SpotOn
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SpotOn
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4.4 out of 5 stars
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SpotOn Reviews & Product Details - Page 7

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SpotOn Overview

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What is SpotOn?

SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry

SpotOn Details
Product Website
Discussions
Languages Supported
English
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Product Description

SpotOn offers merchant services, integrating marketing and payments with a simple platform.

How do you position yourself against your competitors?

Local businesses deserve a partner who shares their values of hard work, integrity, and treating customers with respect. That’s why at SpotOn we not only provide powerful technology to help clients run and grow their business, but also back it up with personalized service and support. When you work with SpotOn, you’re entering into a relationship—not a contract—built on the simple truth that shared respect drives shared success.

Seller Details
Seller
SpotOn
Company Website
Year Founded
2005
HQ Location
San Francisco, US
Twitter
@SpotOn
3,276 Twitter followers
LinkedIn® Page
www.linkedin.com
2,649 employees on LinkedIn®
Description

SpotOn’s mission is to develop software and payment technology for people who want to run their business on their own terms. Because if you’ve got the courage to strike out on your own, you ought to have the freedom to do things the way you want and go as big (or stay as small) as you want. You decide how to run your business. We’ll build technology that works the way you work. And we’ll back it up with a
4/7 team of experts who will make sure it always does—with fairness, flexibility, and a personal touch. Because that’s the way we work.

Lauren M.
LM
Overview Provided by:
Lauren Morgan

Recent SpotOn Reviews

Maile J.
MJ
Maile J.Small-Business (50 or fewer emp.)
4.0 out of 5
"A learning curve with benefits"
We love our customer service, Stephanie and Brandon and Paul our installer have all been incredible. We went from an old school legacy system and i...
Read more
Chad W.
CW
Chad W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great support and service"
It is industry leading technology and fills a need for tableside service that is unparalleled
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Spot On"
Brandon is very helpful rep. I love the pos system and marketing tools.
Read more

SpotOn Pricing

Quick start
Starting at $0.00
Counter-service
Starting at $99.00
Full-service
Starting at $135.00
See all 3 SpotOn pricing levels
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SpotOn Media

SpotOn Demo - A Variety of Hardware Options
Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, and more.
SpotOn Demo - SpotOn Handhelds
Tap, dip, or swipe. Done. The built-in payment reader makes paying by credit card or gift card a snap.
SpotOn Demo - Sleek and Reliable.
Work better with tools that work together.
SpotOn Reserve. Say goodbye to third-party per-cover reservation fees and hello to creating an even better guest experience.
Play SpotOn Video
SpotOn Reserve. Say goodbye to third-party per-cover reservation fees and hello to creating an even better guest experience.
Drive visits all year long with SpotOn AI Marketing Assist. You no longer have to find time for marketing your restaurant – we’ll do it for you.
Play SpotOn Video
Drive visits all year long with SpotOn AI Marketing Assist. You no longer have to find time for marketing your restaurant – we’ll do it for you.
Everything you need in a POS.
Play SpotOn Video
Everything you need in a POS.
SpotOn Teamwork. Simplify your day-to-day operation by bringing all aspects of managing labor—scheduling, tip distribution, payroll, and employee engagement—into one solution.
Play SpotOn Video
SpotOn Teamwork. Simplify your day-to-day operation by bringing all aspects of managing labor—scheduling, tip distribution, payroll, and employee engagement—into one solution.
Hospitality is built into everything we do, and every product we make. The secret ingredient? Great people, of course.
Play SpotOn Video
Hospitality is built into everything we do, and every product we make. The secret ingredient? Great people, of course.
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125 SpotOn Reviews

4.4 out of 5
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125 SpotOn Reviews
4.4 out of 5
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4.4 out of 5
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SpotOn Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SpotOnQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Bree S.
BS
General Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Daniel is very helpful. Very responsive. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

I would like to be set up with more trainign when it comes to the little ins and outs of spoton Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

My payment terminals for my drive thru Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
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We're thrilled to hear that Daniel has been so helpful and responsive! We understand the importance of thorough training and Daniel will work to provide you with the additional support you need. We're committed to helping you make the most of your payment terminals for your drive-thru.

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Verified User in Restaurants
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Its very easy to use and organized with very good costumer service Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

I dont really have complaints about it only the internet isues but hopefully is fixed Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Only the internet connection but the technician he fixed, for benefit is the faster we work with costumer transaction. Review collected by and hosted on G2.com.

