glitching is exclusive to SpotOn. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

SpotOn solved the problem of making it easy to determine sales / hour / employee. The benefit was being able to schedule employees to shifts that matched their skill set. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

Thank you for sharing your experience. We're glad to be a part of your success!

Helpful?
Share
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DC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Easy to use FOH interface and helpful customer service to user challenges, variety of features for different styles of establishments Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

User interface/appearance of back office Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

There are no current issues. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

We're delighted to hear that you find our variety of features helpful for different styles of establishments. We're sorry to hear that you're not completely satisfied with the user interface/appearance of the back office. We appreciate your feedback and you can always reach out to your CSM with suggestions for us as we make improvements. Thank you for choosing SpotOn!

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