Splashtop Remote Support Reviews & Product Details - Page 4

The user friendly user experience while taking the remote Review collected by and hosted on G2.com.

Not found anything as to dislike about it Review collected by and hosted on G2.com.

Splashtop SOS allows for remote management capabilities when installed on a host and administrator's machines. Splashtop SOS has a wide range of tools that allows for remote diagnosis and troubleshooting. Installing silently is incredibly easy. Review collected by and hosted on G2.com.

Splashtop SOS has a poor administrator interface. It can be difficult to be an administrator of the portal. Purchasing additional licenses can be difficult based on business size. Review collected by and hosted on G2.com.

Very fast remote access and it includes all operating systems incl. mobile. I can brand the one-time connection applet for easy recognition of my brand. The business app that is required to provide support, can be installed on all my devices at NO cost. So I can provide support from the office, home or even on the go. Review collected by and hosted on G2.com.

Unfortunately, there is no freemium available. However, their price point is a fraction of other suppliers. In addition, they provide technical support by phone Review collected by and hosted on G2.com.

We switched from another well-known software because of cost. We are a telecom company that needs unattended remote access to servers, cell phones and phone systems.

SplashTop has it all at a reasonable price! Review collected by and hosted on G2.com.

Although still expensive, I have not found a better one for less cost. Review collected by and hosted on G2.com.

I like that Splashtop has many options. I can pick and choose what I want to purchase and add more features later if I want to. The price is very affordable. A mobile device client is available too which is great for supporting client while on the road. Review collected by and hosted on G2.com.

Adding advanced features like anti-virus monitoring and support for handheld devices is a little costly, but I like that it is an option. Printing to the local computer's printer works but sometimes requires extra effort to set up. Review collected by and hosted on G2.com.

It is user-friendly, especially compared to other software we have tried like Join.Me, TeamViewer, and more. It is important for us as our clients are not always tech-savvy and we need to save them the frustration. The link is easy to share, unattended access is easy to setup, and the pricing is the most reasonable we have encountered, without sacrificing the quality of the software. Review collected by and hosted on G2.com.

There are just a few features that are missing, but nothing that comes to mind at the moment. Any questions we had or suggestions, they are open to and are usually already aware of and working on them or planning to down the road. Review collected by and hosted on G2.com.

The most helpful thing about Splashtop SOS is that the desktop of customers can be shared in real-time without any lag or delay. As a support agent, customer satisfaction was very important and while the customers were facing any issues it had to be taken care of without any delay. Hence, Splashtop SOS helped me with that. Along with that, the support agent will only get access to the customer's screen only once the sos code is shared hence increasing the security of the customer data. Review collected by and hosted on G2.com.

The one thing that I dislike about Splashtop SOS is the issues that occur while there is a low network. While there is a low network there exists too much delay in getting access to the customer's screen which can cause irritation to the client thereby reducing customer satisfaction. Therefore it is important that the Splashtop SOS software work on low networks as well. Review collected by and hosted on G2.com.

I like the simplicity for not just myself but also my customers who I Remote Desktop to. An email link that can be copied and sent from within the program. It's a very tiny download link for the client and we're done.

I also like the function where I can access my own desktop at home from my phone wherever I am without needing anyone at my laptop. 1 button and I'm on my laptop.

Price was point is also a factor in choosing Splashtop, they offered all the same if not easier features for me than teamviewer and at around half the cost. Review collected by and hosted on G2.com.

There are no drawbacks that I've currently found to using Splashtop. For myself where I could go long periods without needing to use the software atall, I guess it would be good to implement a pay as you use system or a reduced monthly fee but that limits the usage, but I can understand why that's not a thing commercially. Review collected by and hosted on G2.com.

I use Splashtop On-Demand Support (SOS) to help friends and new clients who do not want to have an always-on unattended remote support solution running. For family and established clients, I have the Splashtop Streamer installed for unattended support. The biggest upside of SOS is that I can provide quick support to someone I have never met before, for example, when one of my clients refers me to a new client. They get the help they need right away, and I don't have to drive to the client. I make an appointment to go meet any of those clients who are close enough to become regular clients. Unlike TeamViewer that didn't get updated to work with Android 9, with SOS, I can remotely view cell phones and tablets running Android 9 and its increased security. I dumped TeamViewer for being over-priced and not keeping up with the new Android OS remote access. Review collected by and hosted on G2.com.

I wish that it had the ability to customize the downloaded file with a logo without having to their current process. With TeamViewer QuickSupport, I could customize it with a logo and some help text, then have a link to it on TeamViewer's web site. With SOS, I still can do the customizing, but each time I make a change or they update the SOS program, I have to get the file re-signed and I have to host that custom file on my own web site. It's not that big of a problem, but a small annoyance that I can work around. Review collected by and hosted on G2.com.

Splashtop SOS is straightforward to use and maintain and provides the ability to customize quickly and efficiently. Review collected by and hosted on G2.com.

The transfer speed over a VPN can be languid depending on how big your transfer is so increasing the available bandwidth here is important. Review collected by and hosted on G2.com.