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Share
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Verified User in Restaurants
AR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Jessica DiStefano is amazing and always available to assist with BOH, Reports, Dashboard, Loyalty, and I’m sure a few other things I’m not naming that she’s helped us with. If she’s not readily available she makes the effort to reach out and handles the issue in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Support is a hit or miss, Implementations, not enough safety features with Online Ordering Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

At this time they are not solving any our problems or concerns. So at this time it is not benefiting us. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
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Thank you for sharing your experience. We're happy to hear that Jessica has been helpful to you. We'd like to better understand your safety concerns with Online Ordering. Please pass those along to Jessica so we can better assist.

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Tom P.
TP
General manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SpotOn?

Flexibility of intergrations, quick/knowledgable support team. Website and apps are easy to navigate and produce useful reports quickly. Ability to see realtime numbers remotely. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

No known downside. This is the first cloud-based system we've used. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

SpotOn solved our problem of remote access to reports in realtime. The features of the system have made operations more effecient. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
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We're delighted to hear that you're enjoying the flexibility of integrations, quick and knowledgeable support, and the ease of navigating our website and apps. Thank you for sharing your positive experience with SpotOn!

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Share
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Mike M.
MM
Founder | Brand Development | C.V.O.
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Customer service, technology, and price are important factors Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

some of the interfaces like 7shifts and inventory management is not there yet Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

great reporting Review collected by and hosted on G2.com.

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AG
Co manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

We love the reduced credit card expenses by using SpotOn. We also like the ability to use the handhelds. The help we receive from Krystle and her team is amazing too. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

We do not care for the retail setup with the SpotOn system, but we understand they working to make improvements. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Reducing expenses Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

We're delighted to hear that you are benefiting from the reduced credit card fees and the convenience of using handhelds with SpotOn. We're also grateful for your kind words about the help from Krystle and her team. We appreciate your feedback about the retail setup and want you to know that we are actively working to make improvements to address this concern.

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CW
Owner / Partner / HMFIC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

having a great support person to call when I have an issue. She listens to my needs and trys to come up with a solution Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Trying to get "COMMON SENSE" solutions implemented quickly to make the software more usable. Making changes to reports and emails easier to use. Better integration with cellular carriers to get SMS messaging to work. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

They are working on getting some reports reformated and trying to get SMS messaging to work. Krystal with tech support has been great but she is running into road blocks trying to get SPOTON REPORT TEAM to get simply changes made to make the software more useable Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
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We're glad to hear that you've had a positive experience with Krystal. We understand your concerns about implementing solutions quickly and making the software more user-friendly. We are continuously working on improving our services and will take your feedback into consideration.

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Nilka B.
NB
Office Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

The most helpful thing/person is Krystle and Minako. They are always very attentive and willing to help. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Some reports are not so great and the login process jumping from one website to other to get different reports is a nightmare. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

We had some duplicate transactions and guests were upset. Not sure why that happened. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

We're glad to hear that Krystle and Minako have been so attentive and helpful! We apologize for any issues with the reports and login process. Your feedback is valuable as we are redoing the login process to be more streamlined.

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Julie V.
JV
Chief financial officer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

The support has been first class. They have responded quickly to every little issue I've had. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

The processing fees are higher than I would like. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

My main purpose in switching to Spoton was due to the lack of support I was receiving from NCR. Spoton has been so responsive. Its been the best experience Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
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We're happy to hear that our responsive support has made a positive impact on your business. Providing excellent support is one of our top priorities, and we're thrilled to have been able to exceed your expectations. Thank you for the feedback!

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Verified User in Restaurants
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

SpotOn is easy to use. It was easy to program or make changes. We had a very smooth integration. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

SpotOn doesn't integrate well with most programs. The customer service isn't good. It is frustrating how many things I don't have access to. I can't adjust tips after the day of. For payments, house accounts don't work well. The rewards system is ancient and it doesn't integrate with many systems. Their online ordering system itself works well, but if you want to limit how many order come in at a time, the OLO (online ordering) pacing is terrible. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

We have shared several problems with Spot On but I don't think they are solving any of them. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

We apologize for the inconvenience you've experienced with our system. We appreciate your feedback and will work to improve our integration capabilities and customer service. I'd love to connect with you personally to address some of the difficulties you've mentioned. Can you reach out to me directly at abailey@spoton.com with more details?

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