Splashtop Remote Support Reviews & Product Details - Page 5

I like how many features are available at the base plan. I like that I can support both stationary and mobile devices. It's a pro and a con, but I like that users have to re-download the support agent whenever they need assistance. It's reassuring to customers that the agent won't stay on their computers and that their device won't be accessible at all times. I also like that you can customize how the support agent appears to the end-user. Review collected by and hosted on G2.com.

I dislike how large the Splashtop toolbar is. It can get in the way when you're offering remote support. I also don't love that users have to re-download the agent whenever they need assistance. Sometimes it'd be nice if they could install the program the way that Teamviewer installs, and then they'd just have to give me a code to get in. Having the program installed on their computer already would come in handy with my regulars. Review collected by and hosted on G2.com.

Splashtop SOS is easy for support people and supported users alike. Simply to install, intuitive UI. Superfast screen rendering in my experience, compared to AnyDesk and TeamViewer. Review collected by and hosted on G2.com.

Have not encountered anything worthy of noting here. Review collected by and hosted on G2.com.

We have Splashtop SOS deployed on student iPads in a high school environment. The ability to jump on and help a student with guided instruction through an issue is excellent. During the COVID closures it came in handy. Review collected by and hosted on G2.com.

The areas I feel the product needs improvement is the initial connection to tech. In our environment, we found that some students has difficulty understanding how to get connected. Once they were connected the technician could only view the screen and not take control if the student requested that. Review collected by and hosted on G2.com.

What I liked the best about the Splashtop SOS software is that real time screen sharing with my offshore clients were very easy and secure. The security part seemed to be the best since we will be able to get access to the clients system only when the SOS code is downloaded initially and shared wth us. Hence, the privacy and security of the clients system is retained. No malpractices can be done. Review collected by and hosted on G2.com.

The part that I disliked was that while there was an unexpected network error, the screen sharing seemed to be very slow, and also, high lagging was yet another issue that I faced. Review collected by and hosted on G2.com.

I like the fact that my users don't have to be tied to one of our offices to receive support. Now more than ever, the ability to support telecommuters is paramount to establishing a work-from-home environment that is supported as fully as those who remain in the office. Great job Splashtop! Review collected by and hosted on G2.com.

The only thing I find lacking is the ability for me to take control of Apple cell phones and tablets. The limited view-only mode is sufficient, but sometimes remote control is necessary. Review collected by and hosted on G2.com.

What I like best is the pricing and the simplicity of the GUI. It not only looks nice, but you also have a lot of neat features that make Splashtop stand out as a remote solution giant. Review collected by and hosted on G2.com.

I'm delighted; nothing comes to mind so far as dislikes. Review collected by and hosted on G2.com.

Simple, light weight application. Minimal lag even with slow internet connections. Admin panel has all the controls I would ever need. Review collected by and hosted on G2.com.

Nothing to dislike. I can't think of a thing I would change. Nice Job! Review collected by and hosted on G2.com.

We use this software to connect to our resident computers. We are a retirement community and it is very helpful to be able to access resident computers when they need assistance. Review collected by and hosted on G2.com.

Sometimes it can be a little laggy, but for the purpose that we use it's great. File transfers and various other features make this great product regardless of the lag. Review collected by and hosted on G2.com.

This program is easy to install, with no configuration required, for a common non-IT or technical person that is imperative to allow remote access to a machine. You take the download, install and it pops up with the required code you give to the remote party to connect to your device. No firewall configuration, no need to change Domain settings, just remote access when required. Additionally, once you close the session, the software closes without the possibility of leaving a port open for unauthorized access. Review collected by and hosted on G2.com.

You must be an admin or be in the Admin list to install. This is the only downside I encountered while using the software. If possible, running the user space rather than with windows would be a plus, and then use UAC to elevate the remote person as required. Review collected by and hosted on G2.com.

Splashtop SOS has worked well for me. It loads quickly, limited latency, and works with multiple screens. The pricing is significantly more cost-effective than its competitors Review collected by and hosted on G2.com.

Not a real critique, but the biggest issue seems to be when I tell clients the urs (sos.splashtop.com), and they have a hard time understanding it and think it is a bit strange. Review collected by and hosted on G2.com.