Splash Reviews & Product Details

Splash is very user-friendly. My team and I typically use it to manage our physical events, whether they are single-day or multi-session. I must say, all the touchpoints and tools are highly customizable, meeting our needs for landing page layout, theme, and data flow between systems. Additionally, I am quite impressed with the Splash support team; they are robust and supportive, resolving all queries and concerns within 24 hours. Review collected by and hosted on G2.com.

Some of the system-generated features are not customizable, like the QR code pdf & sometimes I also face difficulties with adjusting the blocks & columns' height & width across devices. Review collected by and hosted on G2.com.

Splash is a user-friendly platform, but the website builder is quite limiting and can be challenging to navigate. Review collected by and hosted on G2.com.

The company I work for has been using Splash for about seven years—the contract was already in place when I joined the team in 2021. While Splash has gotten the job done, it has had its pain points (mainly with integrations) and lacks many features offered by other platforms like Cvent. For the past three years, we’ve relied on Splash for our smaller events (400 attendees and below) and Cvent for our larger user conference. Like many organizations, we’re now focusing on tech consolidation to save costs, which led us to end our contracts with both Splash and Cvent in favor of a challenger in the space.

Unfortunately, during this transition, two of my events were built on Splash and scheduled just one week after our Splash contract expired. I reached out to our Customer Success Manager to request a two-week extension, and we were prepared to pay for it. However, I received a frankly insulting proposal (5 days later) to extend for six months, despite our seven years of loyalty.

Our experience with Splash has often been marred by poor customer experience and slow response times for urgent issues. For example, in May 2023, THREE of our event landing pages went down (a few days before our global roadshow series) at 11 a.m., and we didn’t receive a follow-up until AFTER 3 p.m. Additionally, we struggled to build helpful and collaborative relationships with the various Customer Success Managers we were assigned over the years.

Overall, I’m disappointed with how this situation has been handled. I walk away from this relationship feeling undervalued and disheartened. I've been buying event software for 10+ years and this experience has led me to believe that I would NOT consider Splash in my next RFP process. Review collected by and hosted on G2.com.

The ease in which I can quickly re-create a registration page by duplicating a previous page. I can make edits quickly as needed as well, whenever I want to. Also, the splash customer service is probably the best I have ever encountered. Not only are they very responsive, they are quick, super knowledgable, super heplful and along with their explanations, they send videos showing you how to do something. One of the best perks of the entire system!!! Review collected by and hosted on G2.com.

It is an extra charge to include ceros links which we like to use and a lot of the design is based on boxes. Also, the fact that you cannot add a QR code into the body of a confirmation email sucks. Review collected by and hosted on G2.com.

With its intuitive interface and powerful features, this remarkable solution empowers you to effortlessly manage guest lists, registration processes, and event logistics with unparalleled efficiency. From streamlining communication channels to providing real-time analytics, this platform is designed to elevate your events to new heights, captivating attendees and leaving a lasting impression. Review collected by and hosted on G2.com.

When you're starting out, the process of updating template blocks can sometimes feel confusing and overwhelming. However, with the right guidance and a bit of practice, it can become a seamless and valuable part of your workflow. Review collected by and hosted on G2.com.

In my opinion, Splash’s most significant advantage is that it offers a full range of solutions to help manage events. That is why it has a list of customizable templates for event pages and invitation cards to help with designing. It is also quite useful in integration with our CRM and email marketing where it allows for easy guest list synchronization and successful management of RSVPs. This integration clears our event planning process and reduces the input of many hands on data processing making it efficient. Review collected by and hosted on G2.com.

Another weakness of Splash is that the application’s reporting features are not exceptionally versatile. The analytics are good enough, but not necessarily good enough to allow me to just drill down into understanding event performance at a much more granular level. The other challenge is that some of the features require additional time for those people on the teams who are not fully conversant with the application. These have, at times, hampered our planning and analysis of events mainly in event planning. Review collected by and hosted on G2.com.

It does what is expected: builds landing pages, registers users, provides confirmations and mailing services, integrates with CRMs and systems like Eloqua. Customer support usually replies fast, however in many cases they won't accept the issue as an issue ("it;s expected behavior") or would reconfirm that functionality is not currently available and there is no roadmap for it.... Review collected by and hosted on G2.com.

