125 SpotOn Reviews
Overall Review Sentiment for SpotOn
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The software is honestly way more than I need as a counter-service restaurant, but with that,I know that I'll never have to look for a new POS system ever. SpotOn is the fourth POS system I have used and it is by far the best. There is a learning curve if you're used to more intuitive systems like Square, but once you see how versatile this software is, you'll never want to go back. Review collected by and hosted on G2.com.
There have been two areas where SpotOn could improve in my opinion. First is the invoicing software. Ideally, I'd be able to have a separate menu that I could use to build invoices. The current system is either all custom amounts, or a copy of an order placed in the POS. It's workable, but not as efficient as I'd like. The second is the speed of transactions. I have a food truck that uses a SpotOn handheld, and the speed that the handheld works isn't as quick as Square run on a good iPad. It's a difference of seconds, so it's only noticeable when you are in a rush, but that's also when you need that speed the most. Review collected by and hosted on G2.com.
I appreciate that it is very user-friendly and operates smoothly; however, if I encounter any issues, there is always someone available to assist me immediately.
In particular, my account advisor, Ivan Monroy, is always available to assist me and resolve any issues. Review collected by and hosted on G2.com.
There are times when I make changes online, and it takes a little while for them to be reflected in my physical system, but it’s just a matter of time. Review collected by and hosted on G2.com.
Being able to speak to an actual human when calling customer support. That spoton sent someone to prgram and spend the day with us when onboarding. That was must better then previous POS. Now having IT on island is a huge plus. Review collected by and hosted on G2.com.
When there is software glitches and pos downtime, which can happen quite frequently. Some more reporting options would be helpful specifically for tip pulling. Review collected by and hosted on G2.com.
I love how readily available help is if we ever run into a problem. There haven't been many but everything is fixed accordingly and promptly. I also appreciate how user friendly everything is. From FOH to BOH operations. Review collected by and hosted on G2.com.
I wish that we would be able to re-open a check that's been closed and take an item off and then reclose it without having to charge the customers CC again. Review collected by and hosted on G2.com.
It's great how well all the systems integrate. From reservation software to POS & from POS to KDS. Our hosts have up to the minute, accurate wait times at the front door. Servers have a user friendly handheld or POS to deliver prompt and accurate orders. Review collected by and hosted on G2.com.
Haven't had any issues. Our questions arc usually answered very quickly. Review collected by and hosted on G2.com.
As a manager, this is the easiest system I've used in terms of making quick changes or updates. In a fast paced environment, having to restart the POS system to make a change in price or an addition could take 5 or more crucial minutes. It was almost as if the program creator had never worked in a restaurant before. With SpotOn, I log into the website, make a change and it automatically updates it throughout the building. Customer support is also 24/7 which is amazing. The other company we used in the past stopped their workday around 5pm and we'd have to wait hours for a call back from someone on the emergency line. Review collected by and hosted on G2.com.
There are a few more restrictions with settings in comparison to systems we've used in the past. Although, we are not a typical restaurant so others may not run into the same issues. Review collected by and hosted on G2.com.
The ease of programming, using it, as well as great customer service. The software and hardware is reliable. The dashboard offers great information and the reporting is easy to use both on the desktop and the mobile app. The marketing tools have been also very useful and the integration with online ordering and dashboard is seamless. Review collected by and hosted on G2.com.
Some of the reporting could be better, in real time or mre comprehensive. Review collected by and hosted on G2.com.
Its 24/7 Support from customer service and also other departments. Review collected by and hosted on G2.com.
There are times where the payment terminals have outages and are not able to use them to charge or they need to be restarted because they are not receiving signal from the POS Review collected by and hosted on G2.com.
Implementation and support are nothing short of amazing. The team responds in a matter of minutes to a few hours on any questions. Onboarding for our entire team was a breeze - they handheld us the entire process.
The features of the system and usability are just the best on the market. Easy to use and to train staff on. Review collected by and hosted on G2.com.
Looking forward for SpotOn to integrate with hotel PMS systems. Review collected by and hosted on G2.com.
The customer service for SpotOn I have really enjoyed, and I am going to miss. Early in the process, our store was matched with Jonathan Smith. Jonathan's been fantastic. He's an email or a phone call away, quick to respond when I send an email, and always sends me what I need or does what needs doing for me quickly (usually within 24 hours) so I can focus on other aspects of the business that require less software programming or backend access. And he's always thorough when investigating whatever odd problem or inconsistency we discovered and helped me understand what was going on.
SpotOn can do A LOT. I'm sure we didn't take advantage of every feature that would have been helpful. And the reporting is pretty extensive and easy to manipulate to get the information that I needed - which I greatly appreciate.
We used Teamwork as a scheduling and clock-in system, and it is fairly easy to understand and to use, and integrates well with the SpotOn POS. Review collected by and hosted on G2.com.
We set up with SpotOn Restaurant, but as our company pivoted, we started focusing more on retail products than made-to-order foods and drinks, and SpotOn became not as good a fit for us.
Towards the end of our partnership with SpotOn, the POS software in store got fairly glitchy. We wondered whether our extensive item library was straining the system, but were never able to determine a cause for the frequently long pauses in service.
The options on every screen are extensive, and if you don't know where on the screen the option that you need is and what exactly it is called and the header it is under, it is easy to miss checking or unchecking a box that leads to problem at the POS in the store.
One thing Square does that SpotOn does not is alert you if you are trying to create a duplicate UPC code. The go-around I discovered was to search my Menu Items by barcode to determine if the code I was about to enter for a new product was already in use. That works, but it is clunky. Review collected by and hosted on G2.com.
