SpotOn
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SpotOn
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4.4 out of 5 stars
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SpotOn Reviews & Product Details - Page 12

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SpotOn Overview

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What is SpotOn?

SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry

SpotOn Details
Product Website
Discussions
Languages Supported
English
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Product Description

SpotOn offers merchant services, integrating marketing and payments with a simple platform.

How do you position yourself against your competitors?

Local businesses deserve a partner who shares their values of hard work, integrity, and treating customers with respect. That’s why at SpotOn we not only provide powerful technology to help clients run and grow their business, but also back it up with personalized service and support. When you work with SpotOn, you’re entering into a relationship—not a contract—built on the simple truth that shared respect drives shared success.

Seller Details
Seller
SpotOn
Company Website
Year Founded
2005
HQ Location
San Francisco, US
Twitter
@SpotOn
3,276 Twitter followers
LinkedIn® Page
www.linkedin.com
2,649 employees on LinkedIn®
Description

SpotOn’s mission is to develop software and payment technology for people who want to run their business on their own terms. Because if you’ve got the courage to strike out on your own, you ought to have the freedom to do things the way you want and go as big (or stay as small) as you want. You decide how to run your business. We’ll build technology that works the way you work. And we’ll back it up with a
4/7 team of experts who will make sure it always does—with fairness, flexibility, and a personal touch. Because that’s the way we work.

Lauren M.
LM
Overview Provided by:
Lauren Morgan

Recent SpotOn Reviews

Maile J.
MJ
Maile J.Small-Business (50 or fewer emp.)
4.0 out of 5
"A learning curve with benefits"
We love our customer service, Stephanie and Brandon and Paul our installer have all been incredible. We went from an old school legacy system and i...
Read more
Chad W.
CW
Chad W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great support and service"
It is industry leading technology and fills a need for tableside service that is unparalleled
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Spot On"
Brandon is very helpful rep. I love the pos system and marketing tools.
Read more

SpotOn Pricing

Quick start
Starting at $0.00
Counter-service
Starting at $99.00
Full-service
Starting at $135.00
See all 3 SpotOn pricing levels
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SpotOn Media

SpotOn Demo - A Variety of Hardware Options
Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, and more.
SpotOn Demo - SpotOn Handhelds
Tap, dip, or swipe. Done. The built-in payment reader makes paying by credit card or gift card a snap.
SpotOn Demo - Sleek and Reliable.
Work better with tools that work together.
SpotOn Reserve. Say goodbye to third-party per-cover reservation fees and hello to creating an even better guest experience.
Play SpotOn Video
SpotOn Reserve. Say goodbye to third-party per-cover reservation fees and hello to creating an even better guest experience.
Drive visits all year long with SpotOn AI Marketing Assist. You no longer have to find time for marketing your restaurant – we’ll do it for you.
Play SpotOn Video
Drive visits all year long with SpotOn AI Marketing Assist. You no longer have to find time for marketing your restaurant – we’ll do it for you.
Everything you need in a POS.
Play SpotOn Video
Everything you need in a POS.
SpotOn Teamwork. Simplify your day-to-day operation by bringing all aspects of managing labor—scheduling, tip distribution, payroll, and employee engagement—into one solution.
Play SpotOn Video
SpotOn Teamwork. Simplify your day-to-day operation by bringing all aspects of managing labor—scheduling, tip distribution, payroll, and employee engagement—into one solution.
Hospitality is built into everything we do, and every product we make. The secret ingredient? Great people, of course.
Play SpotOn Video
Hospitality is built into everything we do, and every product we make. The secret ingredient? Great people, of course.
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125 SpotOn Reviews

4.4 out of 5
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125 SpotOn Reviews
4.4 out of 5
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125 SpotOn Reviews
4.4 out of 5
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SpotOn Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SpotOnQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Ismael H.
IH
Sales Development Representative
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SpotOn?