User experience is like 10 years back ... Interface is far from intuitive and often illogical and misleading (e.g. would you expect calendar attachment settings to be located under "event setting - metadata"? Or share card settings in dedicated "facebook" section to impact also LinkedIn and Twitter sharing as well?; event title on the main block by default would use "capitalize" text transformation, while the interface selector would show "none", and only after using the selector at least once would it synch up with reality; there is no way to import agendas or multiple links from spreadsheets, must do manual copy-paste element by element; no way to mass import domain restrictions, again manual entry one by one, and so on). Some features won't work as expected (cropping images for speaker section often has irregularities. Drag-and-Dropping an image won;t work thought declared, only navigation via folder browser works). Some other much needed and expected features are not present -- e.g. there is no way to transfer reg forms from one event to another; when using Hubs, UTM parameters won't be passed to reg pages hosted within the hub. International/localized formats for date and time are not supported (try getting your month displayed in German for example) . Guest list search and sorting has many irregularities, especially when there are non-english language characters used: central-european characters with diacritics (e.g. "Ł") won't sort as expected, and sorting result would not match sorting order of the same list exported into excel. No real Drag and drop editing - only rearranging items in the side panel, and editing width, margins and padding parameters there. Compare to e.g. Google Sites and Splash looks like a stone age. Not a mobile-first approach either, instead it;s building desktop-first pages. Some system behaviors are driven by the internal SW design rather than user journey: go to email confirmation screen, then into eail confirmation design, then click back - and you find yourself at the main screen of Email Sender. I raised that to SUport and was told that was "expected beahavior, because email confirmations are actually implemented via email sender". No that's not expected, sorry. I want to get back to my previous screen. But maybe that's indeed too much to expect - as there is not even a CTRL-Z functionality to roll back recent edits! And no support for collaborative edits / no protection, so beware if your event is open for editing by two people, or by you in two browser windows. If there are edits in both, hitting SAVE in the 2nd would superseed any changes made in the first, so they would be lost. Used to be a big issue if someone had forgotten to log off and kept the unedited version open, and would then hit save after say half a day... now Splash has auto log off which sometimes is too fast.... And the whole guest list export concept via emailing a new URL each time is so unfriendly... Why not have the file dynamically update at the same URL always? This would also ease the limitation of scheduled export being available only at 9 am once a day. Review collected by and hosted on G2.com.

My favorite feature in Splash is definitely the comprehensive system for managing events. It is hassle free to build and style the event pages, and it has helped us simplify from invitation all through to ticketing. One major benefit has been the ability to directly integration with our CRM to pull attendee data. Also, analytics offered insights on event performance, which can guide us on the next events that we will undertake. Review collected by and hosted on G2.com.

The only thing I can say that I find a little irritating about Splash is that the customer support often takes a long time to get back. Regarding the issues we face, it can sometimes take a long time before one gets help and this makes it hard for us solve problems as they arise. Furthermore, despite the multiple features available on the platform, a number of these are not user friendly, and it takes a lot of time to learn them, again causing delays when preparing an event. Review collected by and hosted on G2.com.

For me, Splash most stands out in its ability to plan, schedule, and document events fully. This has become easy to come up with beautiful event pages and the management of RSVPs, which forms a major part of our marketing. We have integrated Splash with our CRM tool to automatically capture attendee data and follow up processes. Splash also offering analytics for the events which is a great tool to measure outcomes and improve the process. This has helped enhance our event planning greatly and make it less clumsy and more professional. Review collected by and hosted on G2.com.

A disadvantage of Splash is that the user interface and overall event management system may take time for familiarization, especially for new users. This has sometimes hampered our ability to onboard candidates efficiently and, in some cases, meant that additional training is needed. Also, the customization options are reasonable at Splash, but they have a catch as most of them are accessible only when you upgrade your plan. This can make it difficult for us to have the freedom that is required when creating event pages and this impacts the experience of the attendees. Review collected by and hosted on G2.com.

Turnkey versatility to create, edit and manage Event landing pages. This has been a game changer for our Field Marketing Teams. Review collected by and hosted on G2.com.

The inability to host a file on a Spash page Review collected by and hosted on G2.com.

- Regardless of the type of event we hold and its format, we can keep a detailed customer journey record by connecting to our CRM.

- The fact that we can save templates, instructions, data, etc... saves us a lot of time and allows us to react much faster to the needs of the company.

- It is so easy to use that for the creation of a landing page, the sending of invitations, the registration as well as various reportings you don't need 4 people but one person can take care of everything without any problems.

- In our case the implementation and integration has been easy (we use MS Dynamics) thanks also to the customer support we have had before, during and after signing the contract with Splash.

- We use the tool very often for different event formats (from online, hybrid to face-to-face) and they all work perfectly. Review collected by and hosted on G2.com.

- There is nothing to improve. Even the only drawback is that there is no Splash partner in the European Union to give trainings, but even this has never been a problem: they have always adapted to our schedules and we have always received an answer within 24 hours. Thanks!! Review collected by and hosted on G2.com.