125 SpotOn Reviews
Overall Review Sentiment for SpotOn
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The thing I like most about Spot On and the platform is the ability to connect with someone if there are questions and concerns Review collected by and hosted on G2.com.
One thing that I did not like about Spot On is the actual hardware that I received at first, but that was because I didn't understand it. I'm looking to upgrade sometime soon and when I do, my business will be unstoppable. Review collected by and hosted on G2.com.
I love how easy it is to reconcile my fees, batch amount, and deposits. Super simple interface, and I don't feel like I am pulling my hair out to get the information I am looking for. I love the reoccurring payment option on their website too. So easy to set up payments for customers, along with manually running a card if we need to. Review collected by and hosted on G2.com.
The terminal. I received 2 handheld terminals and then asked for a hard-wired terminal. Any glitches in the internet connection and the wired one would go down. Also, it took forever to process the payment, sometimes timing out multiple times before it would go through. Troubleshooting techs just blamed the internet. However, the handhelds always worked without issue. The issue with handheld devices is if they die, they do not batch out. They don't last more than a day without needing to be charged. Review collected by and hosted on G2.com.
Products offered, Easy layout, the finance reports are great. The detailed graph which showes the busy times of the day is a huge help to my employee scheduling Review collected by and hosted on G2.com.
Loyalty program difficulty. Campaigns should have examples to go by . It's difficult to do without guides to give you an example of the products your trying to utilize. Review collected by and hosted on G2.com.
The functionality is impeccable and they are super receptive to ideas. As they grow and get more merchants, they are improving their offerings and making their products even better. Review collected by and hosted on G2.com.
There can be a learning curve when learning the backend functionality. This is especially true when you are transferring POS systems. The logic and simplicity of the system makes it remarkably easy to use but it can also lead to second guesses. Review collected by and hosted on G2.com.
I love being able to see the sales report and the product mix after each week of sales. Reporting is neat and easy to understand. Review collected by and hosted on G2.com.
The customer facing display can be confusing. The device looks very different than others in the market and it's a learning curve for customers. Review collected by and hosted on G2.com.
The performance of our sales rep has been truly amazing. Review collected by and hosted on G2.com.
We needs better reporting in the Back end of the product. For instance. We need to have total invenotry numbers. Review collected by and hosted on G2.com.
The devices are easy to use and the customer service is the best we've ever had. We also like taking advantage of the loan program, it's helped us expand our business Review collected by and hosted on G2.com.
There isn't anything bad to say; we like it all Review collected by and hosted on G2.com.
I love how easy to use the platform is. I have the Bluetooth card reader that I have rarely had any issues with, and it works great. I am on the go a lot so this card reader does a great job at keeping up. Review collected by and hosted on G2.com.
The interface on the app, as far as tracking sales, can be a little confusing at first. It's not the easiest to navigate when first starting. Once you get the hang of it, though, you learn how to find things more quickly. Review collected by and hosted on G2.com.
In addition to SpotOn's ease of use, their commitment to technological and business solutions to grow our business has been a bright spot during COVID. From integrating delivery apps to inventory management to payroll and other features, SpotOn has helped us to move from surviving to thriving. Review collected by and hosted on G2.com.
Our experience with SpotOn has been very positive so there isn't much to dislike. Review collected by and hosted on G2.com.
The analytics are great, and detailed. Easy to use. Review collected by and hosted on G2.com.
Refunding is such a massive hassle that it almost makes the entire system not worth it. Waiting on hold forever to get an agent, and then the multiple days for the refund to go through. I understand it's a safety/security feature but from a practical point of view, its beyond awful. Review collected by and hosted on G2.com.