The payment processing fees and structure are by far one of the best in the industry. Support for Spanish-speaking entrepreneurs is highly rated and is 24/7. POS system has a great interface, and it's very easy to use Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

POS system still needs improvements. Not suitable for more extensive,other than restaurant, businesses or that are looking to expand in the near future. It starts getting complicated to manage (too technical) Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Payment processing fees are saving thousands of money for my business and my clients. Everything is in the cloud so I can use the POS system and payments anywhere I have an internet connection. Easy to train my staff and to keep track of revenue Review collected by and hosted on G2.com.

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Kasim I.
KI
Owner
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Versatility of the system so there's more to do. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Glitches with new releases. They are temporary but exist Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Online ordering Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
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Thanks for taking the time to review us, Kasim! We are constantly making improvements and always value your honest feedback. You can reach out to us any time you need extra help at support@spoton.com.

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Grant C.
GC
President
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SpotOn?

SpotOn has the best customer service. Always there when I need them for help. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

No dislikes as long as customer service stays spot on. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Currently working on integrating all the delivery platforms into one. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
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Thanks for the positive feedback, Grant! We are proud to partner with you and appreciate your business. Please don't hesitate to reach out to us directly at support@spoton.com if you ever need additional assistance.

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Katie K.
KK
Optical Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

I love that it auto-batches at the end of the night, I also love how fast it is at reading cards. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

My least favorite thing is that I have limited capabilities when it comes to reprinting something. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

I needed a payment gateway that wouldn't charge me crazy fees and they don't seem to, they are pretty straightforward. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
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Hi Katie,

Thank you for your positive feedback! We are always working to improve the product and appreciate the note about printing. I'll make sure this gets to our product team so we continue to prioritize what is most helpful to clients like you. Feel free to reach out any time to our support team if we can help!

See how SpotOn improved
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Hal C.
HC
Principal Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Customer service has been Spot on! Lol. They are always available and I've been able to help me with any issues I've had Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Since they are new they're still working on updates. Would love to be able to automatically deduct taxes daily like some other systems do and would love to be able to start tabs Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Cash flow with spot on capital and possible transition into fast casual. Review collected by and hosted on G2.com.

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Mike C.
MC
Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Drew Kimball has been the best account rep I've had in 20 years of business. I have never received the amount of service or care from any other rep, even high end auto companies. He has been available nights and weekends and has. always made sure my concerns are taken care of in a timely manner. I couldn't ask for better service. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Lack of urgency and tech expertise of phone reps. Review collected by and hosted on G2.com.

Recommendations to others considering SpotOn:

Make sure your internet service is compliant with equipment requirements prior to purchase. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

I can take money from customers now. Review collected by and hosted on G2.com.

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GB
Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Quick deposits, and relatively low costs. My local rep is fantastic. He's helped me several times, and alway very quickly. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

I have but one complaint: Anytime there is a power outage, I have to reset all my switches and routers to get the machine to recognize the network. My computers and printers have no problems, just the CC machine. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

I've saved some money, and machine usually works just fine. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

Thank you for sharing your feedback with us! We're thrilled to hear you appreciate your local rep's excellent service. We understand the inconvenience of having to reset your equipment after a power outage and apologize for the hassle. This is something we'll flag to the product team for future improvements. We appreciate your candid review and continued business!

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Ki B.
KB
Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

The rates are excellent. Price is very important to a small business, and I would rather not make my customers pay the CC fees like what some do now. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Some promised "features" have never been fixed or added. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Easy to use, don't need to use much equipment to get the job done Review collected by and hosted on G2.com.

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Miranda Z.
MZ
Lighting Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

When i had questions they were answered in a timely manner with solving any issue as well Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

The percentage rate is alot, especially with the volume of business. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

EXCELLENT customer service. You don't get much of that nowadays. Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

We're glad to hear that you find SpotOn easy to use and that our customer service has been responsive for you. We understand your concern about the percentage rate, and it's feedback we are grateful for as well are always looking to improve our business model. Thank you for being a valued partner.

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Verified User in Food & Beverages
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SpotOn?

Report. Daily Sales Recap is helpful for us to do Daily Reconcile with the other software that we use (Restaurant365) Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

So far, I don't see something I dislike. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

We can do the online sales Review collected by and hosted on G2.com.

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Response from Allison Bailey of SpotOn
Editedit

We are grateful for your business and appreciate your review!

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