Splashtop Remote Support Reviews & Product Details

I've been using Splashtop Remote Support for almost ten years now. They have consistently added improvements that show they understand the needs of SMBs and service providers. We support five Municipalities with a small team of three technicians and about 330 endpoints. In addition to Desktop support, Splashtop has allowed us to roll out remote control capabilities to operators at several water and wastewater plants in a secure manner including two-factor authentication, segregation of access by device groups, and centralized management of operator access and credentials. The implementation was trouble-free. We find the inventory capabilities and notifications of software installs particularly useful, allowing us to follow up as necessary with our end users. Review collected by and hosted on G2.com.

Authenticating to Azure connected workstations is not very intuitive, but possible. It would be nice to have a role in the administrative console for an auditor function. Review collected by and hosted on G2.com.

What I like best about Splashtop SOS is its fast, reliable remote access, which allows me to troubleshoot and provide support in real-time with minimal lag. The interface is easy to use, even for non-technical users, and the connection quality is consistently high, making remote support seamless and efficient. Review collected by and hosted on G2.com.

The only downside to Splashtop SOS is that some advanced features, like file transfer and multi-monitor support, are available only in higher-tier plans. It would be great to have more of these features included in the basic package to provide even more value for users needing comprehensive support. Review collected by and hosted on G2.com.

I have found Splashtop SOS to be much less complex for the end user. This is critical, because at the time a user needs on-demand support, it's typical that they are in some degree of distress and don't want to be bothered with a complex download and installation process. It also works great for mobile devices; I feel that Splashtop has it all over its competition in this regard. Review collected by and hosted on G2.com.

There's only one negative I can think of and it's not really anything the Splashtop folks can fix. When Splashtop SOS is installed on a Mac, Apple's security configuration is such that the end user has to go through a few gyrations to permit screen access and remote control. To a non-technical user, this can be confusing. Review collected by and hosted on G2.com.

So far Splashtop has worked for me flawlessly. Connections with clients are quick, stable, and offer all the features I require. I do not have a clientele that requires 24/7 monitoring so to be able to come in on request is a bonus and save travel time in terms of an inperson visit. The features required by my service, reboots, file transfers, access to task manager makes my job effortless.For most of my clients, the process of setting up Splashtop for use is easily with in their capabilities. I have not had need to contact Customer Support which may be a result of a balance and well built platform. i've used splashtop several times a week which provides an increase in time to address even more clients in a given time frame. Review collected by and hosted on G2.com.

The only issue I've run into is that my clientel, who tend to be elderly, sometimes have a problem with trying to install Splashtop for the first time. This isn't a Splashtop issue specifically, because we expect users to have a basic understanding of how things work. I just happen to cater to a group of users with minimal or non existent computer skills. Review collected by and hosted on G2.com.

What I love:

- Incredibly easy deployment.

- If the connection on both ends is any better than 5mbps x 5mbps, the entire session runs smoothly with ZERO disconnects.

- Can rename PCs without altering system settings.

- Stealth operation is easy.

- Support team is quick to respond and very helpful. Review collected by and hosted on G2.com.

- The constant authorization emails when adding the business app to a new PC or signing into the business app for the first time on a PC. Review collected by and hosted on G2.com.

With Splashtop for Business and Splashtop SOS, I have the versality i need to provide support to my clients. I use Splashtop for Business on servers and critical workstations and SOS for quick remote support and find they both provide a stable remote experience, even on slow client internet connections. HIPPA conpliance is a added plus, if you deal with medical clients and the encryption is built in, not requiring any add ons. I cannot comment on Splashtop Support, as I have never needed support, in all of my years using it. Splashtop is continuously adding new features, but the product continues to remain easy to use. In my opinion, Splashtop is the most cost effective, feature rich, easy to use, solution for remote support on the market today. Review collected by and hosted on G2.com.

The Splashtop features can be somewhat confusing for the first time buyer. Review collected by and hosted on G2.com.

The SOS client app, the way that is so fast when open and only need to open and start helping the user Review collected by and hosted on G2.com.

Some times, the app won't open, it happens like 3 times since a bought it Review collected by and hosted on G2.com.

The ease of administration and use. The product is very easy to install and use. The features allow easy control of the remote computer. Review collected by and hosted on G2.com.

I do not have any dislikes about using the product Review collected by and hosted on G2.com.

the sign up is easy - it is user friendly. shows exactly what is on my work computer. I use the product on the weekend when I want to stay ahead of the madness. Review collected by and hosted on G2.com.

not much. It is quite friendly. does not have that annoying must move mouse or you have to log in again. Review collected by and hosted on G2.com.

The fact that I can reboot into Safe Mode and resolve driver issues. Also the fact that it creats a software VPN is great for employees to be able to access their workplace workstation from their home systems. It is eaasy for Clients to use. It is easy to install and support customers . I use Splashtop weekly and often daily. It is easily integrated in to the rest of the system setup. Review collected by and hosted on G2.com.

I can't think of anything from a downside perspective except the pricing structure as compaired to the orgiinal pricing modle from long ago. I have been using Splashtop for close to 10 years now. Review collected by and hosted on G2.com.